To further its efficiency, Aldi doesn't have extra services like a customer help desk, a fresh bakery, or butcher, and its stocks significantly fewer products.

If you need help with software, ask a technician at the help desk.

First press record. Meaning like on this really expensive hard to find software called Zoom you can get on a meeting all by yourself share your screen record it to the cloud hit record and all of a sudden do the thing you're doing the only difference is you talk out loud and explain why you're doing what you're doing if it's processing your inbox if it's creating a pitch deck if it's having a sales call whatever you do just record it once you've got the recording you've got a few of those then you can give it to somebody else let your team turn it into a repeatable system have them document and create the checklist so with that now you're marketing your ops your fulfillment you're hiring they all get done without you becoming the help desk so once you do that we can now move on to the next step to make sure your business runs without you running the business by the numbers here's why numbers don't lie people do I've seen great people try to tell me what they're feeling and I believe and I think and I've seen show me the data like I understand you're bullish you you talk to this person they gave you some optimism about what's going to work and how it's going to work it reminds me of this guy I knew he had this agency and he's like yeah I don't really like looking at my numbers I'd rather just like do it the way I feel I mean that's why I have a business in the first place and then his revenues went down and he blames marketing customers upset and he fires someone he has no metrics to understand what's actually happening where it's broken and he thinks that just because of his desire to run the business based on his feelings to have the freedom so he doesn't feel like he's like built this prison of structure it's like dude you're firing people and the customer's upset that's enough for you to decide hey I probably need to get the data so to do this in a way that you don't go insane you just need your team to report on two things the first off is you need the leading indicators the leading indicators are things you're going to measure that are correlated to the outcome you want y'all want more profit

So they have to call our help desk.

You can even turn to your internal IT Service Management System for historical help desk ticket information.

And as I said earlier, it provides a call help desk in the event you are detained.