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  • FEMALE SPEAKER: Hello.

  • I am delighted to have Laura Heck here with us today.

  • Laura is a licensed marriage and family

  • therapist in private practice.

  • She recently served in a leadership role at the Gottman

  • Institute as the Director of Professional Development.

  • Together with the Gottman Institute clinical director,

  • Laura co-developed the Gottman Seven Principles Program

  • and is also the author of the "Seven Principles Companion

  • Workbook," a tool for couples to use in conjunction

  • with the "Seven Principles for Making Marriage Work"

  • book by Dr. John Gottman.

  • Laura is a master trainer for the program which

  • has trained thousands of people to offer the Seven Principles

  • Program in their communities across six continents.

  • Laura resides in Salt Lake City with her beloved

  • and very patient husband.

  • And they have a one-year-old son.

  • Welcome, Laura.

  • LAURA HECK: Thank you.

  • So what Alison didn't say is that I'm also

  • the godmother to her child.

  • So we know each other very well.

  • She is my BFF.

  • So I'm here.

  • I've given, sort of, about an hour.

  • And what I'd really like to do is just share with you

  • the CliffNotes version of the "Seven Principles

  • for Making Marriage Work."

  • I'm just curious, by kind of a show of hands or a nod

  • or a wink, how many of you have either

  • heard of Dr. John Gottman or are familiar with the "Seven

  • Principles" book?

  • OK.

  • How many of you have actually seen him live,

  • seen him present live?

  • OK.

  • I am not going to be as charismatic or funny

  • or brilliant as John Gottman, but I will certainly

  • try to give you as much information in as short

  • a period of time as possible.

  • So as Alison had mentioned, the reason

  • why I'm here and speaking on the Seven Principles

  • is that I have had the pleasure of co-developing the Seven

  • Principles Program, which is really a training

  • program for training professionals

  • all around the world to work with couples using this

  • as their main criteria, their main curriculum.

  • And so I know the Seven Principles inside and out.

  • And I just taught the class yesterday

  • here in Seattle, Washington.

  • And I think the next place I go is Chicago.

  • And then it just kind of continues on from there.

  • As far as questions, I think maybe

  • what would be helpful is if you have a question about something

  • that we're covering, if I notice, just as far as time

  • goes, that I have some time to take some questions,

  • I'll ask for you to come up to the mic.

  • And I might be able to take a few.

  • And if I don't get to it, hold on to your questions.

  • Hopefully you can remember it.

  • And then I'm hoping that we can cover all of them.

  • OK?

  • OK.

  • So this book has actually been in print since 1999.

  • And it just recently rolled over the $1 million mark.

  • Not million dollars, but 1 million copies sold.

  • And there was a rewrite that was done on this just one year ago.

  • And it has been translated into 20 different languages.

  • The reason why this book is so important

  • is that Dr. Gottman has been studying couples for 40 years.

  • He's studied over 3,000 couples.

  • And over those 40 years, he has been

  • able to distill down as much information

  • as possible into seven principles which I'm hoping

  • I'm able to get through all seven for you

  • so that you can go home in whatever relationship you have,

  • and you can begin to apply some of these principles

  • for making relationships work.

  • The nice part about Dr. Gottman's principles

  • is that it's not just about intimate relationships,

  • although those are the ones that he was studying.

  • You can directly apply a lot of these principles

  • to coworker relationships, to the relationships

  • with your children, to the relationships

  • with your parents.

  • Any relationship that you have.

  • Because it's really about how to communicate in a way

  • that is truly hearing your partner.

  • It's about being able to work through problem-solving

  • and how to have a meaningful connection with another person.

  • OK.

  • So what I'd like to start out by doing

  • is to just give you a brief synopsis

  • as far as Dr. Gottman's research and how

  • he came to come about all of this information.

  • So Dr. Gottman originally started out

  • as a mathematics major at MIT.

  • And he was actually young when he started.

  • But he had a roommate.

  • And this roommate was studying psychology.

  • And I don't know how many of you enjoy psychology,

  • but John was looking at his math books

  • and had decided that whatever his roommate was studying

  • was more fun than what he was studying, which I don't blame.

  • So he promptly finished up his mathematics degree

  • and then went in to become a psychologist.

  • So not only does he have this firm foundation in numbers,

  • he became a researcher, but he also

  • has this firm foundation in psychology.

  • So we have this amazing combination in this math wizard

  • that was interested in relationships

  • but could also study really, really well

  • and definitively defining what it is that relationships,

  • makes them work.

  • So Dr. Gottman went from MIT, and then he went over

  • to the University of Indiana.

  • And he started working with his best friend, Bob Levinson.

  • So Dr. Gottman says at the time that his relationships were not

  • going so hot at the time.

  • And Bob Levinson and him were interested in

  • good relationships with women.

  • But at the time, Bob said, we can either

  • research good relationships or we can have them.

  • And right now, we're researchers.

  • So the two of them set out to discover in,

  • I think he would say somewhat of a selfish way, what is it that

  • makes good relationships work.

  • And they wanted to study relationships

  • in a way that had never been done before.

  • It's very difficult to predict behavior in one person.

  • But Dr. Gottman wanted to predict behavior

  • with two people.

  • So they would bring couples in to a laboratory setting

  • and within eight hours of the couple being apart,

  • he would have the two of them sit side by side.

  • And they would hook them up to monitors

  • that would study how fast their hearts were

  • beating at the time.

  • They would see how much they were sweating by testing

  • the palms of their hands.

  • They had monitors underneath the chairs that would measure

  • how much they would fidget.

  • They were called jiggle-ometers.

  • And then he would just ask for these couples,

  • I simply want for you to just catch up.

  • Tell me about your day.

  • What have you been doing?

  • So couples would turn to one another

  • and they would start talking about sort

  • of the mundane things about their day.

  • Meanwhile, researchers were coding

  • their facial expressions.

  • They had cameras that were recording them.

  • And back in the day, in the '70s,

  • how large was the computer back in the '70s, right?

  • Size of a refrigerator.

  • All that computer was intended to do

  • was to take the physiological data that

  • was going on with these couples and timecode it.

  • And then he would ask for couples to switch over.

  • I want you to just choose a topic.

  • Something that the two of you haven't

  • been able to agree upon.

  • And I just want you to try to solve the problem.

  • Have this conflict conversation while we are watching you.

  • So couples start to pick a problem.

  • Maybe they're talking about the mother-in-law,

  • maybe they're talking about laundry.

  • What are things that get underneath your skin?

  • And they recorded the data.

  • So they had these two snippets of time.

  • Happy conversation, not so happy conversation.

  • Then they sent the couples away.

  • All they were looking for were patterns.

  • They really didn't have a hypothesis

  • at the time of what they were looking for,

  • but they were looking for patterns a lot

  • like early day astronomers that were looking at the stars.

  • Simply looking for something to stick out to them.

  • That was about 35 years ago.

  • 25 years ago, he goes from the University of Indiana,

  • now he's at the University of Washington.

  • And he opens up what he calls the Love Lab.

  • The BBC had sort of called it the Love Lab.

  • But what he wanted to do was he wanted

  • to see if couples were in a natural environment for 24

  • hours, what would I see.

  • What would stick out?

  • What patterns would arise?

  • So he made this one bedroom studio apartment as comfortable

  • as possible on the University of Washington's campus.

  • It overlooked the Montlake Cut, so you could

  • see the boats floating by.

  • It was a beautiful setting.

  • And he would say from Sunday at 8 o'clock in the morning

  • until Monday morning at 8 o'clock in the morning,

  • I want you to just come and hang out.

  • We will not prompt you.

  • We're not going to give you anything to do.

  • We just simply want to watch and observe you.

  • But we want this to be, like, really comfortable for you.

  • We want you to feel as if you're in a bed and breakfast.

  • We want this to be as natural as possible.

  • So couples would bring their creature comforts.

  • They would bring groceries, they would bring newspapers,

  • they would bring puzzles and games.

  • Anything they could do for 24 hours.

  • So in this bed and breakfast-like setting,

  • couples would hang out.

  • Again, they're wearing the monitor

  • so that they could see how fast their heart was beating.

  • Any time that they urinated, they would take urine samples.

  • They had a one-way mirror where researchers

  • would be back behind coding their facial expressions.

  • And when everything was said and done,

  • they would go right next door, and they

  • would have their blood drawn.

  • But Dr. Gottman assures us that it was very relaxing

  • for couples and it was a lot like a bed and breakfast.

  • So then he would send these couples home.

  • But it was a longitudinal study.

  • So meanwhile, he's collecting all of this data,

  • and he's starting to look for patterns.

  • The only way that you can look for patterns

  • is if you have this longitudinal data.

  • Where do these couples end up?

  • What do we know about these couples?

  • So he had 147 newlywed couples.

  • And then he checked back in with those newlywed couples.

  • Of those newlywed couples, 17 of them ended up divorcing.

  • What were the patterns?

  • How do we know what is distinct and different about the 130

  • couples that stayed together and what

  • is distinct and different about the 17 couples that

  • ended up divorcing?

  • So remember when I said that he was very interested in being

  • able to predict behavior.

  • So it's hard to predict behavior for two people.

  • Even more difficult than one person.

  • He was able to predict 15 out of 17 of those couples.

  • So he said those, those, those, those, those, those, those.

  • And when he checked back in with the couples, 15 out of 17.

  • So with 90% and above accuracy, that those couples

  • would end up divorcing.

  • And he repeated this study seven times

  • and still was able to predict with 90% accuracy.

  • So we know with pretty good certainty

  • what those behaviors are.

  • Are you interested in knowing what it is

  • that those couples were doing?

  • Either the ones that weren't doing so hot and the ones that

  • were doing well?

  • OK.

  • So that is the foundation of this book.

  • And John jokes that he's really just a researcher,

  • he wasn't very interested in helping couples.

  • He was making a fine living at watching these couples'

  • relationships deteriorate.

  • It wasn't without the bleeding heart

  • of his beautiful, wonderful wife, Dr. Julie Schwartz

  • Gottman, that really got him interested in taking this data

  • and turning it into something that real couples

  • could hold onto.

  • So that is how the "Seven Principles" book came to be,

  • is they started working with couples

  • and applying the concepts that he had learned.

  • And says, don't do this, but do this.

  • And that's how the "Seven Principles" book came to be.

  • So without further ado, I'm really not good at slideshows.

  • This is really just because my husband

  • told me to do a slideshow.

  • I listen.

  • I listen.

  • I took his, took his advice.

  • So what is it that we learned about these couples?

  • Well, Dr. Gottman was able to notice

  • that the couples who'd ended up divorcing, there

  • were four patterns that were specifically and incredibly

  • destructive to relationships.

  • So if you'll take a look up here,

  • you notice that criticism is the first one.

  • Criticism is incredibly common in relationships.

  • It's incredibly common.

  • I'm sure you're probably thinking, oh yeah,

  • I know what criticism feels like.

  • I definitely have somebody that criticizes me.

  • It's my mom, it's my wife, I criticize my partner,

  • whatever it might be.

  • But criticism comes up in relationships all the time.

  • It looks like when you have a complaint about something,

  • whatever it might be, the thing that I complain most about

  • are the clothes that are left next to the bed.

  • So my husband has this habit of undressing before bed,

  • and then there's this pile.

  • And at the end of the week, the pile is as tall as the bed.

  • Do you know what I'm talking about?

  • So I could either criticize my partner

  • and I could say something like, you're such a slob,

  • you treat this home like a frat house.

  • Or I could be gentle.

  • So the antidotes are in the blue.

  • And I could complain rather than criticize.

  • Criticism looks like a globalizing criticism

  • of your partner's deficiencies.

  • So you may say to your partner, you're a slob.

  • That's criticism.

  • But if you really want to do what the masters are doing,

  • you would complain without blaming.

  • You would say, you know, I'm not so hot on all of these clothes

  • next to the bed.

  • I would really appreciate it if you were to take the clothes

  • and put them in the hamper.

  • So that's what the masters are doing.

  • I'm not telling you not to complain in your relationship,

  • I'm just asking that you don't criticize.

  • OK?

  • Second one is defensiveness.

  • So criticism and defensiveness go hand in hand.

  • Defensiveness is warding off a perceived attack.

  • So if your partner is a master criticizer,

  • you are going to become a master defender.

  • And criticism can look like, well, I don't do that,

  • but did you see this over here?

  • And you're sort of, like, counterattacking.

  • Defensiveness can also look like whining.

  • Oh, why do you always pick on me?

  • So the masters, instead of defending themselves,

  • they're noticing what it is that their partner is criticizing

  • or complaining about.

  • And instead, they're taking a small piece of that

  • and taking responsibility.

  • So my husband, if I'm going to criticize him and say,

  • you're such a slob, he might say,

  • yeah, you know what, those clothes have been there

  • for a week and I haven't picked them up.

  • He's taking some small responsibility of it.

  • You do not have to take the blame.

  • But if you can find a piece of that

  • to take responsibility for, it easily diffuses the situation.

  • Contempt.

  • Contempt is what Dr. Gottman refers to as sulfuric acid

  • on the relationship.

  • It is the most potent of all four of the Horsemen.

  • Contempt is something that comes later on in the relationship.

  • We see it happening much later as well as stonewalling.

  • But contempt is when you believe, you truly believe,

  • that you are better than your partner.

  • It looks like this.

  • I'm smarter, I'm cleaner, I'm wiser,

  • I'm better looking than my partner.

  • And it comes across in statements that

  • are really, really hurtful.

  • In fact, Dr. Gottman found that if I'm

  • contemptuous to my partner, in the next four years,

  • he is more likely to have communicable diseases.

  • It takes an effect on your immune system.

  • It actually starts to work and chip away at the immune system.

  • So if you want to hurt your partner,

  • if you want them to be out sick a lot,

  • then just be contemptuous.

  • What are the masters doing rather than being contemptuous?

  • The masters are scanning their environment

  • for what it is that their partner is doing right.

  • If you find that you are starting

  • to slip into contempt, if you find that you are starting

  • to think of your partner in contemptuous ways,

  • you can change your brain by starting

  • to recognize what is it that I truly love and appreciate

  • about my partner.

  • My partner may not be the smartest,

  • but my partner is an incredibly hard worker.

  • My partner may not be the sexiest,

  • but my partner is an incredible father.

  • So you can start to train your brain

  • to be looking at your partner in fond ways

  • and thinking of what are the things

  • that I really appreciate about them.

  • Stonewalling.

  • This is an interesting one.

  • So Dr. Gottman found that something was happening.

  • So let's go back to the Love Lab.

  • He's looking at husband and wife.

  • And he notices husband is starting to escalate,

  • he's heart rate's starting to go up.

  • And then all of a sudden, he disengages

  • from the conversation.

  • His eyes are cast to the floor, and he's no longer paying

  • attention to his partner.

  • Then he went back and he asked these guys,

  • he said, hey, what's going on.

  • What are you doing?

  • I noticed that in this part of the conversation,

  • your heart rate started to go up.

  • What was going on?

  • He found that people were starting

  • to psychologically soothe.

  • And in order to psychologically soothe

  • when they were starting to feel flooded

  • in these contemptuous conversations, these really

  • tough conversations, they would completely disengage.

  • They're physically still present,

  • but they're emotionally disengaged

  • and they are cognitively disengaging

  • from the conversation.

  • 80% of the time it's happening with men.

  • Doesn't mean that women don't stonewall,

  • it just simply means that it's more common for men.

  • So what is it that the masters are

  • doing instead of disengaging from that conversation?

  • They're doing psychological self-soothing.

  • This would mean that they might indicate, hey,

  • you know what, I can't have this conversation right now.

  • I need to take a break.

  • Or they start to breathe.

  • Whatever it might be, they're taking a break

  • and they're not allowing themselves

  • to disengage from the conversation

  • because that will only escalate the partner further.

  • OK.

  • Before I go on, I just want to ask,

  • does anybody have questions about the Four Horsemen?

  • These are the four behaviors that have come up.

  • Yes?

  • AUDIENCE: I'm confused in that you describe stonewalling

  • as disengaging as psychological self-soothing,

  • but then what you should do is also disengage

  • in psychological self-soothing?

  • LAURA HECK: Right.

  • Exactly.

  • So, mic?

  • Oh, repeat the question, OK.

  • So she's confused about the psychological self-soothing.

  • So what's happening is that there's

  • this feeling of feeling emotionally flooded

  • that comes up when you are in an argument

  • or you're having a conflict conversation.

  • And so as you start to feel emotionally flooded,

  • we know that that's happening physiologically

  • because the heart is starting to beat faster.

  • When it reaches up and over 100 beats per minute,

  • and for people who are incredibly fit, like Alison,

  • it may be more like 95, right?

  • So once it reaches up and over 100 beats per minute,

  • your body is starting to release chemicals

  • that tell you fight or flight.

  • And in order to do that, people shut down and they curl down

  • and they become disengaged from the conversation.

  • What the masters are doing instead,

  • when they start to feel the flooding come up,

  • is they're taking a break and they're

  • stopping that conversation.

  • Because what stonewalling looks like is this.

  • And what a partner sees is you don't

  • care enough to have a conversation with me right now.

  • They escalate.

  • So the conversation continues to go round and round.

  • The more I raise my voice, the more you shut down.

  • If you're not paying attention to me,

  • now I'm going to really start to throw some fireballs at you.

  • Verbal fireballs.

  • Any other questions?

  • Yeah.

  • AUDIENCE: The reflex is physiological.

  • LAURA HECK: Physiological self-soothing,

  • to start to take a break.

  • So what we teach couples is if you feel like you're starting

  • to feel flooded, emotionally flooded,

  • then let's take a 20 minute break.

  • We'll take about 20 minutes for women, about 25 minutes

  • for men.

  • Go for a walk.

  • Maybe clean.

  • That would be what I would do.

  • Take a bath, pet the dog, whatever it might be.

  • And then you start to decrease.

  • OK.

  • So now I want to start talking about, we've

  • talked about the four destructive patterns

  • that Dr. Gottman discovered.

  • What is it that the disasters of relationships are doing?

  • What will cause, if left unattended to,

  • what will cause divorce?

  • What will cause relationship demise?

  • I do want to say that you probably,

  • if you were like a med student and you're going through all

  • of the diseases and you're starting to recognize symptoms

  • of these diseases in yourself, it's

  • a lot like the Four Horsemen.

  • You can still have a healthy relationship

  • with the Four Horsemen.

  • But you also have to look at some of the ways in which you

  • can change and transform those.

  • So if those are what are the difficulties that couples

  • are having, what are the things that Dr. Gottman found

  • will increase and make your relationship better?

  • So we'll go through the principles.

  • So principle number one has to do with having

  • a strong marital foundation.

  • It's called the friendship.

  • I know it sounds kind of funny that if you're

  • married to this person, of course

  • you're going to be friends.

  • But imagine being with somebody for 40 years.

  • I know with my own personal life, sometimes I would ask,

  • are my grandparents even friends.

  • Doesn't even seem like they like each other anymore.

  • So Dr. Gottman found that in order

  • to have a strong relationship, it

  • has to be a foundation of friendship.

  • In order to increase your friendship,

  • you have to know your partner's inner world in and out.

  • You have to know everything about them.

  • When you start a relationship, when

  • you start to fall in love with someone,

  • you're trying to decide, is this my forever.

  • So you might ask questions like, well, what is

  • your grandmother's maiden name?

  • And what kind of is your favorite animal?

  • What's your favorite color, and what's your favorite holiday?

  • What do you want to be when you grow up?

  • You ask all of these questions to get to know them.

  • And soon enough you decide, OK, I'm

  • going to settle in with you.

  • You are my forever.

  • But then 25 years goes by.

  • This person has changed, but you haven't asked those questions.

  • You have no idea who this person is any longer.

  • Love Maps is this metaphorical idea

  • that you have a map of your partner's internal world.

  • The goal is to make this map as detailed and up to date

  • as possible.

  • How do you do that?

  • So I'm going to be giving tips.

  • You can start to use this every day in your life.

  • You ask your partner open-ended questions.

  • These are not questions that they

  • can answer with a simple yes or no or one word answer.

  • You're asking your partner questions

  • that really starts to chip away at who this person is.

  • Maybe you ask them about their hopes and dreams.

  • What do you want to do in the next five years?

  • What is one thing that you have, a goal that you have yet

  • to realize?

  • Or how do you feel about this Republican Party right now?

  • I mean, what do you think?

  • Or it might be a question like, you really,

  • really wanted to be a mother, and we haven't had children.

  • How do you feel about not having children right now?

  • These are open-ended questions.

  • So for those of you who have an iPhone,

  • you can actually download an app.

  • It's $1.99 and if you shake it, it gives you

  • a new open-ended question.

  • So no matter where you are, you will always

  • have an open-ended question.

  • You don't have to come up with them yourself.

  • OK, so we're still talking about that foundation of friendship.

  • Number two is nurturing the fondness and admiration.

  • Simply put, is that you are choosing on a daily basis

  • to scan your environment for the positives of what your partner

  • is doing versus the negatives.

  • OK?

  • So we're going back to the bed.

  • I wake up in the morning, I look over at my husband,

  • he has drool coming out of his mouth.

  • He has, like, retainer in so that he's not

  • chewing on his tongue or doing whatever

  • people do with retainers in.

  • I look, I see, I notice that the clothes are on the floor.

  • I have to step over the clothes.

  • So instantly I'm starting to think and create

  • this world in which my husband has

  • done all of these wrong things.

  • Or I can wake up in the morning and I can look over

  • at my husband and I think, well, he sure looks sexy over there.

  • He's been working out, I see some biceps coming in.

  • And maybe I look a little bit more

  • and I notice that he's curled around our one-year-old

  • that he pulled into bed in the middle of the night,

  • and I didn't even notice.

  • Like wow, what a great dad.

  • Thank you, I enjoyed eight hours of uninterrupted sleep.

  • So I step over that pile of clothes.

  • I don't even notice them this time

  • because I'm scanning my environment for the positives.

  • What is it that my husband is doing right

  • versus what he's doing wrong?

  • You can use this with your children as well.

  • If you are waiting to correct your child

  • for every wrong thing that they do,

  • do you really think that they're going to be looking for you

  • when they achieve something wonderful and great?

  • Or are you going to wait to applaud your child when

  • they're doing something right and really

  • make that a big point?

  • That is awesome.

  • Thank you so much for putting that back, that is fantastic.

  • Also, with your relationships with,

  • maybe the people that you're managing.

  • If you are rewarding people and scanning for the things

  • that they're doing right, they're

  • more able to do those things correctly.

  • So fondness and admiration is really

  • about thinking about your partner on a daily basis,

  • about the things that they are doing correctly

  • and that you really love about them.

  • It's about training your brain.

  • One thing that you can do is make it

  • a habit every single day.

  • And if you can't remember, do this.

  • Set an alarm on your phone to send a text to your partner.

  • And I want you every single day to say thank you so much for,

  • I really appreciated it when you did this, you're so sexy,

  • I saw you walk out the door today

  • and that skirt looked amazing on you, whatever it might be.

  • But even though you have an alarm

  • on your phone and your partner is

  • like, why does this always come in at 2 o'clock

  • in the afternoon.

  • It doesn't matter because they're

  • going to appreciate that you're sending it at all.

  • So if you're going to do that, do that now.

  • Little pro tip.

  • So we're still talking about friendship

  • and nurturing this friendship foundation.

  • The third principle is turning toward.

  • The motto is small things often.

  • With everything that Dr. Gottman does,

  • it is a motto of small things often.

  • You can change the trajectory of your relationship

  • simply by doing small things every day consistently.

  • You do not, I will tell you this, Valentine's Day gentleman

  • and ladies, you do not have to buy

  • that $5,000 ring or that $50,000 car

  • or take them on that $10,000 vacation.

  • That means nothing.

  • But if you're sending those appreciations every single day

  • at 2 o'clock for 365 days?

  • Boom.

  • Free.

  • So we're looking for ways to turn toward our partner.

  • So here's the deal.

  • Our partners, on a daily basis, are turning towards us.

  • And the key is being able to recognize when they're

  • turning toward because what turning toward really

  • is, is it's a small, subtle way of saying I have a want,

  • a need, a desire, are you there for me.

  • So here's what turning toward looks like.

  • Maybe I'm standing at the sink doing dishes

  • and I notice that it's starting to snow, which it did

  • in Salt Lake City yesterday.

  • It's 80 degrees here, Salt Lake City, it's snowing.

  • And I say, are you kidding me?

  • Is that snow?

  • And my husband's in the other room.

  • How is he going to turn towards me?

  • He's going to go, yup.

  • That's it.

  • That's all you have to do.

  • Because why am I talking out loud?

  • You're going to say you're just talking to yourself.

  • Your partner's not talking to themselves,

  • they're talking to you.

  • They want you to respond.

  • And you don't have to make it a grand response.

  • All you have to do is go uh-huh.

  • Just recognizing that they're speaking to you.

  • Bids can be overt and they can be covert,

  • so that would be a bit of a covert bid, right?

  • Overt bid would be that you sit next to your partner

  • on the couch and you pull him over

  • and you put your arm around him and you

  • go-- that right there is a bid.

  • Now how does the person respond?

  • You have three choices to respond to a bid.

  • You can turn toward them, which would be like saying uh-huh.

  • Or you go, oh yeah?

  • Let's go upstairs.

  • Or you can turn away from your partner,

  • which would mean missing their bid or ignoring their bid.

  • How do we ignore bids?

  • I'll tell you.

  • Digital distraction.

  • That's the number one way right now

  • that people are ignoring bids.

  • Whether you recognize it or not, if you are face

  • down on a computer or a game, or your phone,

  • you're going to miss bids from your partner.

  • So you can also turn against your partner.

  • If my husband's rushing out the door

  • and as he's rushing out the door I say, oh, before you go,

  • I'm going to go grocery shopping,

  • is there anything special that you'd like for dinner tonight?

  • That's really sweet of me to ask, right?

  • He's going to turn against me.

  • Here's what he says.

  • You know that Monday nights I go out with the guys after work.

  • Why do you always manipulate me into staying in

  • on these nights?

  • That's turning against.

  • OK?

  • So you always have three options.

  • The nice part is that with turning toward,

  • all you have to do is just recognize when your partner is

  • making bids and remember that you

  • can turn toward them in very small ways every single day.

  • If you imagine that your relationship is

  • a lot like an emotional bank account, every time you

  • turn toward your partner, you're putting a deposit in.

  • This is important because when something

  • external to the relationship really causes

  • some pain, when something happens,

  • when you have a fight, when the car breaks down,

  • when one of the kids is being obnoxious, and the two of you

  • are super stressed out, you have enough

  • of those emotional deposits in that bank account to buffer.

  • So that when you take a withdrawal out,

  • you're not overdrawn.

  • Does that makes sense?

  • OK.

  • So here's the interesting part.

  • Remember that newlywed study that was in the apartment lab?

  • And that all those newlyweds, of those 17 newlyweds that

  • ended up divorcing, they went back and they said,

  • what do we know about turning toward.

  • And they counted.

  • They figured out that 86% of the time, the couples that

  • are still together, they were turning

  • toward each other's bids.

  • But those that divorced missed them.

  • They were only turning toward 33% of the time.

  • You can see how important it is to recognize those bids

  • in your relationship, the times when your partner is

  • trying to reach out to you.

  • Has a want, a need, a desire, and how important

  • it is that you're recognizing it and you're

  • choosing to turn toward rather than away or against them.

  • So before I move on, does anybody

  • have questions about maybe the first three principles?

  • So we have the Love Map principle,

  • we have fondness and admiration, and we have the turning toward.

  • Yeah.

  • AUDIENCE: So I didn't get the two positives.

  • So if somebody makes a bid, you can

  • decline no, you can say yes, and what's the third one?

  • I didn't get the difference here.

  • LAURA HECK: So the difference is that you

  • can turn toward your partner, which is basically

  • any response that's positive toward your partner's bid.

  • You can turn away from them, which looks

  • a lot like ignoring a bid.

  • And you can turn against him, which would mean

  • kind of lashing back at them.

  • Any other questions?

  • Yeah.

  • AUDIENCE: So in your example of your husband

  • kind of going against, what would

  • be a better response for him knowing that,

  • if he still wants to hang out with his buddies or whatever.

  • LAURA HECK: That's a great question.

  • So what would be a better response?

  • If my husband was rushing out the door

  • and I said, honey, what would you like for dinner tonight,

  • I'm going to go to the store.

  • And rather than being rude and lashing back,

  • he could turn around and he could say, oh, well,

  • that is so nice of you to offer, but actually Monday nights

  • is the night that I'm going out with the guys

  • so I won't be home tonight.

  • So it doesn't mean that he has to change or say yes, dear,

  • or do what I want, but responding back to me

  • with, if I could sum it up, respect and honor.

  • By responding back with respect and honor,

  • then he could still turn toward me.

  • OK.

  • I'm going to move on to the next question.

  • Anybody else have a question?

  • All right.

  • So principle number four.

  • This is moving away from the friendship foundation.

  • We've covered the friendship foundation

  • and now we're starting to get into what Dr. Gottman noticed

  • with couples, which is letting your partner influence you.

  • He noticed that there was a vast majority of couples

  • where most of the time they allow their partner

  • to influence them.

  • I have taken this to heart.

  • When it came time to buy a vehicle, how many of you

  • have had like a struggle buying vehicles in your relationship?

  • Because one of you wants, like, the smart car or whatever

  • it might be, and you want like the big Yukon,

  • and you have to find something in between that fits both.

  • So this has been an exercise in my own relationship of letting

  • my partner influence me.

  • And really what it comes down to is when your partner says,

  • I want this, your first response is OK, yes,

  • let's make this happen.

  • If your partner says, I have a dream

  • to go back to school, that your first thought is whatever

  • you want, let's make it happen, and let's find excuses

  • why it won't work later.

  • But oftentimes what happens instead

  • is that you become a roadblock.

  • Whatever it might be.

  • Have you ever noticed that sometimes there's couples that

  • there might be that one person that it's like no matter what I

  • want, if I want to buy this orange juice for $3.50

  • at the grocery store.

  • You don't want that, you want to buy

  • the orange juice that's $2.99.

  • That that extra $0.51 is going to be an argument right now.

  • So letting your partner influence you,

  • being able to negotiate.

  • Being able to say, why is this so important, tell me more.

  • Rather than immediately saying no.

  • That's a big deal.

  • So you can see there's a statistic up here.

  • 81% divorce rate when men are not willing to share power.

  • Eventually what ended up happening

  • is that Dr. Gottman found that when

  • men were saying no, when they weren't even

  • willing to entertain negotiation with their partner,

  • when it was a power struggle, 81% of those times

  • they ended up divorcing.

  • It's powerful.

  • Being able to say why is this important to you,

  • let's just have a conversation.

  • It's not yes, dear.

  • I have to say that part.

  • It's not yes, husband.

  • It's why is this important.

  • If it's important to you, let's at least

  • entertain the idea and let's talk.

  • Any questions?

  • Yeah.

  • AUDIENCE: Which year was the study made?

  • Because like I read pretty much the reverse statistics.

  • LAURA HECK: The reverse statistics?

  • AUDIENCE: Yeah.

  • LAURA HECK: So what would the reverse statistic be?

  • AUDIENCE: No, I mean, I read about the Gen X, for instance.

  • About the men vs women and the way in the US in particular.

  • Because of the high divorce rate and the kids staying

  • with their moms, what happens is the Gen Xers,

  • now that they're growing, the male actually

  • are insecure and searching all their life, or the other way

  • around, the women.

  • And I'm not Gen X, I'm Gen Y. I'm not grown up here,

  • my parents aren't divorced or anything.

  • So I was wondering if this is coming

  • from the '80s, from the '90s, et cetera.

  • LAURA HECK: So it is.

  • Most of Dr. Gottman's research, especially

  • with the research lab, is coming from I

  • think the '90s, actually.

  • But I would be interested to know what it is.

  • Are you saying that the inverse of it

  • is that women are unwilling to yield power?

  • AUDIENCE: No, nothing like that.

  • What I'm saying is that this strong kind of macho culture

  • has gone away for the years.

  • LAURA HECK: OK, now I know where you're going with that.

  • Yeah.

  • So yes, to answer your question, the research

  • does go back quite a bit because he

  • did the majority of his research over the last 40 years.

  • So a lot of it is not going to cite

  • things that are happening now and moving forward.

  • Yeah.

  • Any other questions about yielding power, saying yes?

  • OK.

  • So of the complaints that come in, so I had mentioned

  • I'm a couples therapist.

  • The number one thing.

  • Couples come in, they say we're having trouble communicating,

  • we have conflict all the time.

  • Dr. Gottman really wanted to figure out

  • what is it that the masters are doing to solve their conflict.

  • So what I will start talking about now

  • is what is it that they're doing when it comes to conflict.

  • You can have two types of conflict.

  • It's either solvable or it's perpetual.

  • Fundamental difference between solvable problems

  • and perpetual problems.

  • What percentage, I'm just curious,

  • what percentage do you think of happy couples

  • do you think they would be able to solve their problems?

  • Happy, masters of relationships.

  • What percentage are able to solve their problems?

  • Or what percentage of problems are they able to solve?

  • That's probably a better way to put it.

  • What do you think?

  • 50%?

  • 80%?

  • Anybody else?

  • What's that?

  • 30%?

  • That's low.

  • Bar is low for you, huh?

  • OK, so truth be told, Dr. Gottman found

  • that of all conflict with couples that were thriving,

  • that were happy, they were only able to solve

  • 31% of those problems.

  • Yeah, so is that encouraging for you?

  • Or is that discouraging?

  • Like, that you're going to have 69% of these problems that

  • are just going to stick around for the rest of your life.

  • There was one researcher, and I like this,

  • that he said when you stand up on that altar,

  • really what you're doing is you are agreeing

  • to the 50 years of problems that the two of you

  • are going to have.

  • For the next 50 years, we are signing up for this conflict.

  • What Dr. Gottman found is that he was doing

  • these longitudinal studies.

  • He would have these couples come in,

  • he'd hook them up to their little jiggle-ometers,

  • and he would say, nice to see you again.

  • Your clothes have changed, your hair has changed,

  • it's nice to see you after four years.

  • I want you guys to just choose a conflict

  • and just kind of sort it out.

  • Something that the two of you can't agree on.

  • What happened?

  • He said that he could put the tape of them rolling four years

  • prior to the tape of them now.

  • A few more gray hairs, their clothes

  • are a little more in style, maybe a few more pounds.

  • Same conflict.

  • Boom, boom, boom, boom.

  • Same conflict.

  • So that means that these couples, 69% of them,

  • they're perpetual problems.

  • Why are they perpetual?

  • It's because we are unique, wonderful human beings

  • and what makes me up, my value system, my likes, my dislikes,

  • is different from my partner's value system,

  • likes, and dislikes.

  • It's the fundamental things that make me who I am.

  • So if I'm an introvert, which I am, believe me,

  • and my husband is an extrovert, when Friday night comes around,

  • what do I want to do?

  • I want to watch Netflix, I want to eat ice cream,

  • I want to sit on the couch and I just want to veg.

  • What does my husband want to do?

  • He wants to go out every Friday night.

  • Is this a conflict?

  • Absolutely.

  • So other differences.

  • Am I neat?

  • Yes, I'm neat.

  • Is my husband not so neat?

  • Absolutely.

  • These are things about the two of us

  • that are a little different.

  • And so these are the perpetual problems.

  • The problem is that when you don't

  • know the difference between perpetual and solvable,

  • is that you end up getting gridlocked

  • and you think there has to be a way to solve this.

  • But unfortunately, it's not about solving

  • your perpetual problems.

  • It's about learning how to communicate

  • through those perpetual problems in a different way that's

  • still honoring and respecting your partner.

  • So how are the masters talking through

  • those solvable problems, the 31% of those solvable problems?

  • What are the solvable problems?

  • These are things like, how are we going to use our tax refund?

  • We're obviously going to buy a hot tub, guys.

  • Or whose house are we going to go

  • to for Memorial Day, my mom's house, your house?

  • What are we going to do?

  • How are we going to celebrate?

  • These are solvable problems.

  • They often tend to be short-term in nature.

  • So a solvable problem would probably be something similar

  • like if we can't figure out what to do for childcare,

  • it goes away after 18 years, right?

  • Eventually you don't have that as a problem any longer.

  • And then they bring their munchkin,

  • and then you're the childcare for their munchkin.

  • So the masters are doing some really amazing things.

  • When they have a conflict conversation,

  • if you can take these skills home, this would be fantastic.

  • Number one, the skill that the masters are doing

  • is that they're bringing up a complaint, which is OK.

  • To criticize is not OK.

  • They're bringing it up in a really gentle way.

  • They're incredibly skillful.

  • Think of it as, like, putting on the art of manipulation.

  • How can I bring this complaint up

  • in a way in which my partner is going to hear me

  • and is going to be willing to work with me on this?

  • And if it's a sure fire way to blow it,

  • you can bring it up by saying, you always or you never.

  • Right?

  • How many times does you always and you never end right?

  • How many times do you actually get your partner to say,

  • you know what, you're absolutely right.

  • I am always a slob.

  • I am always doing this.

  • So if you want to blow it, start it like that.

  • But if you don't, you bring your complaint

  • up by using I statements and you're

  • describing what's going on in a non-judgmental way.

  • You know, honey, I notice that there's clothes next to the bed

  • again.

  • And I would really appreciate it if you

  • could undress next to the hamper rather than undressing next

  • to the bed.

  • Do you think maybe you could do that?

  • It's pretty gentle, you think he'd

  • be willing to give it a shot at least that night?

  • Yeah?

  • Poor guy, he gets thrown under the bus so much.

  • What is something else that the masters are doing?

  • So here's an interesting statistic.

  • Dr. Gottman can tell how a conversation is

  • going to end by how it starts.

  • So he watches the first three minutes

  • of a conflict conversation.

  • He says, oh yeah, I know how that's going to end.

  • You know how?

  • 96% of the time, if it starts off

  • gentle and kind, it will end gentle and kind.

  • If you want to get what you want, ask for it in a nice way.

  • I mean, that's kind of a no brainer, right?

  • But that's not always what happens.

  • Here's another thing about the first skill.

  • Who do you think is most often going

  • to bring up conflict in a relationship, the man

  • or the woman?

  • It's the woman, yeah.

  • You were like.

  • Yes, it is the woman.

  • Most of the time, the female is going to complain.

  • And that's absolutely true.

  • Skill number two, people who are starting a conflict

  • conversation, they are making repairs all the time.

  • So you may start off with a you always or you never,

  • but that doesn't mean that you have to be doomed.

  • You can make repair and you can turn that conversation around.

  • So if you imagine being a truck driver,

  • have you ever seen those ramps where

  • the trucks when they lose their brakes,

  • they have to go up the ramp?

  • That's sort of what a repair attempt is.

  • It's using that ramp to stop the trajectory, and the speed,

  • and the momentum of the conversation.

  • So you're using a repair attempt and you're saying,

  • you know what, I really think we're going off track here.

  • I think I need to start over.

  • Or you know what, I'm really sorry, I

  • used a blaming statement there, I'd like to turn this around.

  • So there is an entire sheet of repair attempts.

  • And it feels a little weird at first.

  • And when I say entire sheet, there's

  • an entire page of repair attempts in here

  • that you can use when you start to notice that the conversation

  • is getting derailed.

  • What makes the repair attempts so powerful

  • is whether or not you have that foundation of friendship.

  • So you can use a repair attempt, but your partner

  • won't hear that unless you have a strong foundation

  • of a friendship, which is why Dr. Gottman said

  • it's so important.

  • So if you're using a repair attempt,

  • I use this as an example.

  • Two of my friends are driving in a car, I'm in the backseat.

  • They bicker back and forth, they're going, going, going.

  • I'm not paying any attention, I'm probably on Facebook

  • on my phone.

  • And all of a sudden, the car gets silent.

  • And I look up and I notice that the driver is staring straight

  • ahead, passenger is staring out the window.

  • And me as a couples therapist, I'm like, ooh, this is juicy.

  • What's going to happen?

  • So about 30 seconds go by and the tension is really high.

  • And then all a sudden, passenger turns around

  • and licks the driver from his jaw up to his ear.

  • It's disgusting, right?

  • But do you know what that was?

  • It was a repair attempt.

  • Believe it or not.

  • So a repair attempt is anything that you

  • do to take something that's getting

  • derailed, a conversation, an interaction, and change it.

  • Did he accept the repair attempt?

  • Absolutely.

  • How could you not?

  • How could you ignore a lick on the face?

  • Anyway, I digress.

  • You can make repair attempts, but what makes it most potent

  • is whether or not you have that friendship foundation

  • and whether or not your partner accepts your repair.

  • OK, so we talked about flooding a little bit when we were

  • talking about stonewalling.

  • What ends up happening when you're

  • getting emotionally flooded?

  • So being emotionally flooded can feel a lot of different ways

  • for different people.

  • You can get a tightness in your chest.

  • So imagine that you're having a conflict

  • conversation with your partner and it's really, really

  • going bad.

  • In your head, you're thinking, oh no, not this again.

  • And maybe your partner just thinks

  • if I just raise my voice, he'll hear me eventually, right?

  • Or maybe I should just throw a few things

  • to get his attention.

  • So you might start to feel physiologically aroused.

  • So your heart starts beating, your face might feel flushed,

  • you might start sweating a lot.

  • Or maybe you start to get tunnel vision.

  • Have you ever had road rage so bad where you literally

  • didn't, I mean, it's Seattle, so I'm sure all of us

  • have had road rage at some point.

  • But where you almost feel as if, like, you lose vision

  • or you can't hear any longer or your heart is just pounding out

  • of your chest?

  • That's what it feels like to be flooded.

  • But the masters are recognizing before they

  • get flooded that they need to do some psychological and

  • physiological self-soothing, which means that they're

  • stopping the conversation.

  • Now this feels a little weird for some people.

  • Well, if we stop the conversation

  • we'll never get back to it.

  • The rule of thumb is if we stop the conversation,

  • we're coming back to it in 20 minutes.

  • So one of you indicates I'm feeling, I'm feeling flooded,

  • we need to take a break.

  • And they go their separate ways.

  • In order to take a break where your body is going

  • to be able to self-soothe and relax and come back down,

  • you have to leave your partner's sight.

  • So it's not the two of you sitting in silence staring

  • at each other.

  • You have to change the course of where your mind is going.

  • So you have to think about something that's pleasing.

  • This is not an opportunity to formulate your rebuttal.

  • So you're going to start thinking

  • about ponies and rainbows and all those wonderful things.

  • So I'm just curious, for you guys,

  • what do you do to calm down?

  • What do you do to soothe?

  • You go for a walk?

  • Walk the dog?

  • Facebook?

  • I know, I do it too.

  • Clean, take a shower, work out.

  • What's that?

  • Cook?

  • Awesome, come to my house.

  • We'll all cook together.

  • Yeah.

  • So you're going to do something that

  • is soothing for 20 minutes, and then you're

  • going to come back to the conversation.

  • And by that point, here's the interesting part.

  • Why is it that we're taking a break?

  • What is it about flooding that you have to take a break?

  • It's because you're no longer using your prefrontal cortex.

  • You literally flip your lid.

  • Your body says I'm in fight or flight,

  • I can't use my prefrontal cortex,

  • I need to use my reptilian brain now

  • because this is going to save me.

  • So now you're using the back of your brain

  • and you're not able to have a conversation that

  • is logical with your partner.

  • What ends up happening and why people

  • get hurt so badly in conversations where

  • they are flooded is that they keep

  • trying to have the conversation, but they're no longer

  • using logic or reason.

  • Has anybody seen that YouTube clip,

  • it's these two one-year-old babies, they're twin boys.

  • They're in the kitchen, they're both in diapers,

  • and they're talking to each other in baby babble.

  • And one's going blah, blah, blah and then the other one, blah,

  • blah, blah, blah.

  • That's what it looks like when two adults are physiologically

  • flooded, is there's nothing going on up here.

  • It's just babble at that point.

  • So any questions about self-soothing or flooding?

  • AUDIENCE: [INAUDIBLE]

  • LAURA HECK: Yeah.

  • AUDIENCE: [INAUDIBLE]

  • LAURA HECK: So what do you do when you come back

  • from your break and your partner doesn't

  • want to discuss it anymore?

  • It has to be an agreement.

  • There has to be an agreement that if you're

  • going to have this conversation and one of you is feeling

  • flooded and needs to take a break,

  • that it has to be an agreement to come back to it.

  • Because if it's a conflict, if it's important to you

  • to solve the problem, it's important to both of you.

  • So it needs to be a conversation.

  • But sometimes your partner may say, I'm still flooded

  • or I'm really hurt.

  • And at that point, maybe you need

  • to do some repairing in order to get back to the point

  • where you want to have that conversation again.

  • I think one of the common misconceptions

  • is the idea don't go to bed angry.

  • This is actually really harmful.

  • Because if you are so worked up and you're

  • trying to solve the problem and you're no longer using

  • your prefrontal cortex, now you're in your reptilian brain,

  • but all you want to have to do is solve the problem

  • because we have to go to bed, you

  • end up exhausted the next day.

  • You haven't solved the problem.

  • And now you don't like your partner anymore.

  • So go to bed.

  • Take a nap.

  • Do what you need to do so that you come back to it.

  • Not all arguments or conflicts will be solved in the moment.

  • It might take a couple of days to work through a conflict.

  • But being able to respect when your partner is flooded

  • is number one, and recognize that they need to self-soothe.

  • OK.

  • So what do you do if you do have a solvable problem?

  • 31% of those solvable problems.

  • How do you actually go through to solve them?

  • This is something that we recommend

  • is that you draw these circles on a piece of paper

  • and the circle in the inside is your inflexible area.

  • So let's just pick a solvable problem.

  • What are we going to solve?

  • Car?

  • So my husband wants to get, what's that?

  • What movie to see?

  • I need something that's a little juicier.

  • I'm going to go with car just because it sort of has

  • some value systems around money.

  • So let's say that my husband wants to get the new Tesla that

  • just came out.

  • And I want to buy the used minivan for $5,000.

  • You're giggling, but that happened.

  • So what's happening is the two of us need a new vehicle

  • and he wants to get the Tesla.

  • I don't even know how much Teslas run,

  • but they're expensive, right?

  • So he wants to get the new Tesla,

  • I want to get the minivan.

  • It's all sort of grounded in money.

  • I kind of have money issues.

  • I'm the saver, he's the spender.

  • That's a perpetual problem that comes up

  • a lot in relationships.

  • But we need to actually solve it because we need a vehicle.

  • So my areas of inflexibility are going

  • to be the areas that if I was to compromise on these issues,

  • it would feel as if I was breaking

  • the bones of my own body because it was so tied of my values

  • system, so tied to my worldview, so tied

  • to who I am as a human being that if I was to compromise,

  • I would have the same argument with him two months from now.

  • So I'm going to write in the center circle

  • that I think it is incredibly important that we only

  • pay cash for cars.

  • That's just a value system.

  • Dave Ramsey taught me that.

  • So he's going to put in his inner circle

  • that his core need, his core desire is tied to,

  • what would be my husband's core need for this,

  • I was going to say to look cool, but maybe his core need

  • is that he's worked really, really hard to become a VP

  • and now that he's there, he needs a car that

  • also represents that he's a VP.

  • So maybe that's his core need, is like this feeling of status

  • or this feeling of needing to reward himself

  • for his hard work.

  • So now that we have our core areas of inflexibility, now

  • we're going to talk about what the areas of flexibility are.

  • So my area of flexibility is I'm flexible on the color

  • of the car, I'm flexible on whether or not

  • it's four wheel drive, I'm flexible whether or not

  • we don't get a minivan, it doesn't have

  • to do with the sliding door.

  • But maybe my area of inflexibility

  • might be that I don't want to spend any more than $30,000

  • on a car.

  • So then he's like, oh boy, that Tesla's not

  • happening any time soon.

  • So this is how you find common ground.

  • The most important piece about this exercise

  • is that the two of you are putting down

  • the pieces that are most important to you

  • and those are sort of like, we're

  • not willing to yield on these.

  • Being willing to yield is important,

  • but the inner circle, it's small for a reason.

  • You don't want to have too many areas of inflexibility.

  • The goal is wanting to compromise with your partner.

  • But if you indicate what areas it is

  • that if you were to yield on it, it

  • would feel as if you're breaking your own bones,

  • why would you want to compromise your partner's values in order

  • to get what you want?

  • Any steps about this area?

  • OK, so now we're at principle six.

  • We've gone through some of the friendship foundation.

  • We've talked a little bit about yielding to your partner.

  • Now we're overcoming gridlock.

  • So there's perpetual problems in the relationship

  • and there are solvable problems in the relationship.

  • But sometimes you get really gridlocked.

  • You know that you're feeling gridlocked on an issue

  • because every time it comes up, all of a sudden,

  • you feel like oh, not this again.

  • Or you go from 0 to 60 within, like,

  • two seconds of talking about that topic.

  • Or you feel even more polarized, like you started off

  • pretty close, you were almost willing to negotiate,

  • but now that you're gridlocked, you guys

  • are on total opposite ends.

  • You lose your sense of humor, you're

  • no longer willing to negotiate with your partner.

  • What do you do?

  • The masters figured out that in order

  • to overcome gridlock in relationships,

  • you have to suspend the desire to solve that problem

  • and see from your partner's perspective.

  • We call this empathy.

  • So one of the things that couples can do

  • is that you can sit on opposite sides of the couch

  • and you can say, I understand that we're

  • pretty gridlocked on this issue, and I'm

  • willing to hear your perspective.

  • In every argument and disagreement

  • there are two perspectives.

  • Both of them are correct, both of them are right.

  • You feel so strongly about this side

  • and he feels so strongly about this side

  • that you have to be willing to understand what is it,

  • why are you so, why are you so focused on this?

  • Why is this so important?

  • And if you're willing to hear your partner

  • and they're willing to hear you, suddenly you

  • have much more respect for where your partner's perspective is

  • coming from.

  • So what we ask for couples to do is they take turns.

  • One couple will start off, and you'll

  • ask questions like, tell me why this is so important to you.

  • Tell me why you are so focused on this one thing.

  • I'm really curious.

  • You're suspending judgment, you're suspending the desire

  • to solve the problem, and all you're doing is listening.

  • It's incredible when you see people

  • who are fighting, if you give them the opportunity

  • to just state their perspective in full without someone

  • interjecting or poking holes in them, how amazing

  • that starts to de-escalate everything.

  • So one partner takes turns.

  • Maybe it's 10 minutes.

  • And all you do is just listen.

  • Tell me your perspective.

  • From your perspective, why is this important?

  • And when they're done, you state back and you say,

  • so this is what I think is your perspective,

  • this is what I hear you saying, and then you swap.

  • And the other person gets to share their perspective.

  • Did you solve the problem?

  • Not at all.

  • All you did was had the opportunity

  • to share why it was so important to you.

  • This is the last and final principle,

  • and then you all can leave me for the day.

  • So once you have learned to master

  • a friendship in your relationship

  • and you have learned to master how to solve conflict

  • in a healthy way, the final way is

  • to create meaning in your relationship.

  • So couples come in and they say, is this all that there is.

  • We just procreate, we have babies,

  • we see family and friends on the weekends.

  • And is this really all there is?

  • I go to work, I come home.

  • Like, it feels like we're roommates.

  • There's nothing really substantial to our relationship

  • that's creating meaning.

  • And Dr. Gottman found that for healthy, happy, thriving

  • couples, they're creating meaning

  • in a lot of different ways.

  • They're moving from I or me to we.

  • And the way that you create we in your relationship

  • is to look at these four pillars.

  • Number one is rituals.

  • You can create rituals in your relationship that

  • create beautiful meaning, but more importantly, it

  • creates an opportunity to connect

  • on a really reliable time and space.

  • So a ritual in our household is in the morning,

  • when my baby wakes, up husband hears the baby

  • and me waking up, and he brings me up a cup of coffee.

  • And we play in the big family bed for 10 minutes.

  • It's wonderful.

  • I look forward to it, he looks forward to it.

  • I feel cared for and we have connected first thing

  • in the morning.

  • Another ritual that I really like is one partner,

  • I had a couple come to me and they started every evening,

  • once the kids went to bed, he would put the tea kettle

  • on the stove.

  • And by the time it was done and whistling,

  • the wife would come in and they would

  • sit on opposite sides of the couch

  • and they would sip on their tea, and they

  • would massage each other's feet and catch up about the day.

  • Right?

  • How many of you would like that?

  • So that's a ritual that they are looking forward to.

  • It's something that's unique and special to their relationship.

  • But it's also something that they have as a time

  • that they can connect every single day.

  • Roles.

  • How do you make roles unique and special

  • in the family within this relationship?

  • You can ask one another, what do you want

  • your role as husband to be?

  • Like, what did you envision as a husband?

  • Did you envision being the emotional person

  • in the relationship or did you envision

  • providing for the family?

  • And if that's what you envision, how can we make this happen?

  • Or a role in the family might be that you're the caretaker.

  • So every time somebody gets sick, and this is true

  • in my family.

  • I'm not the caretaker, by the way.

  • But I have a step-mom and she's incredible.

  • She is the caretaker for the entire block.

  • That was something that is unique and special for her.

  • And everybody embraces that.

  • So she takes care of everybody.

  • When somebody gets sick, they are pampered.

  • They have the special blankie, they have the Neti pot,

  • they have, like, feet warmers.

  • I mean, she goes above and beyond.

  • But that's a role that is really special to her that has created

  • meaning in their relationship.

  • Common goals.

  • You know where John and Julie Gottman are right now?

  • They're hiking, they're actually backpacking.

  • For those of you that don't know, John is in his 70s now

  • and Julie loves to hike.

  • And that's something that she does.

  • And John likes to say that he's not willing to go anywhere

  • unless there's room service.

  • But John's hiking, which is pretty incredible.

  • So they have this common goal.

  • And he's joining Julie on this goal that she has of hiking.

  • Even more is that when John and Julie met each other,

  • Julie had this goal, I want to help

  • as many couples as possible.

  • John had the research, Julie had the know how.

  • They came together and they created a special goal

  • and meaning around their relationship

  • that they are going to touch as many lives

  • possible, and look at them now.

  • So the final pillar is symbols, and this

  • would be things that have shared meaning in your relationship.

  • It might be a cross, it might be a family portrait,

  • but it's a tangible item that has

  • meaning of the we within the relationship.

  • So Dr. Gottman says that this is really

  • like the top of the house, that once you have built

  • this foundation and the pillars of this relationship,

  • creating shared meaning is really

  • like the top of the house.

  • And thus, there are the seven principles

  • for making your marriage work.

  • So I will entertain, I recognize that we're

  • four minutes over 1 o'clock.

  • I have about 10 minutes that I can answer questions

  • if you have any questions about the seven principles.

  • And I'll stick around.

  • AUDIENCE: [INAUDIBLE] Googlers.

  • How can we help?

  • I mean, what can a company like Google with our technologies,

  • with our power do to help people?

  • LAURA HECK: What can you do at Google?

  • How can your skill set help touch people's lives?

  • Well, you have a very broad audience.

  • And you have people who have done incredible research

  • and are really just looking for that research

  • to be sort of distilled down, so as much as we

  • can get that information out.

  • So what we're finding is that John and Julie Gottman,

  • they hold these couples workshops.

  • And people fly in from all around the world.

  • And they have 250 couples attend these workshops.

  • And they're training as many therapists

  • as they can to get this information out.

  • But what's really going to broaden the audience

  • is being able to use technology to get it out there.

  • Getting videos to people, getting talks

  • like this to the masses.

  • That's what I would say.

  • AUDIENCE: So YouTube.

  • LAURA HECK: Yeah, you bet.

  • AUDIENCE: So perhaps except for the licking part,

  • are there any of those tips or principles or guidelines

  • not applicable to workplace relationships?

  • LAURA HECK: OK, so are any of these principles

  • not applicable to workplace relationships?

  • No, not a single one.

  • They are all directly applicable.

  • Here's what I'll say about workplace relationships,

  • and I will say this specifically between males and females,

  • that if you have a partner at home,

  • you want to be comfortable or careful about your boundaries.

  • So the information that you're sharing with your partner

  • is going to be different with the information you're

  • sharing within a workplace.

  • This is if you have, like, male-female workplace

  • coworkers.

  • But all of these are directly applicable,

  • so knowing your coworker, asking them open-ended questions.

  • It's really incredible what can change

  • with the dynamic of someone that you're working with.

  • Let's just say that you only are coming together

  • and all you have is shop talk, just trying

  • to solve problems related to your work description.

  • But if you happen to know that this person really

  • enjoys golf on the weekends and you ask him, like,

  • hey, did you happen to go golfing this weekend

  • and how are the kids or I know that your birthday's coming up.

  • Knowing the inner pieces, having a Love Map for the people

  • that you work with is important.

  • The other part is, have you ever noticed this is the repair

  • part, maybe you said something that

  • might have been misconstrued or perhaps made your coworker

  • upset in some way.

  • You can use a repair to get you back on track.

  • So all of these are directly applicable.

  • Yeah.

  • There isn't research that's been done

  • yet by Dr. Gottman on that relationship, only

  • on intimate relationships, but there

  • is a program that's being developed for coworkers

  • in a professional setting.

  • Any other questions?

  • Yeah?

  • AUDIENCE: Maybe you have advice.

  • How to complain without criticism, I think,

  • is the way you phrased it.

  • How do you complain, I see how it's better

  • to describe how you're feeling and what bothers you

  • instead of just saying you always do this.

  • LAURA HECK: Right.

  • AUDIENCE: But even that can sound

  • passive aggressive and whiny.

  • If you just use the words the other way,

  • it can still come across as an attack.

  • So how do you actually practice communicating instead of just

  • attacking passive aggressively?

  • LAURA HECK: OK.

  • So if you're using like an I statement.

  • So passive aggressive.

  • So part of the passive aggressive piece

  • is when people don't take ownership for something,

  • and what we're really asking is that you're taking ownership

  • of what's bothering you.

  • And that's OK.

  • Because when things store up, they sort of

  • are like a volcano.

  • They bubble to the surface.

  • So we're asking that people take some ownership of something

  • that's bothering them and use the I statements.

  • So I'm upset about this, I'm frustrated, I'm hurt, I'm sad,

  • I'm lonely.

  • And when you take ownership of that,

  • it loses the passive aggressive piece

  • because you're really not doing passive.

  • You're taking ownership.

  • You're being more assertive in your relationship.

  • So I'm lonely.

  • I haven't seen you for the last three nights.

  • That's true, right?

  • So you're describing what's going on

  • in a non-judgmental way.

  • You're simply stating what's going on.

  • I haven't seen you for the last three nights, I'm lonely.

  • I'd really like it if we could schedule a date night sometime

  • this week so that we can reconnect.

  • Or I was really hurt when you didn't introduce me

  • to your boss this afternoon.

  • I really would love to get to know the people in your life

  • that you're spending most of your day with.

  • Do you mind if maybe we could go out for dinner with him

  • and his wife sometime next week?

  • Whatever it might be.

  • I don't know if I answered your question,

  • but part of the piece about complaining

  • is that I'm not saying that it's not going to-- nobody

  • likes to complain, right?

  • You don't like to complain, you don't like to hear complaints,

  • but what we're trying to do is that we're

  • trying to change the complaints so that the criticism.

  • So they're not criticizing your partner in a global way.

  • You're certainly going to complain about this one thing

  • right here and you're not going to store it up, rather

  • than globalizing it and criticizing your partner

  • altogether.

  • Any other questions?

  • No?

  • OK, I hope you guys enjoy the rest of your work day.

FEMALE SPEAKER: Hello.

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