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  • >>> WELCOME BACK.

  • >>> WELCOME BACK. THIS MORNING, WE HAVE A SPECIAL

  • THIS MORNING, WE HAVE A SPECIAL "CONSUMER CONFIDENTIAL" ON THE

  • "CONSUMER CONFIDENTIAL" ON THE CORONAVIRUS.

  • CORONAVIRUS. THERE’S MORE THAN 100 CASES IN

  • THERE’S MORE THAN 100 CASES IN MORE THAN A DOZEN STATES

  • MORE THAN A DOZEN STATES REPORTED.

  • REPORTED. WERE GOING TO TRY TO HELP YOU

  • WERE GOING TO TRY TO HELP YOU PREPARE YOUR HOME AND YOUR

  • PREPARE YOUR HOME AND YOUR FAMILY AND ANSWER THE QUESTIONS

  • FAMILY AND ANSWER THE QUESTIONS YOU HAVE GOT.

  • YOU HAVE GOT. WE ARE GOING TO START WITH VICKI

  • WE ARE GOING TO START WITH VICKI NGUYEN.

  • NGUYEN. THANKS SO MUCH FOR HELPING US.

  • THANKS SO MUCH FOR HELPING US. TALKING ABOUT OUR FAMILY.

  • TALKING ABOUT OUR FAMILY. GETTING OUR FAMILIES READY.

  • GETTING OUR FAMILIES READY. WHAT SUPPLIES SHOULD WE HAVE AT

  • WHAT SUPPLIES SHOULD WE HAVE AT HOME?

  • HOME? >> THIS IS IMPORTANT.

  • >> THIS IS IMPORTANT. WERE FOLLOWING THE GUIDELINES

  • WERE FOLLOWING THE GUIDELINES SET OUT BY THE DEPARTMENT OF

  • SET OUT BY THE DEPARTMENT OF HOMELAND SECURITY.

  • HOMELAND SECURITY. AND THE IDEA IS TO HAVE A

  • AND THE IDEA IS TO HAVE A TWO-WEEK SUPPLY OF EVERYTHING

  • TWO-WEEK SUPPLY OF EVERYTHING YOU NEED.

  • YOU NEED. THAT INCLUDES FOOD AND WATER.

  • THAT INCLUDES FOOD AND WATER. SOME PEOPLE HAVE BEEN ASKING US

  • SOME PEOPLE HAVE BEEN ASKING US ON SOCIAL MEDIA, ARE WE

  • ON SOCIAL MEDIA, ARE WE CONCERNED THAT THE WATER SUPPLY

  • CONCERNED THAT THE WATER SUPPLY IS GOING TO BE CONTAMINATED?

  • IS GOING TO BE CONTAMINATED? NO.

  • NO. THE IDEA IS THAT IF YOU HAVE TO

  • THE IDEA IS THAT IF YOU HAVE TO SELF-QUARANTINE, OR IF YOU RELY

  • SELF-QUARANTINE, OR IF YOU RELY ON WATER TO MAKE FORMULA.

  • ON WATER TO MAKE FORMULA. TWO WEEKS IS GOOD FOR ANY

  • TWO WEEKS IS GOOD FOR ANY EMERGENCY.

  • EMERGENCY. IF YOU HAVE BABIES, FORMULA,

  • IF YOU HAVE BABIES, FORMULA, DIAPERS, FOR A MONTH.

  • DIAPERS, FOR A MONTH. >> FOR A MONTH?

  • >> FOR A MONTH? >> YES.

  • >> YES. THINK ABOUT SOAP, DETERGENT,

  • THINK ABOUT SOAP, DETERGENT, HOUSEHOLD GOODS THAT YOU MAY

  • HOUSEHOLD GOODS THAT YOU MAY NEED.

  • NEED. IT’S SO IF YOU ARE STUCK IN YOUR

  • IT’S SO IF YOU ARE STUCK IN YOUR HOME FOR SOME TIME, OR IF THERE

  • HOME FOR SOME TIME, OR IF THERE IS A SUPPLY CHAIN BREAKDOWN, YOU

  • IS A SUPPLY CHAIN BREAKDOWN, YOU HAVE WHAT YOU NEED AND YOU HAVE

  • HAVE WHAT YOU NEED AND YOU HAVE TO GO OUT.

  • TO GO OUT. >> AND WERE TALKING ABOUT, IF

  • >> AND WERE TALKING ABOUT, IF WEVE SEEN A COUPLE OF SCHOOLS

  • WEVE SEEN A COUPLE OF SCHOOLS AROUND THE COUNTRY, CLOSING

  • AROUND THE COUNTRY, CLOSING DOWN, HOW ARE SCHOOLS PREPARED?

  • DOWN, HOW ARE SCHOOLS PREPARED? HOW DO YOU TALK TO THE EDUCATORS

  • HOW DO YOU TALK TO THE EDUCATORS THAT RUN YOUR KIDSSCHOOL ABOUT

  • THAT RUN YOUR KIDSSCHOOL ABOUT WHAT THEYRE GOING TO DO AND

  • WHAT THEYRE GOING TO DO AND WHAT THEIR PLANS ARE?

  • WHAT THEIR PLANS ARE? >> THIS IS IMPORTANT, AL.

  • >> THIS IS IMPORTANT, AL. DON’T HESITATE TO ASK QUESTIONS.

  • DON’T HESITATE TO ASK QUESTIONS. CALL THE SCHOOL, THE PRINCIPAL,

  • CALL THE SCHOOL, THE PRINCIPAL, THE SUPERINTENDENT AND SAY, DO

  • THE SUPERINTENDENT AND SAY, DO WE HAVE A PLAN IN PLACE?

  • WE HAVE A PLAN IN PLACE? ARE YOU PREPARING LAPTOPS OR

  • ARE YOU PREPARING LAPTOPS OR iPADS WITH LESSONS?

  • iPADS WITH LESSONS? SAY THE SCHOOL HAS TO SHUT DOWN

  • SAY THE SCHOOL HAS TO SHUT DOWN FOR A COUP OLLE OF DAYS, WHAT AR

  • FOR A COUP OLLE OF DAYS, WHAT AR WE GOING TO DO ABOUT THAT?

  • WE GOING TO DO ABOUT THAT? AND PREPARE FOR THE DOMINO

  • AND PREPARE FOR THE DOMINO EFFECT.

  • EFFECT. IF YOU WORK OUTSIDE OF THE HOME,

  • IF YOU WORK OUTSIDE OF THE HOME, CAN YOU TELECOMMUTE?

  • CAN YOU TELECOMMUTE? CAN YOU DO TELECONFERENCING?

  • CAN YOU DO TELECONFERENCING? HAVE THAT CONVERSATION WITH YOUR

  • HAVE THAT CONVERSATION WITH YOUR DIRECTOR OF YOUR DEPARTMENT.

  • DIRECTOR OF YOUR DEPARTMENT. >> OKAY.

  • >> OKAY. MARIA?

  • MARIA? >> WERE GOING TO TALK ABOUT

  • >> WERE GOING TO TALK ABOUT MEDICAL.

  • MEDICAL. HOW SHOULD I HANDLE MY

  • HOW SHOULD I HANDLE MY PRESCRIPTIONS?

  • PRESCRIPTIONS? >> RIGHT.

  • >> RIGHT. PICKING UP ON WHAT VICKI SAID.

  • PICKING UP ON WHAT VICKI SAID. THEY NEED TO ANTICIPATE A SUDDEN

  • THEY NEED TO ANTICIPATE A SUDDEN 14-DAY QUARANTINE.

  • 14-DAY QUARANTINE. AT LEAST A TWO-WEEK SUPPLY OF

  • AT LEAST A TWO-WEEK SUPPLY OF YOUR MEDICINE.

  • YOUR MEDICINE. IF YOU CAN GO AHEAD AND CALL,

  • IF YOU CAN GO AHEAD AND CALL, GET A 30-DAY SUPPLY.

  • GET A 30-DAY SUPPLY. WE KNOW INSURANCE COMPANIES

  • WE KNOW INSURANCE COMPANIES DON’T NECESSARILY COVER 90-DAY

  • DON’T NECESSARILY COVER 90-DAY SUPPLIES.

  • SUPPLIES. BUT AT A MINIMUM, YOU WANT TO

  • BUT AT A MINIMUM, YOU WANT TO HAVE THE EXPECTATION.

  • HAVE THE EXPECTATION. IF I, FROM ONE DAY TO THE NEXT,

  • IF I, FROM ONE DAY TO THE NEXT, HAVE TO STAY HOME, DO I HAVE MY

  • HAVE TO STAY HOME, DO I HAVE MY MEDICINES FOR 14 DAYS.

  • MEDICINES FOR 14 DAYS. >> AND THAT INCLUDES ANIMALS?

  • >> AND THAT INCLUDES ANIMALS? >> ABSOLUTELY.

  • >> ABSOLUTELY. >> WHAT IF PEOPLE ARE FEELING

  • >> WHAT IF PEOPLE ARE FEELING UNDER THE WEATHER AND WANT TO

  • UNDER THE WEATHER AND WANT TO GET A TEST?

  • GET A TEST? IS THAT COVERED BY INSURANCE?

  • IS THAT COVERED BY INSURANCE? >> WE HAVE AVALUEILABILITY AND

  • >> WE HAVE AVALUEILABILITY AND COST.

  • COST. IT’S NOT A LIMITLESS CAPACITY OF

  • IT’S NOT A LIMITLESS CAPACITY OF TESTING RIGHT NOW.

  • TESTING RIGHT NOW. AT OUR INSTITUTION, IN NEW YORK,

  • AT OUR INSTITUTION, IN NEW YORK, WE HAVE THE STATE LAB, PUBLIC

  • WE HAVE THE STATE LAB, PUBLIC HEALTH LABS, AND THE CDC.

  • HEALTH LABS, AND THE CDC. OFFICES AND HOSPITALS DON’T

  • OFFICES AND HOSPITALS DON’T NECESSARILY HAVE IN-LAB

  • NECESSARILY HAVE IN-LAB DIAGNOSTICS UP AND RUNNING AT

  • DIAGNOSTICS UP AND RUNNING AT THE MOMENT.

  • THE MOMENT. IF YOU ARE CONCERNED IF YOU ARE

  • IF YOU ARE CONCERNED IF YOU ARE FEELING SICK, AND THAT GETS INTO

  • FEELING SICK, AND THAT GETS INTO NUMBER THREE, YOU HAVE TO THINK

  • NUMBER THREE, YOU HAVE TO THINK ABOUT THE IDEA OF, ARE YOU GOING

  • ABOUT THE IDEA OF, ARE YOU GOING TO STAY HOME?

  • TO STAY HOME? ARE YOU GOING TO GO TO THE

  • ARE YOU GOING TO GO TO THE DOCTOR’S OFFICE TO GET TESTED?

  • DOCTOR’S OFFICE TO GET TESTED? THERE’S NO SUCH THING AS IF

  • THERE’S NO SUCH THING AS IF YOURE MILDLY SYMPTOMATIC.

  • YOURE MILDLY SYMPTOMATIC. THERE’S NO RECOMMENDATION TO

  • THERE’S NO RECOMMENDATION TO PHYSICALLY GO TO YOUR DOCTOR’S

  • PHYSICALLY GO TO YOUR DOCTOR’S OFFICE OR THE E.D.

  • OFFICE OR THE E.D. WE DON’T WANT TO FLOOD THOSE

  • WE DON’T WANT TO FLOOD THOSE PLACES.

  • PLACES. WE WANT TO CALL AHEAD TO YOUR

  • WE WANT TO CALL AHEAD TO YOUR DOCTOR, USE VIRTUAL CARE, AND

  • DOCTOR, USE VIRTUAL CARE, AND THEY CAN TRIAGE YOU REMOTELY AND

  • THEY CAN TRIAGE YOU REMOTELY AND LET YOU KNOW -- GIVE GUIDANCE.

  • LET YOU KNOW -- GIVE GUIDANCE. >> PEOPLE SAY, MAYBE I HAVE THE

  • >> PEOPLE SAY, MAYBE I HAVE THE FLU.

  • FLU. MAYBE I HAVE THE CORONAVIRUS.

  • MAYBE I HAVE THE CORONAVIRUS. HOW DO YOU TELL THE DIFFERENCE?

  • HOW DO YOU TELL THE DIFFERENCE? >> IF YOU HAVE MILD RESPIRATORY

  • >> IF YOU HAVE MILD RESPIRATORY SYSTEM SYMPTOMS, YOU CAN CALL

  • SYSTEM SYMPTOMS, YOU CAN CALL YOUR DOCTOR AND GET BETTER.

  • YOUR DOCTOR AND GET BETTER. THE FEVER, IF YOU GO OUT TO A

  • THE FEVER, IF YOU GO OUT TO A MEDICAL FACILITY, YOU WILL GET

  • MEDICAL FACILITY, YOU WILL GET MASKED RIGHT AWAY.

  • MASKED RIGHT AWAY. CALL AHEAD TO THE EMERGENCY ROOM

  • CALL AHEAD TO THE EMERGENCY ROOM KNOWS YOURE COMING.

  • KNOWS YOURE COMING. >> VERGEIRTUAL CARE.

  • >> VERGEIRTUAL CARE. OVER TO YOU, CRAIG?

  • OVER TO YOU, CRAIG? >> LET’S GO TO TOM COSTELLO.

  • >> LET’S GO TO TOM COSTELLO. HE COVERS AVIATION AND HAS

  • HE COVERS AVIATION AND HAS BECOME A CORONAVIRUS EXPERT IN

  • BECOME A CORONAVIRUS EXPERT IN THE LAST FEW DAYS.

  • THE LAST FEW DAYS. LET’S TALK ABOUT TRAVEL, TOM.

  • LET’S TALK ABOUT TRAVEL, TOM. YOU HAVE TO CANCEL A TRIP.

  • YOU HAVE TO CANCEL A TRIP. WHAT’S THE BEST WAY TO DO THAT?

  • WHAT’S THE BEST WAY TO DO THAT? >> Reporter: THE GOOD NEWS IS,

  • >> Reporter: THE GOOD NEWS IS, ALL OF THE AIRLINES ARE WAIVING

  • ALL OF THE AIRLINES ARE WAIVING CHANGE FEES.

  • CHANGE FEES. JETBLUE, AMERICAN, AND ALASKA,

  • JETBLUE, AMERICAN, AND ALASKA, ONE MORE HERE.

  • ONE MORE HERE. AMERICAN.

  • AMERICAN. I THINK I SAID AMERICAN.

  • I THINK I SAID AMERICAN. AMERICAN, JETBLUE AND ALASKA.

  • AMERICAN, JETBLUE AND ALASKA. THEYRE WAIVING CHANGE FEES.

  • THEYRE WAIVING CHANGE FEES. I THINK UNITED IS, TOO.

  • I THINK UNITED IS, TOO. IF YOURE TRAVELING, TRAVELING

  • IF YOURE TRAVELING, TRAVELING THROUGH THE END OF MARCH, YOU

  • THROUGH THE END OF MARCH, YOU SHOULD HAVE YOUR CHANGE FEES

  • SHOULD HAVE YOUR CHANGE FEES REALLY FOR FREE.

  • REALLY FOR FREE. YOU SHOULD HAVE THE ABILITY TO

  • YOU SHOULD HAVE THE ABILITY TO CHANGE THE TICKET FOR FREE.

  • CHANGE THE TICKET FOR FREE. BEYOND MARCH, WE HAVE TO SEE

  • BEYOND MARCH, WE HAVE TO SEE WHAT HAPPENS DOWN THE ROAD.

  • WHAT HAPPENS DOWN THE ROAD. IF YOURE NOT COMFORTABLE