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  • Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com,

  • and in this training tutorial I am going to teach you how to pass a Compliance Officer

  • or Compliance Manager interview. Now, it does not matter which organization you have your

  • interview with, please do make sure you watch this tutorial from beginning to end, because

  • I promise you it's going to make a huge difference to your performance at the interview. I am

  • going to run through a number of common compliance officer and manager interview questions; I’ll

  • give you some tips for answering them, and more importantly, I will give you top-scoring

  • answers! Now, before I get into the tutorial, just quickly… a very warm welcome. My name

  • is Richard McMunn. I've been helping people to pass their interviews for about 20 years

  • now through this YouTube channel. We have about 200,000 subscribers now, and many of

  • you are passing your interviews! So, on that basis, please do make sure you SUBSCRIBE by

  • clicking the button below the video, and then you won't miss out on any of the weekly interview

  • training videos I am uploading. Also, I would very, very much appreciate your support if

  • you gave the video a LIKE (thanks)… that always tells me that you enjoy the content

  • and therefore I will create more for you. Thank you very much indeed. OK. Let's get

  • into the Compliance Officer and Compliance Manager interview questions and answers. My

  • advice is to take notes as I progress. The first interview question that we need to prepare

  • for is: tell us about yourself why you want to work in compliance? Now, thetell me

  • about yourselfinterview question is pretty much guaranteed to be the first question that

  • will come up. So we need to give them a rock solid answer that demonstrates you are the

  • person they should be hiring within the compliance officer or manager role. Here is my suggested

  • answer. “I have always held a strong passion for working in compliance, and the natural

  • skills and qualities I have are a good match for the position. I simply cannot see myself

  • working in any other sector. I am somebody who is strategically focused and I would always

  • protect you, as my employer, by ensuring your policies and procedures are compliant with

  • the relevant industry regulations. I am a highly analytical person and somebody who

  • exerts an appropriate level of control over my responsibilities as a compliance officer/manager.

  • If I am successful at interview today, I will look to quickly create and maintain a culture

  • within the organization that accepts compliance and regular audits as standard. I will also

  • work very closely with you, the senior management team, to help you achieve your commercial

  • objectives.” What I particularly like about that response to that interview question,

  • is that you are saying at the end that you are going towork closely with the senior

  • management team to help them achieve their objectives.’ So, in regard to compliance,

  • you are going to do a really good job; you're going to make sure the organization meets

  • its needs, but also you are going to work alongside the senior management team and I

  • believe that's very important. The second interview question that I want you to prepare

  • for is: why do you want to work for our organization as a compliance officer or manager? So, why

  • do you want to work for our organization? And again, I can pretty much guarantee this

  • interview question will feature at some stage during your compliance interview. Here is

  • my suggested answer. “I genuinely believe you can only work for a company as a compliance

  • officer or manager if the top level tier of management take compliance seriously. During

  • my research into your company, it quickly became apparent that you do take your compliance

  • responsibilities very seriously. I feel you will support me in my role, and I will be

  • able to perform my duties to the high standards necessary. I have also been attracted to your

  • company because of the quality services you provide, and also your desire to continually

  • improve and develop. Finally, having read your company mission statement, I would actually

  • feel very proud to work for you, and to have your company name on my resume/CV.” That

  • is a great answer to the interview question. why do you want to work for all organization

  • as a compliance officer? Because it shows that you have thought carefully about why

  • you want to work for them. And also, that subtly demonstrates that you have very, very

  • high standards in regard to compliance. So, the next interview question I want to prepare

  • for is: what would you do in the first 30 days of starting as our compliance manager

  • or compliance officer? What would you do in the first 30 days of starting? A lot of people

  • at the interview will sit there, and they will have a little think about what they would

  • do, and then give a response based on the things that they believe they would do. However,

  • you are going to be different! You are going to have a plan in place already of what you

  • would do within the first month of starting as a compliance manager or officer. Here is

  • my suggested answer to this compliance interview question. “The very first thing I would

  • do is to obtain a clear and thorough brief from you, the senior management team, to ascertain

  • how the work I will carry out as the Compliance Manager, is in line with your strategic mission.

  • It would be very important for me to work with you, and not against you. I would then

  • look to get to know my compliance team, the people I am working with, and also other key

  • members and managers of the organization. Cross functionality and inter-departmental

  • working is vital if compliance is to be successful within an organization. Also, during the initial

  • 30-day period, I would look, listen, observe, and then put a plan in place based on what

  • I had learned to ensure compliance audits and the necessary actions were implemented

  • and maintained to ensure we meet our compliance and regulatory responsibilities.” What I

  • particularly like about that answer is that you have pre-thought what you are going to

  • do within the first 30 days. I like the fact that you are going to look, you're going to

  • listen and observe, and then put a plan in place after you've seen what you need to see.

  • But most importantly, you are saying that line… ‘it will be very important for you

  • to work with them and not against them.’ I believe that's very important. I hope you

  • are enjoying this. I've got plenty of questions to run through. Please don't forget to SUBSCRIBE.

  • I do appreciate your support. And also, please don't forget to give the video a LIKE. Thank

  • you very much. So, the next interview question for your compliance interview I want you to

  • prepare for is: Describe a situation when something didn't go to plan and how you dealt

  • with it? This is a common compliance interview question and it is assessing your resilience,

  • your determination, also your positivity to resolve things and to also use an analytical

  • approach to problem solving. Because let's face it, things don't always go right, but

  • you'll be responsible for sorting them out. Here is my answer to the interview question,

  • describe a situation when something didn't go to plan and how you dealt with it? “I

  • can specifically remember working in a previous role where something didn’t go to plan,

  • and I could tell it was going to happen. I was a new member of the team and we were all

  • working on a project for an important client. I felt the initial team brief and plan of

  • action created by the manager was inadequate, and it lacked clarity and purpose. However,

  • I didn’t feel confident enough at the time to put my hand up to express my concerns.

  • As the weeks went by, the plan started to fall apart, and in the end, the client abandoned

  • the project and we lost the contract. During the team debrief that followed, I made a suggestion

  • that for all future projects, we should follow a project SWOT analysis to identify the project

  • Strengths, our Weaknesses, the Opportunities and also the Threats that were present that

  • could potentially hinder our ability to successfully deliver the project as a team. My suggestion

  • was taken onboard and all future projects, as a result, were more successful. Following

  • this experience, I decided to get into compliance work because of my ability to see things clearly,

  • and also my understanding of how important clarity of communication is, within any organization.”

  • That answer is structured using what is called the STAR technique: situation, task, action,

  • result, and you are essentially telling the interview panel a story, a situation that

  • you were in. So you explain the SITUATION, the TASK that needed to be done, the ACTION

  • you took, and then the end RESULT. Always make sure the result is POSITIVE, following

  • your actions. So, that is a great answer to the interview question: Describe a situation

  • when something didn't go to plan and how you dealt with it? Next question. What's your

  • biggest weakness? Now, I have flagged this in red because it is, in my opinion, one of

  • the toughest interview questions to answer. It comes up all of the time. However, there

  • is a danger that some people will give a weakness that is a match for the job description for

  • the role that they are applying for. So we want to avoid that at all costs. Here is my

  • suggested answer that will do you no harm whatsoever. “I would say my biggest weakness

  • is I don’t like to ask for help or advice if I ever get stuck with a work task or project.

  • Obviously, it would be easier and quicker if I did ask for guidance, but I do generally

  • like to figure things out for myself. Having said that, I am someone who likes to continually

  • develop and improve, and I have been trying to ask for advice when I need it to complete

  • important tasks or projects. Although I would like to feel I am highly competent in my work,

  • there are always people you can learn from within an organization, and I do need to be

  • more open to that in the future.” That is a really good answer to the what is your biggest

  • weakness interview question for compliance roles. Next interview question that I want

  • you to prepare for is: Why should we hire you as our compliance officer or compliance

  • manager? And this is sometimes posed as: What makes you the standout candidate? We want

  • to give them a brilliant, positive, solid answer to this compliance interview question.

  • And here it is. “I believe you should hire me because, based on my past experiences,

  • the skills I possess and my ability to work collaboratively with other people within the

  • organization, I am the best person for this compliance role. I am ambitious, totally focused

  • on helping my employer grow, and I am always entirely professional in the compliance work

  • I carry out. If you hire me as your Compliance Officer/Manager, I believe you will be impressed

  • with my strong work ethic, my values and my commitment to your company mission and vision.”

  • So, another great answer! Now, if you would like to download my Manager Interview Questions

  • and Answers guide in PDF format. You can have it within your inbox in 2 minutes from now.

  • Click the link in the top-right hand corner of the video or go through to my website.

  • PassMyInterview.com. I hope you've enjoyed that compliance interview training tutorial?

  • My advice is to watch it again. Take notes as you go along. If you have any questions,

  • please put them in the comments section below. As I said at the beginning and during the

  • middle of the video, I would very much appreciate it if he gave the video a LIKE and also SUBSCRIBE

  • to the channel. Thank you very much indeed. Please let me know your success stories. And

  • yeah, I wish you all the very best genuinely to pass your compliance officer or manager

  • interview. Have a brilliant day. Thank you very much.

Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com,

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