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  • - Has this ever happened to you?

  • What about this?

  • That could be because your iPhone battery is old.

  • Luckily, you can swap it out for a new one for just $29,

  • and that will solve most of your problems,

  • but Apple doesn't always make it easy.

  • Apple and other smartphone makers use a technology called

  • lithium ion for their batteries.

  • It's the best kind of battery for mobile devices,

  • but it gets a little worse over time.

  • After two years or so, your iPhone battery can only hold

  • about 80% of its original charge.

  • Apple decided to manage this problem by intentionally

  • slowing down older iPhones so they would draw less power

  • and avoid random shutdowns, but there was one problem:

  • Apple never told anyone it was doing this.

  • So while users noticed better battery life,

  • they also noticed worse performance.

  • This has been a longstanding conspiracy theory

  • about iPhones.

  • Apple intentionally slows it down to encourage you

  • to buy a new one.

  • And it turns out, that conspiracy theory was mostly true.

  • A site called Geekbench noticed that some older iPhone

  • models were running slower than they should be.

  • Apple finally admitted to what it was doing and apologized.

  • It also changed its battery replacement program,

  • dropping the price from $79 to just $29.

  • But it's not that simple.

  • Since Apple announced its new battery replacement program,

  • customers have complained that they've gone to get their

  • batteries tested, and Apple tells them everything is fine.

  • My colleague Jen was having issues with her iPhone 6

  • battery life, so we made an appointment at an Apple Store

  • here in New York City.

  • So why was she having bad battery life?

  • In Jen's case, Apple said it was likely due to the fact

  • that she was using up most of the storage on her iPhone.

  • After that visit, Apple added a new feature to iOS

  • that lets user check the health of their batteries

  • on their own phones.

  • We tried it and got a slightly better reading.

  • When we went back to the Apple store, they said some apps

  • were running in the background,

  • causing the battery to drain faster.

  • They suggested deleting those apps and redownloading them.

  • This is another problem.

  • Apple's battery tests may say everything is fine,

  • but that doesn't show up in what the user is experiencing.

  • Between those two visits, the Apple Geniuses

  • couldn't pinpoint the exact cause.

  • The good news: Apple told Jen she could still get

  • her battery replaced for just $29.

  • The bad news: she'd have to wait several weeks

  • for that battery replacement to come in.

  • It's in Apple's best interest to make sure customers

  • are upgrading to new, $700 iPhones instead of extending

  • the life of their current devices with a new $29 battery.

  • About 2/3 of Apple's revenue comes from iPhone sales,

  • and Wall Street judges the company on how many

  • iPhones it sells each quarter.

  • On top of this, Apple's been giving customers fewer reasons

  • to upgrade the iPhone each year.

  • New iPhone models have looked the same pretty much since

  • 2014, and the iPhone 8 doesn't have a lot in there

  • to convince people to upgrade from the iPhone 7,

  • and the iPhone X's $1,000 price tag has turned

  • a lot of people off from upgrading.

  • Even though this process sounds annoying,

  • it's actually better than a lot of Apple's competitors.

  • Samsung, HTC, Motorola, and several other companies

  • have said they don't intentionally slow down their devices

  • to preserve battery life, but they also

  • don't make it easy to replace it.

  • It's not like there's a Samsung store you can walk into

  • and get your battery replaced.

  • You have to mail it in.

  • I used to tell people to upgrade their iPhone

  • every two years or so, but with this battery replacement

  • program, you can extend the life by another two years.

  • My advice: if you're having bad battery life and

  • performance, go into the Apple store, pay that $29,

  • get a new battery, and you'll feel like you have

  • a brand new iPhone.

  • (calm music)

- Has this ever happened to you?

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Why It's So Hard To Replace Your iPhone Battery

  • 74 3
    Samuel posted on 2018/04/16
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