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  • DAVID ALLEN: Delighted to be here.

  • My agenda is to be as much of a resource for you folks as I

  • can be for the time that we have. It's always the most fun

  • when I feel most used.

  • So very happy to run me through the grinder and take

  • advantage of what I might be able to share with you.

  • Let me just start out by saying you

  • all get things done.

  • I was listening to the radio this morning.

  • What, your stock price in the last--

  • I mean, excuse me.

  • This is about as cool as it gets in terms of getting

  • things done.

  • So why are you in here?

  • Maybe it's the stress of opportunity.

  • Do you know Wall Street was more stressed out in the '90s

  • than it was after the recession?

  • Because they were afraid the competition might be getting

  • there at 3:00 in the morning instead of 4:00.

  • So they just stayed.

  • In a strange way, when you're in crisis you get to relax,

  • because you don't have to think.

  • That's really, I think, what GTD, the nerve that it hit, is

  • what is the, as someone very actually elegantly called it,

  • knowledge work athletics.

  • What is the thinking that we need to do?

  • Now, we all do it.

  • We all sort of do it intuitively.

  • What I've done is bring to more conscious awareness what

  • the thinking process is that facilitates our ability to get

  • things done.

  • Quite simply, you need to know what done means and what doing

  • looks like.

  • But that is not in the Gmail.

  • Any of you ever open any one of your emails, and it

  • suddenly, by opening it and starting to read it, it

  • suddenly goes ding, ding, ding, ding?

  • By opening and reading and expecting this email, here is

  • the outcome you have now committed to about this.

  • And here is the very next action step you must take to

  • move toward closure to keep that commitment.

  • Any of you get emails like that?

  • It would be tough enough, even if that was all

  • clear, you got a lot.

  • But no, each one of those inside of all of that, we all

  • have to make those decisions.

  • That's the thinking process that has to go on

  • to determine meaning.

  • A lot of what GTD was about was, wait a minute.

  • What is it that we really need to clarify out there in order

  • to be able to surf on top of this game instead of feel

  • buried by it?

  • So if you're like me--

  • I'm a fellow student by the way.

  • Every single thing I'm going to share with you today, I

  • fall off the wagon regularly and fast. By the way, it's

  • very easy to fall off the GTD wagon for those of you are

  • familiar with this.

  • It's very easy to get back on.

  • It's very easy to get out of control.

  • Very easy to get back on as long as you

  • know how to do that.

  • So a lot of what I did which is make more conscious the

  • process of how we get back on in case you get off.

  • So if you're on, this will just be a reminder about how

  • you got there.

  • A lot of people get on, but don't know how they got there.

  • They go, wow, I'm on.

  • What happened?

  • Then they fall off and they go, oh damn.

  • What happened?

  • As opposed to understanding here's why I am on.

  • Here's what I did that created that.

  • It's actually a duplicatable event once

  • you figure that out.

  • So that's kind of what I did was figure that out.

  • And a lot of this is kind of after the fact.

  • I'm really a behavioralist. I didn't start with theory and

  • then try to make that work.

  • I started with what works toward making things happen

  • easier, faster, whatever.

  • And then kind of backed up and said now wait a minute, what's

  • the principle that lies behind that?

  • For instance, have any of you in here sort of felt your back

  • up against the wall and felt yourself sort of confused and

  • a bit overwhelmed, and you sat down and you made a list and

  • you felt a little bit better?

  • Anybody ever do that?

  • If you'd figured out why that works, you'd never keep

  • anything in your head the rest of your life.

  • It's just most people have to feel really bad before they do

  • things that make them feel a little bit better.

  • But if you actually figured out why that works, you'd

  • realize your brain is not for holding commitments.

  • It doesn't function very well that way.

  • And that's why writing it down, nothing changed out

  • here, but something changed about how you're engaged with

  • that by distributed cognition, as the

  • scientists now call that.

  • I had a psychologist go through one of my seminars.

  • She said, gee, David, you know what this is?

  • I said, what is it?

  • She said, distributed cognition.

  • I went, you mean write it down?

  • She said well, that's another way to say it.

  • OK.

  • Well, we laugh, but you've only seen the tip of the

  • iceberg in terms of people understanding the value of

  • getting things out of the psyche to be able to then

  • negotiate with it in a much more objective, elevated level

  • than to be in it.

  • And I think we're still at the beginning of sort of testing

  • out exploring and researching what those tools are that

  • facilitate us freeing ourselves up for what the

  • brain is really designed to do, which is intuitive, your

  • intuition, your intelligence.

  • No system can do that.

  • Now, you engineers are saying, I want to find a better way to

  • automate GTD.

  • So fabulous.

  • I don't care how much of an AI expert you are, how much of a

  • macro freak in your software you are, you're not going to

  • write a program that when you run it, it says, call Fred.

  • You might, but you're going to go no, I'd rather have a beer.

  • So systems can't tell you anything to do.

  • They can, but you're not going to be able to trust it to tell

  • you what to do.

  • What a system can do is move you from hope to trust in

  • those choices.

  • And that's really what GTD was.

  • That was the promise of what this was all about.

  • Basically, as Renee--

  • and thanks, Renee, for the introduction--

  • Renee said David, what do you want to talk about?

  • I said, well, here's kind of my topic du jour.

  • First of all, I'd like to frame GTD as the martial art

  • it really is.

  • It's the martial art of work and life, essentially, and the

  • logic of that.

  • So I'm going to walk you through the logic about why

  • this stuff works when you work it.

  • And then, ultimately, why it solves the two aspects or it

  • facilitates your ability to enhance the two aspects of

  • essentially managing yourself.

  • Control and perspective, by the way, those are the two.

  • We'll talk about those.

  • In the matrix, when you overlay those against each

  • other, you'll see that--

  • and they need very different things to do.

  • There are different things to do that get you in control and

  • different things to do that give you perspective.

  • They're not the same animal.

  • Talk about why the models that I sort of synthesized and

  • pulled together facilitate control and perspective.

  • And as you're going to see folks, and some of you who

  • have intersected-- how many of you have intersected with GTD

  • to some degree?

  • You've either read the book or been to a seminar or

  • something like that.

  • OK.

  • By the way, if you haven't, that's not a prerequisite.

  • If you have, this will be a reminder of what you probably

  • saw, but didn't quite see yet.

  • I need reminders of this regularly.

  • Seems to be this onion I can keep

  • peeling deeper and deeper.

  • And we'll see more aspects of it.

  • But I'll share with you two very simple models that we

  • facilitate.

  • Now, each one of those, you can drill into it in quite a

  • bit of sophistication in detail.

  • So happy to range further into that detail, if we have the

  • time to do that.

  • I don't want to spend too much time just sort

  • of talking at you.

  • I do want to open it up and dialogue with you.

  • Because trust me, there are as many different applications

  • and implications of this material as there are people

  • sitting in this room.

  • GTD, a lot of people have called this life changing in

  • terms of truly how they changed how they just dealt

  • with getting up in the morning and dealing

  • with work and life.

  • And a lot of people just like the tips and tricks.

  • Usually the younger you are, the more you're interested in

  • the tips or tricks.

  • I'm changing my life, fine.

  • Come on, I'm too busy to be worried about

  • improving my life.

  • But as you kind of say, yeah, but now as you start to get up

  • and start to have kids and want play golf and want to do

  • some other things, oftentimes, wait a minute.

  • There's a whole different approach here that can

  • facilitate my ability to keep a lot more plates spinning at

  • a lot more sophisticated level without

  • upping the stress level.

  • And when that starts to be of importance to you, that's

  • where you start to see the value of these models.

  • For instance, I doubt if many of you need to understand

  • gravity or automobiles any better than you currently do.

  • You probably make it through the rest of your life real

  • cool without understanding those gravity or cars any

  • better than you do.

  • Unless you're hired as a formula racer.

  • Then you damn well better understand cars and gravity

  • better than the average bear.

  • So the same is true with work.

  • You don't need to understand the martial art of work if the

  • heat ain't on.

  • But if you jump yourself into or throw yourself into places

  • and opportunities that will challenge you to the edge,

  • that's when the elegance of the martial art and the moves

  • and understanding that and seeing how they work in making

  • more conscious can make a big difference.

  • And that's what we've seen with these models.

  • And I'll talk a little bit about the GTD phenomenon.

  • I'm as much bemused by it as many other people are.

  • I just said, at some point, it took me 25 years to figure out

  • what I figured out.

  • Because I thought everybody had figured

  • this out before me.

  • I was trying to catch up with the rest of the world that I

  • thought had already done this.

  • Then one day, I looked around and went, nobody

  • else has done this.

  • What happened?

  • So my game was just to sort of write the book, create a

  • website, throw this out there, put my spin on this, and see

  • who saluted.

  • And I was willing to take this as small as it wanted to be or

  • as big as the world wanted it.

  • Well, the world keeps saying, gee, this is

  • cool, we want more.

  • So now I figure I was going to take the next 25 years to

  • figure out how to educate the world or at least give them

  • tools to facilitate the implementation of this.

  • And I don't consider myself really an expert

  • at that yet at all.

  • So you can help us, and you are, by the way.

  • By the way, I understand the purpose of this company is

  • basically to essentially make information accessible to

  • everybody on the planet, all the information that there is.

  • So the information overload people are in deep trouble.

  • And people say, information overload, what about

  • information?

  • It's not information overload.

  • If information overload was the issue, you'd walk into a

  • library and die.

  • The first time you surf the web, you'd just blow up.

  • Actually, the first time you walked through

  • nature you'd blow up.

  • That's why nature is so relaxing is because of the

  • infinite variety of information that

  • it feeds your brain.

  • Actually, you'd go weird when you go in a room with no

  • information.

  • It's called sensory deprivation.

  • So the truth is your brain actually relaxes with the more

  • horizons that it can range in that will map to the

  • sophistication of whatever that computer is in there,

  • interestingly enough.

  • But it's not information overload.

  • It's potential meaning overload.

  • Potential meaning.

  • Each one of those emails yuu're getting has potentially

  • a snake or a berry or something inside it, but it's

  • not evident when you first see that email.

  • That's the problem.

  • So you start to add all the potential meaning.

  • What if you walked into nature and anything could

  • eat you, bite you?

  • It's like gah.

  • That would be like I'm not going out there.

  • Let's talk about the martial art.

  • I want to give you an idea of the martial art.

  • And I did have a background in karate, so it actually was

  • interesting to find the analogy seemed to hold very

  • well with work.

  • Work is an art.

  • I'll be bold enough to tell you GTD

  • described the art of work.

  • Most people just work.

  • They don't realize what the art of that work process is.

  • By the way, I use work in a very universal sense.

  • Anything you want to get done that ain't

  • done yet, that's work.

  • So buy a company or buy a dog, they're both work.

  • Trust me.

  • So work's not a pejorative to me.

  • I also don't even have a distinction

  • between life and work.

  • And I'll talk about that, too.

  • That's where this is going is that that's going to dissolve,

  • if it hasn't already, in terms of you.

  • But the martial art.

  • Martial deals with surprise.

  • Matial deals with surprise.

  • Not that the other art forms you're not also dealing with

  • surprise in some interesting way, but martial says you

  • could be walking down a dark alley and four people jump you

  • you don't expect.

  • So your training in the martial art will then reflect

  • how good you are with surprise.

  • And allocation of energy in surprise.

  • From my experience, a lot of your competitive edge is your

  • ability to deal with surprise, personally and

  • organizationally.

  • The organizations that can't deal with the stuff that

  • wasn't expected are not around or look very different than

  • they did before.

  • So it is a martial art.

  • Now, there is an image in the martial arts that I use and

  • refer to a good bit, mind like water, grasshopper.

  • Mind like water.

  • What does that mean?

  • Well, throw something into a pond, how does the water

  • respond to input?

  • Totally appropriate.

  • You throw in a pebble, it does pebble response.

  • Real simple.

  • Back to calm and balanced again.

  • Ready for the next input.

  • Throw in a boulder, what does it do?

  • Boulderness.

  • It dozen to pepplenees.

  • It does boulderness perfectly.

  • Back to calm and balanced again.

  • Ready for the next input.

  • The water's not confused to how to deal with stuff.

  • Also, the water's not tensing up before the rock hits it.

  • It's not going, oh dear, here comes a rock.

  • It just goes, rock, all right.

  • What does that have to do with anything?

  • Well, I don't know if you're aware of it, but the power in

  • a karate punch comes from speed, not muscle.

  • But if you're distracted, hung up, and not fully present and

  • available, you are not totally relaxed.

  • You're not totally relaxed, you lose speed.

  • So a simple definition, if you will, about mind like water,

  • and see if you can translate this into your professional

  • world or just into your world, perfectly appropriate response

  • to and engagement with whatever's present.

  • But let me ask, and you you don't need to raise your hand,

  • just internally answer this question, have you ever taken

  • one meeting to the next?

  • You ever taken home to work, work to home?

  • It's probably because you then are not fully available to

  • that new thing with your full resources.

  • There's some part of you that's--

  • if I could see psychically, I can't, but if I could most

  • people would look like Pig Pen, the cartoon character

  • with this cloud of stuff spinning around them.

  • That's been going on that is potentially clouding their

  • ability to see, their ability to respond to the next thing,

  • new thing, appropriately with all their resources at hand.

  • And I will suggest that your ability to generate power,

  • whatever that means to you, but essentially your ability

  • to be effective in any way shape or form, has an awful

  • lot to do with your ability to concentrate.

  • It's just physics.

  • You concentrate electricity, it gets more powerful.

  • You concentrate.

  • So there's a sense of concentration.

  • However, your ability to concentrate is directly

  • proportional to your ability to eliminate distraction.

  • Any of you ever been distracted, by the way?

  • Yeah.

  • What'd that do to your productivity, by the way?

  • Now, who distracts you more than anybody?

  • Yeah, they're going he, her.

  • Oh, come on, any of you ever been in a room by yourself and

  • got distracted?

  • Who did that?

  • Who did that?

  • Who turned on solitaire to this computer?

  • Who did that?

  • Got to finish.

  • However, where do your distractions come from?

  • Sure a, loud noise could distract you.

  • But I guarantee you, if you were trying to save a baby

  • under a car, you wouldn't hear that noise.

  • What is it that distracts you?

  • Well, from my experience, and this may not be the totality

  • of it, but the vast majority of distractions seems to come

  • from mismanaged commitments.

  • Mismanaged commitments.

  • By the way, I'm just curious, how many of you, since you've

  • been sitting here this morning, have had your mind go

  • somewhere that had nothing to do with what

  • was going on in here?

  • Raise your hand.

  • Now, if where you went in your mind was just

  • grazing out of fun--

  • I'm just looking around, imagining that, imagine that,

  • cool-- or where you went was doing creative developmental

  • thinking down a track your brain has ever been before

  • that was maturing your thought process and adding value to

  • life and work, I'd go, wow, that's a cool place for your

  • mind to go.

  • Don't pay any attention to me, stay there.

  • How many of you would say though that where your mind

  • went was something you need to do, you need to handle, you

  • need to fix, to take care of, see about, do something with?

  • Yeah, that's what I'm talking about.

  • Why did that pop into your head?

  • By the way, did any of you make significant progress on

  • it while you were sitting here?

  • Could be, possible.

  • What did most of you do?

  • Oh, you worried.

  • Wow, how effective of you.

  • What a high performer.

  • Let's go there, waste time, make no progress whatsoever,

  • just add a few more toxins into your bloodstream from the

  • stress of them that probably threw you into.

  • You go there in your head, a part of you says I should be

  • out there doing that.

  • Another part of you says, but I'm stuck in

  • here with this jerk.

  • Hope he's good.

  • Conflict, inner conflict, unresolved, still there.

  • Where most of you didn't go in your mind was where am I going

  • to be a week from Friday at 3:15.

  • Why?

  • Because you trust that system.

  • and the only reason the other stuff popped in is because you

  • don't trust that system.

  • The problem is you gave that system all of that other stuff

  • your mind the job of managing all of that.

  • And it's a fabulous servant.

  • But it's about seven years old emotionally.

  • Don't forget, we got to, we need.

  • And it wakes you up at 3:00 in the morning beating you bloody

  • about something you can't do spit about while

  • you're lying there.

  • Have any of you yet to discover your mind

  • doesn't have one?

  • If your brain had a brain, it will only remind you of things

  • when you could do something about them.

  • Oh come on, let's check this one out.

  • Honestly, how many of you somewhere out there in life,

  • somewhere, have got at least one flashlight right now with

  • dead batteries in it?

  • Raise your hand.

  • Tell me where and when your mind tends to remind you when

  • you need batteries.

  • When it's dark.

  • This is not smart.

  • Your brain had any innate intelligence whatsoever, it

  • would not bother you about batteries at dead ones.

  • Where would it bother you about batteries?

  • When you pass the right size live ones.

  • Hey David, you need two double a's, they're on the shelf.

  • Whoa, thank you very much.

  • If my mind had a mind, I don't need a system.

  • How many of you, since you woke up this morning until

  • now, have thought of something you needed to do you still

  • have not done?

  • Raise your hand.

  • How many have had that thought more than once?

  • Excuse me, aren't you folks busy?

  • What makes you think you have the luxury to sit there having

  • thoughts about things and make absolutely no progress on it?

  • I'm sorry folks.

  • Once you're introduced to GTD, no excuse to ever have a

  • thought twice, unless you like the thought.

  • But guess what folks?

  • Your mind does a crappy job, but it can't give it up until

  • it absolutely knows there's a better system.

  • And you can fool me.

  • You can't fool yourself.

  • It absolutely knows whether you're going to look at the

  • right place and that you have the right stuff in the place

  • you'll look.

  • And if it doesn't trust that's true, it's still got it.

  • Can't let it go.

  • Cannot let it go.

  • The problem is that part of your mind that is hanging on

  • to this stuff, it's that place we call psychic RAM.

  • It's that short term memory spot, which the study in 1959

  • showed how much you could hold data, you could hold in there

  • and still function with that appropriately.

  • About seven things, plus or minus two.

  • If you're really good, you can handle nine.

  • But as soon as you try to keep track of a tenth one,

  • something just got screwed.

  • It doesn't do that very well.

  • So the point is it can't let go of the job.

  • And it's still now trying to do all that, and it

  • can't let it go.

  • It can't.

  • And it has no sense of past or future in there.

  • That's the weird part of it.

  • If you really catch that, that means as soon as you give

  • yourself two things to do that you can't finish when you

  • think of them and you're using your brain for your system,

  • you create an instant failure and stress.

  • Because you can't do them both at the same time, but there's

  • a part of you psychologically that's trying to.

  • Now, this is a working hypothesis.

  • I would challenge you to go prove this right or wrong

  • yourself to see if that works.

  • And what happens is there's usually an inverse proportion

  • between the amount something is on your mind and the

  • amounts that getting done.

  • So you can pretty much bet that if something's bugging

  • you, it's hung up and you're the bottleneck.

  • Because the reason it's going to be bugging you is usually

  • because there are decisions about what that thing

  • specifically means to you and what you need to do about it

  • that you haven't made yet.

  • Or even if you've made those decisions, you haven't parked

  • the answers to that question in some trusted place you

  • think you'll look at the right time and place.

  • Because those are the critical things to do to

  • get it off your mind.

  • By the way, you don't have to like your life to

  • get it off your mind.

  • You don't like where you're going to be a week from Friday

  • at 3:15 to get that off your mind.

  • You folks understand?

  • The only reason it's on your mind is because it's trying to

  • be your system.

  • It just doesn't do it very well.

  • And the strange thing about this is if you don't--

  • it's actually not strange, it's actually pretty common

  • sense when you think about it-- if you don't give

  • appropriate attention to what has your attention, it will

  • start to take more of your attention than it deserves.

  • So you better start to pay attention to where

  • your mind is going.

  • There's a message inside of that.

  • And if you're not dealing with it, it keeps going there, and

  • it keeps adding fuel to the fire in terms of stress if you

  • don't handle that.

  • That's one of the reasons that the old models haven't worked

  • is because they didn't start with that reality.

  • They tried to start with some reality that didn't map to

  • what was really going on inside of your psyche.

  • And that's where I started.

  • Now, if you really want to get things off your mind-- and by

  • the way, it is possible to be buried and have

  • nothing on your mind.

  • Well, I'm modeling that for you.

  • Maybe that's evident.

  • There isn't much going on up here.

  • Well, this is going on, not that.

  • Could it be?

  • Yeah, I'm buried.

  • Got tons of stuff, important, big things.

  • I'm here, lovely folks.

  • But you're still one small operational detail in my life.

  • I'm an extra in your play, too.

  • But you wouldn't want my mind going where yours are in here.

  • So in order to get things off your mind, you don't do it by

  • stacking it up, meditating about it or drinking about it.

  • Those have other purposes.

  • But if you really want to clear your head, you need to

  • make sure you have captured, clarified and organized all of

  • your commitments at every horizon you've made those

  • commitments.

  • And you also have to trust that you will engage

  • consciously with those commitments at the appropriate

  • time and place.

  • That simple.

  • You want nothing on your mind?

  • Make sure you've grabbed it, decided what it means,

  • organized the results of that decision into a trusted place

  • you absolutely know you'll see at the right time.

  • Then your mind can let it go and not until then.

  • But it's possible to do.

  • You've all done it with your calendars.

  • And from my experience, your ability to refocus rapidly on

  • the right things at the right horizon at the right time is

  • the master key, the master technique of

  • knowledge work athletics.

  • As you get more sophisticated and take on more ambiguous,

  • strange and more plates spinning in the air, your

  • ability to know, 3:15, what's the thing I need to focus on

  • at what level right now?

  • And to be able to shift that in an absolute moment's notice

  • and have ability to manage that game, I think, is the

  • master key here.

  • And since perspective is your slipperiest and it's the most

  • valuable commodity you have. Your life could be in just the

  • worst dire straits by anybody else looking in, and you can

  • still be on with the appropriate perspective.

  • And your life can look fabulous, and you want to take

  • your life if you have inappropriate perspective.

  • So your point of view, you're viewing point, your attitude,

  • your altitude, those things are just so critical in terms

  • of you being on.

  • So anything that helps do that is going to help.

  • Any of you ever lose perspective out

  • there, by the way?

  • Yeah, so anything that can get you back on.

  • Wait a minute.

  • Now what happened and where am I?

  • And we all do this.

  • You wouldn't be sitting here if you didn't.

  • Again, I'm just going to make it more conscious.

  • Therefore, the two things that seem to be the most critical

  • to manage are we need control, which means we consciously

  • need to be able to feel like we're engaged in some

  • intentional way and aware of all the options that that

  • engagement could include.

  • A good example is before you go on a vacation.

  • You know when most people feel best about their job, from my

  • experience-- well, not here, because you folks feel great

  • about your job all the time.

  • I know.

  • I just walked around.

  • It looks fabulous.

  • This is the place to work, right?

  • But from my experience in all those other companies, when

  • most people feel best about their job, a week

  • before their holiday.

  • But it's not about their holiday.

  • They think it is.

  • What are you folks doing a week before you go on holiday?

  • Cleaning up, clarifying, grabbing, organizing, and then

  • renegotiating all your agreements with yourself and

  • everybody else.

  • I just suggest you do it weekly, not yearly.

  • But everybody's got a reference point about what

  • it's like to get that kind of control.

  • OK, they're going to feed the cats and the sprinkler system

  • is going to go and the client's good.

  • There's probably three calls, but I've got my people set up

  • that can handle all that.

  • OK.

  • That's what I mean by sort of get the whole environment, all

  • the different aspects of it.

  • That's a control piece.

  • Perspective says, should you be taking the vacation?

  • Or what are you using the vacation for?

  • And that means that I'm clear about priorities and

  • directionality.

  • In other words, there's some vertical alignment in terms of

  • what I'm doing.

  • These are two actually very different events.

  • Most people have tried to blend them together.

  • That's why it didn't work too well.

  • You can look at it this way.

  • In my old consulting days, obviously there's a two by two

  • matrix sitting in my DNA.

  • So let's matrix control and perspective, OK?

  • They're actually different dynamics.

  • On the bottom left quadrant, no control, no perspective.

  • Who or what's that?

  • Now, that's basically in reactive mode, driven by

  • latest and loudest. Any of you ever find yourself there?

  • If you're not there at least six times a day, you're stale.

  • Oh come on, any of you ever leave a big meeting that just

  • generated 14 billion cool, wicked cool and fabulous

  • things to do and just blew the hell out of how you were going

  • to spend the rest of your day?

  • That's what I'm talking about.

  • Now, I go back and go, whoa.

  • I've got to now regroup.

  • Now I'm in reactive mode right now.

  • I need to move some other direction.

  • Now, bottom right, high control, no perspective.

  • Who or what's that?

  • That's your basic micromanager.

  • Any of you ever avoid making a tough phone call by

  • reorganizing your desk?

  • That's what I mean.

  • Let me overstructure here.

  • So there's a lot of overstructuring.

  • Some of you work for one.

  • Some of you are one.

  • Some of you are married to one.

  • I don't know There's an anal retention thing here.

  • The bean counters that if you just count beans, you'd have

  • no beans to count soon.

  • But it's kind of the overstructure

  • side of this thing.

  • Too controlled is out of control, by the way.

  • Asa a matter of fact, if I were sparring with you in

  • karate, I'd love for you to become a micromanager.

  • I'm going to get you upset.

  • I'm going to get you focused on some tiny little thing,

  • because then I can control you.

  • If I can get you upset, I can get you to be over reactive

  • and I can control you.

  • And your kids know that.

  • So does your dog.

  • So overstructure.

  • There's too much structure, lack of flexibility.

  • I'm trying to nail it down.

  • I'm trying to control it out of a sense of insecurity, and

  • there's too much structure on it.

  • Now, upper left.

  • Who or what's that?

  • High perspective, no control.

  • That's your basic crazy maker.

  • Here's an idea, oh here's another thing, oh, and one

  • more, let's do, and here's another one.

  • Absolutely no consciousness of constraints or resources.

  • Some of you are married to one.

  • Some of you've worked for one.

  • Some of you are one.

  • One of the reasons a lot of people don't want to take a

  • GTD class is because they're crazy makers that don't want

  • to be a micromanager.

  • They think this is about getting organized.

  • Ewww.

  • Don't fence me in.

  • Dude, look at all those lists.

  • Ewww.

  • Because they're afraid of that.

  • I understand.

  • I wouldn't want it either.

  • There is an upper right quadrant folks.

  • Who or what's that?

  • Master and Commander.

  • We should get Russell Crowe as our

  • spokesperson, don't you think?

  • Their eye on the prize, but they'll clean

  • the toilet if required.

  • They can shift their horizon absolutely

  • where it needs to be.

  • Any of you ever work for a boss, you haven't seen him for

  • two weeks and they walk in one day and walk over to the one

  • thing that screwed up?

  • Because they got it in their gut.

  • Somehow that ability to walk that interesting line between

  • structure and freedom, staying where I want to go to be able

  • to get their most elegantly.

  • And come on, we fall off of this.

  • I do.

  • I fall off regularly.

  • Regularly, come on.

  • Many times I find myself here.

  • Many times I find myself here.

  • Many times I find myself here, because I was here and here.

  • No, really.

  • But the trick is, do you know how to recognize that you fell

  • out and to boot strap yourself back up to there?

  • How do you do that?

  • Well, that's why we created and we found these two models.

  • One is just mastering workflow.

  • That's usually the first thing people get when they get with

  • GTD is a way to get some sanity out of all this stuff.

  • And how do I recognize a best practice about how to think,

  • organize, clarify that stuff quick, fast, complete without

  • too much structure?

  • But just enough so that I can know things are in their

  • place, and I'm not losing anything.

  • So that's the workflow piece.

  • And there are five stages to that, which

  • I'll go over briefly.

  • And then the perspective piece says, OK, I need now to shift

  • the horizons, and I need to be able to look at some other

  • different levels of my work and commitment to make sure

  • that those are clear.

  • Different events here.

  • And there are six horizons we found that seem to be

  • functional for people to work with.

  • Let me give you a sense of what I'm talking about.

  • How many would say you have let reading material get

  • somewhat out of control out there?

  • You've got stuff to read and review just sort of strewed

  • all over God and creation.

  • It's all spread all over the place.

  • OK.

  • If we said, OK, let's get control, one of us, Kelly or

  • Wayne of one of our coaches, we'd walk in with you and say,

  • tell you what.

  • Let's get yourself a box.

  • Let's get a labeler.

  • Let's label this thing read and review.

  • Let's go find what means read and review to you all around

  • your environment.

  • And we're just going to find all the things that map to

  • say, yeah, I want to read that.

  • I want to read that, too.

  • And we're going to put it in one big box.

  • Big, big box.

  • Big box.

  • However, if we get it all in there, there's a part of you

  • that will want to take us to lunch, buy

  • us a bottle of champagne.

  • Look, I'm in control.

  • There's all my reading material.

  • Wow, that's really cool.

  • You're looking at a bunch of crap, but the rest of the

  • world has no crap.

  • Hey, if you put a fence around crap and label it, you're on.

  • No, no, no.

  • If you don't, it owns you.

  • You got to name them, folks.

  • If you don't name it, it owns you.

  • You think we're kidding about a labeler?

  • Don't kid yourself.

  • So now you got it under control, sort of.

  • Say, OK, right.

  • And then we say, OK, now let's go to the

  • perspective side of the thing.

  • Should we go through all that stuff and ask yourself what

  • should you be reading in there?

  • How many of you are currently getting magazines that were

  • something of interest to you two years ago, but the

  • subscription hasn't stopped?

  • But you haven't read those magazines,

  • they just keep coming.

  • Anybody got some of those?

  • That's what I mean.

  • Which subscriptions do you need to cancel

  • right now, by the way?

  • And which new magazines do you need to subscribe to?

  • Ah, now we're into perspective.

  • But if I walked in with a perspective conversation and

  • said hi, let's talk about what you should be reading and not,

  • you're going to go [WAILING].

  • So guess which order we do this in.

  • You've got to get control first. Now, the truth is, if

  • you don't decide which magazines you really should be

  • reading, it will get out of control again.

  • So these things are very closely tied together.

  • If you lose perspective, you'll also lose control.

  • And if you get out of control, it's impossible to have the

  • right perspective.

  • So there's a high correlation between these two events.

  • If you are going to get control--

  • and this our five stages.

  • If you read my book, this is chapter two in there.

  • And actually part two walks you through

  • our coaching process.

  • First thing you got to do is you have to collect anything

  • that has potential meaning to you.

  • That means you need to grab all the would, could, should,

  • need to's, might want to, that'd be cool, oh, yeah, I

  • might want to's.

  • Anything that has life to it longer

  • than the thought itself.

  • Anything that doesn't belong permanently on your desk and

  • in your desk represent something that needs to be

  • done or changed or done something about.

  • We grab all those things.

  • So first thing we do is just physically collect the

  • environment, stuff that you still need to

  • decide meaning about.

  • If I go back to your desk right now, we'd look through

  • your work station.

  • Anything that's not supplies, reference materials,

  • decoration or equipment represents some commitment

  • you've made to make something different.

  • Because those are the only four things that belong where

  • they are the way they are.

  • Everything else is in process.

  • So we want to grab all the in process stuff.

  • Most people have no idea how many commitments they've made.

  • And our first process is actually to start to identify

  • what all of those are.

  • Guess how long it takes us, typically, for the mid to

  • senior level professionals that we coach with this

  • material, guess how long it takes just to have a

  • oh, yeah, I got to.

  • Oh yeah, that reminds me.

  • Guess how long it takes to get the complete dump

  • out of their head?

  • One to six hours.

  • Had to take 16 hours for a guy one time.

  • I finally just told him, eh, you get the idea.

  • A lot of stuff out there.

  • Now, once you gather it altogether, that's one thing.

  • But then the next thing you got to do is you got to then

  • clarify what those things mean.

  • See, all kinds of people make all kinds of lists, but they

  • don't clarify what they need to do about what's on that

  • list. And unless you do that, that list will actually create

  • a lot more fatigue.

  • Most people don't want to look in their planners or their

  • lists or their email because there's decisions about

  • actions they have not made about it.

  • And all it does is remind them that there are decisions they

  • haven't made and how tired they are, because they don't

  • have the energy to think and decide.

  • Most people's existential experience with their planners

  • and their organizing tools is fatigue simply because they

  • don't clarify what's in there.

  • You have anything that looks like a to-do list, 99% of

  • every to-do list I'v ever seen when I sat down to work with

  • somebody is nothing but an incomplete list of still very

  • unclear stuff.

  • And by the way, every single email, every single thing in

  • any one of your categories or your folders, is either

  • attracted or repulsing you psychologically every time you

  • look at it.

  • Sorry, there's no neutral territory.

  • You're going to go, ooh, when can I mark that off or ahh,

  • get out of my face.

  • Because they're still thinking about you

  • haven't finished yet.

  • Now, I'm not talking about any of you, but people you know.

  • Once you process it, oh, that email.

  • I got to call Bill about that thing.

  • OK, now you've collected something, you've now

  • processed it call Bill.

  • But if you don't call Bill right then, you better

  • organize a reminder to call Bill.

  • Otherwise it crawls back up into your head again.

  • And you better organize it in some place you trust you'll

  • see at the right time when you have time and a phone.

  • If you don't, your brain's still reminding you that you

  • need to call Bill.

  • Which then you must review all of that stuff.

  • Once you've done that, you need to keep it alive and keep

  • it current.

  • You need to be using the system to

  • keep your brain relaxed.

  • See, I need to constantly be checking in with my system so

  • I trust that it's current.

  • Otherwise, my mind has to take that job back.

  • I want my mind to be free, to be fully here, not there.

  • But in order to do that, I have to care

  • and feed the system.

  • I have to keep coming back to it.

  • I have to keep reviewing.

  • I have to keep looking at the right thing at the right time.

  • Then I engage.

  • Then I make choices about what to do.

  • So that's really how it is.

  • But each one of these stages has its own best and its own

  • worst practices.

  • And we can drill into that in more detail if you guys want

  • to hang around the next hour in terms of what that's about.

  • Or just get my book.

  • There's a sleazy sales pitch, if you want.

  • Well, I wrote it because nobody had really written a

  • manual about this stuff in that level of detail about it.

  • And then of course the horizons of focus, we've

  • identified at least six in there that you probably need

  • to make sure these conversations are mature if

  • you want to trust your priorities and trust your

  • directions about all these things.

  • Kind of you need to know what the ultimate

  • intentionality is.

  • Why are you on the planet?

  • How are you doing?

  • What are your core values?

  • What's really, really, really important to you?

  • But even if you have that clear, you better get clear

  • about what the vision of you think that purpose being

  • fulfilled out there.

  • By the way, I could be talking about your department or your

  • company or your relationship.

  • This iterates to anything.

  • But if you looked at it for you

  • personally, what's the vision?

  • That's the long term thing.

  • It's one of the reasons you folks are at Google is there

  • is some vision you've had about what you want to be

  • doing in a little bit longer term in terms of career and

  • lifestyle for which this is probably a part of that.

  • But then you need to bring that down to

  • 12 to 18 to 24 months.

  • OK, yeah, but in order to make that vision happen, here's

  • where I want to be.

  • Here's what I want my job to do.

  • Here's what I want to accomplish over the next

  • period of time.

  • And that will be goals and objectives when you tend to

  • look at it that way.

  • And then you'll notice at 20,000 feet, you've got about

  • 10 to 15 areas of focus and responsibility.

  • Any of you find taking care of your body might be useful for

  • your professional goals?

  • And I'm older than a lot of your parents.

  • So wait till you get to 62 and you

  • discover you're not immortal.

  • Any of you have any body projects or should?

  • I always have something I'm fixing, taking

  • out, putting in.

  • I don't know.

  • Something's going on.

  • Relationships, spiritual life, service, a sense of creative

  • expression.

  • These are the areas of responsibility.

  • In your job, staff development.

  • What are the four, five, six, things you really need to be

  • doing and maintaining?

  • Sometimes you can spend the whole day just at 20,000 feet

  • because that's where maintenance is.

  • Keep the engine going.

  • I need to maintain relationships.

  • I need to maintain my house.

  • I need to make sure the cat's fed and my 401(k) is

  • appropriately invested.

  • Stuff like that.

  • All of which, by the way, will generate

  • between 20 and 100 projects.

  • Our definition of project, just something you want to

  • finish you can't finish.

  • It's going to take more than one step to finish.

  • You can finish within a few months.

  • And most of you have 40, 50, 60, 70 of those if you include

  • all your personal.

  • Which then comes down to about 150 to 220 next actions right

  • now if you were to actually clarify your agreements and

  • commitments with yourself at all these different levels

  • appropriately.

  • When we tend to coach people, by the way, we'll walk people

  • through this.

  • But guess which way we go?

  • Do we go bottom up or top down?

  • Bottom up.

  • You go top down, nobody's home.

  • If I ask and of you to write down the top three things on

  • your mind, very few of you would write fulfill destiny as

  • human spirit on planet.

  • What you're going to write is cat food.

  • That's right.

  • So if I want to work with you, we're going to

  • start with cat food.

  • At some point you'll realize you have a cat because it fits

  • into your vision, which is fulfilling your life purpose

  • and whatever.

  • But we got to start with cat food.

  • In two days of coaching intensely with people, we

  • barely get up to 10,000.

  • We might get up to 20,000, might get to 30,000, because

  • there's so much stuff down at that level that has got people

  • out of control.

  • They can't think at 40,000 feet yet.

  • But that doesn't mean those are not conversations to have.

  • It just means you didn't get to them yet.

  • And we need to make sure you've got implementation and

  • deck clearing capability first. Because otherwise,

  • you'll resist taking on bigger stuff, because you'll know you

  • couldn't handle it if you did.

  • The old models, why they don't work.

  • They only dealt with one aspect.

  • They either dealt with perspective or control, but

  • they didn't tie them together.

  • They also weren't complete.

  • Hi, just organize the important things.

  • Right.

  • And then cat food will take half your day, because of

  • forgetting it and then having to go back.

  • So a lot of times, they tried to start top down and they

  • didn't get all the way down so it was incomplete.

  • Or they said it's OK to only have a few of your phone calls

  • on your calls list. Excuse me, as soon as you have anything

  • left on your mind, you don't trust your system.

  • If you don't trust your system, it's not worth the

  • energy to put stuff into it, because it's not giving you

  • the pay out.

  • You folks who've only got half of your stuff in terms of your

  • commitments into Gmail and into however you're organizing

  • that, sorry, it's just more work than it's worth.

  • Do it all.

  • Change the game.

  • Totally changes the game.

  • But you don't have a system until you do.

  • They also compress the models.

  • Any of you ever sat down and said, oh,

  • I need to get organized?

  • And you tried to collect, tried to prioritize, tried to

  • clarify, tried to organize, tried to review, all in one

  • fell swoop and you blew a fuse.

  • Go, eh, doesn't work.

  • So we've taken this down to as close to the zeros and ones as

  • we could possibly get them in terms of you cannot get it any

  • closer to just the simplest thing to do.

  • But you got to collect.

  • That's different than processing what you collect,

  • which is different than organizing what you've

  • processed, which is different than reviewing it all, which

  • is different than making choices.

  • Those are very different behaviors with different tools

  • and different best practices.

  • And we can't compress it anymore than that.

  • And everybody's tried to do that.

  • Also, people have tried to compress the horizons.

  • So let's talk priorities.

  • Right.

  • Is that Google's strategic plan or yours?

  • How about health and vitality?

  • Where's that fit?

  • Do you understand that people go, let's do part of it?

  • And that won't work.

  • If you try to compress priorities into anything less

  • than at least these six different horizons, probably

  • not going to get it all.

  • Disconnected from reality.

  • People want to deal with the vision of their life, and they

  • got 3,000 emails blowing up on their desk.

  • This didn't map to where people really were,

  • psychologically.

  • And they were system-dependent.

  • Hi, my system.

  • My way to organize this is the best way to do it.

  • If you folks get GTD, you'll see we are system agnostic.

  • Doesn't matter.

  • You want to write it on a body part, fine.

  • It doesn't matter.

  • Just make you don't wash it off when you need it.

  • Mine is like, what's the purpose of this?

  • Clear my head.

  • Whatever system keeps my head clearest, that's what I'm

  • going to use.

  • That's the driver.

  • How I came up with all this?

  • I needed a better job.

  • After 35 professions by the time you're 35, consultant or

  • flake are your only two options.

  • I'm the laziest guy you ever met.

  • I'll stand toe to toe with any of you on that one.

  • I'm so lazy I've set up a system so I only have to have

  • a thought once.

  • I'm enthralled with efficient process.

  • I thought everybody was.

  • I wake up thinking how much easier can I get done what I

  • got to get done?

  • I thought everybody thought that way.

  • Apparently not.

  • I value clear space.

  • I discovered that.

  • Especially in the martial arts, a lot of that's about

  • how do you clear the space, wherever that is.

  • But a clear space is a much easier place to operate from.

  • There's a surprise coming toward me right now I can't

  • see, so when I'm not doing anything else, my emails at

  • zero, folks.

  • I'm cleaning backlog because there's a surprise

  • coming toward me.

  • You think it's easier to deal with surprise when you got

  • 3,000 unprocessed emails or when you're at 0?

  • You tell me.

  • And by the way, it takes a lot less psychic energy to

  • maintain at 0 than it does to maintain at 3,000.

  • And if the good fairy, by the way, showed up and disappeared

  • all your Gmails right now, you're at 0.

  • Within 10 days, you'd all have exactly the number you have.

  • Because it has nothing to do with your volume.

  • It has to do with your comfort zone of how many unprocessed

  • things you will tolerate.

  • Mine is 0.

  • It's never at 0.

  • There's always stuff coming in.

  • But it's a lot easier to maintain at 0, and it's a lot

  • easier to deal with surprise.

  • A whole lot easier.

  • Whither goest GTD?

  • I don't know.

  • That's why you'll see question marks there.

  • It's starting to become a standard.

  • We are actually getting calls and emails, could you tell us

  • a GTD compliant company that I can go to now I'm sick and

  • tired of where I work?

  • It's the truth.

  • General Mills has now used this, SC Johnson now.

  • These folks who are very much into the life balance stuff

  • and they really want to put their money where their mouth

  • is about that.

  • It's starting to become a standard.

  • If you don't think this way, you don't start meetings

  • without going, what are we trying to accomplish?

  • You don't end discussions without going, what's the next

  • step, yours or mine?

  • And people are writing things down.

  • It's not uncool.

  • The world's coming at us.

  • Our kids need to know this.

  • No kidding.

  • So that's been on our Sunday maybe list, but it's warming

  • up to be able to get to that.

  • Work life balance is a hoax.

  • Just using that vocabulary is reinforcing something that's

  • just bizarre.

  • There's just what's next.

  • And it's cat or software or strategic plan.

  • It's just that.

  • And we've got to start to understand that's

  • what the game is.

  • Now, you folks seem to be doing that as a culture here.

  • You kind of get that.

  • You walk around, you sort of get that idea.

  • Accepted assumed practice.

  • At some point, hopefully, perhaps, our whole company

  • will dissolve, because everybody just does this.

  • I don't know.

  • We'll see.

  • I just walk around and look at in baskets, I figure we got

  • job security for a while.

DAVID ALLEN: Delighted to be here.

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