Name: United Airlines CEO Attacks Passenger
Uploaded: 2017-04-12T14:51:57.000Z
Duration: 10 min 29 s
Description: Thousands of YouTube videos with English-Chinese subtitles! Now you can learn to understand native speakers, expand your vocabulary, and improve your pronunciation...

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UNITED AIRLINES CEO OSCAR MUNOZ IS APOLOGIZING AFTER HE RELEASED

A LETTER TO ALL OF HIS EMPLOYEES, ESSENTIALLY CALLING

THE PASSENGER WHO WAS DRAGGED OFF THE PLANE DISRUPTIVE AND

THIS IS THE STORY INVOLVING A MAN WHO WAS LITERALLY

FORCED OFF A PLANE, AND HIS FACE WAS BLOODIED AS A RESULT,

BECAUSE UNITED OVERBOOKED THE FLIGHT, AND THEN HAD TO

CHOOSE PEOPLE AT RANDOM TO TAKE OFF THE FIGHT BECAUSE NO

THEY HAD TO MAKE ROOM FOR FOUR OF THEIR EMPLOYEES, AND THAT'S

THE REASON WHY FOUR PEOPLE HAD TO TAKE IT OFF THE FLIGHT.

FOR ANYONE WHO MISSED THE VIDEO, I THINK IT SUPPORTED TO SHOW YOU

WHAT HAPPENED, TO UNDERSTAND THE SEVERITY OF IT AND WHY SO

I ACTUALLY HATE ñ WHY SO MANY PEOPLE ARE ENRAGED.

I HATE WATCHING THIS, BUT THAT'S YOUR WARNING.

THIS IS WRONG, MY GOD, LOOK AT WHAT YOU ARE DOING TO HIM.

PEOPLE WERE UNDERSTANDABLY UPSET AFTER SEEING THAT VIDEO, AND YOU

WOULD THINK THAT UNITED WOULD HAVE A MORE APOLOGETIC TONE

IN RESPONSE TO THIS CONTROVERSY, BUT THAT IS NOT WHAT HAPPENED.

SO, OSCAR MUNOZ, THE CEO OF UNITED, SENT THIS LETTER

OUT TO ALL EMPLOYEES: "THE SITUATION WAS UNFORTUNATELY

COMPOUNDED WHEN ONE OF THE PASSENGERS WE POLITELY

ASKED TO DEPLANE REFUSED, AND IT BECAME NECESSARY TO CONTACT

CHICAGO AVIATION SECURITY OFFICERS TO HELP.

OUR EMPLOYEES FOLLOWED ESTABLISHED PROCEDURES FOR

WHILE I DEEPLY REGRET THIS SITUATION AROSE, I ALSO

INFALLIBLY STAND BEHIND ALL OF YOU, AND I WANT TO COMMEND YOU

FOR CONTINUING TO GO ABOVE AND BEYOND TO ENSURE WE FLY RIGHT."

SO, TO ME, THAT SHOWS A CERTAIN LEVEL OF UNAPOLOGETIC

BEHAVIOR AND DEFIANCE THAT I THINK IS UNACCEPTABLE.

THIS GUYS FACE WAS BLOODIED BECAUSE YOU CALLED AVIATION

OFFICIALS TO DRAG HIM OFF THE PLANE, AND IT WAS YOUR BAD.

YOU GUYS OVERBOOKED THE FLIGHTS, AND YOU HAVE A POLICY OF

ALL AIRLINES DO IT, BUT YOU ARE STILL MAKING YOUR MONEY,

YOU STILL SOLD THAT TICKET, WHY DO YOU HAVE TO MAKE EVEN

DOUBLE THE MONEY ON ONE SEAT, WHICH DRIVES ME INSANE.

APPROACHED BASINGER TO TELL HIM TO LEAVE, HE RAISED HIS

VOICE AND REFUSED TO COMPLY, AND EACH TIME HE ASKED HE

REFUSED AND BECAME MORE AND MORE DISRUPTIVE AND BELLIGERENT.

OKAY, HERE'S THE THING: FLYING, AND I'VE SAID THIS BEFORE BUT I

WANT TO REPEAT AND FSIS THIS, FLYING, AND PAYING FOR A TICKET,

WHICH COSTS HUNDREDS OF DOLLARS IN SOME CASES, IN OTHER CASES

THOUSANDS OF DOLLARS, IT'S LIKE THE ONE THING WHERE YOU CAN PAY

FOR A SERVICE AND YOU ARE NOT GUARANTEED THAT SERVICE.

AND THE WAY THAT THE CEO RESPONDED, EVEN MORE ON

SO, HE GOT A LOT OF HEAT FOR THIS BUT I WANT YOU GUYS

CHIME IN BEFORE I GIVE YOU HIS FOLLOW-UP TO THIS LETTER.

THE REASON WHY HE PUT OUT A STATEMENT LIKE THAT, AND THE

REASON WHY UNITED ORIGINALLY TWEETED OUT TO THE PUBLIC, WE

ARE REALLY SORRY FOR OVER BOOKING THE FLIGHT, WHAT THEY

ARE DOING THERE IS TRY TO SPLIT RESPONSIBILITY AWAY FROM THEM,

AND ONTO THE CHICAGO AVIATION POLICE, WHICH DEFINITELY SHOULD

BUT WHAT THEY ARE DOING IS, WITHOUT LITERALLY GOING OUT AND

SAYING THIS IS THE CHICAGO PLEASED PROVINCE FALLS, IT'S NOT

OUR FAULT, WE JUST OVERBOOKED THE FLIGHT, SORRY NOT SORRY;

WHEREAS ñ LIKE, IT'S THEIR FAULT AS WELL ñ

THEY ARE ALLUDING TO THAT BY OMISSION, BECAUSE THEY SAY

YOU KNOW, I AM EMPHATICALLY BEHIND MY TEAM, WE FLY RIGHT, WE

DID EVERYTHING RIGHT, SO THEY ARE SHIFTING BLAME ONTO THE

OFFICERS WHO FORCIBLY REMOVE THE GENTLEMAN FROM THE FLIGHT.

WHO WERE SUSPENDED, BY THE WAY, SO THE CHICAGO POLICE

ADMINISTRATION HAS TAKEN MORE ACTION THAN UNITED.

A WEEK BEFORE THIS INCIDENT HAPPENED, THE CEO WAS NAMED AS

IN THE WAKE OF THE LEGGINGS THING, WHICH IS NOT A DIRECT

COMPARISON, WE UNDERSTAND THAT THEY WERE FLYING FOR FREE AND

IT REMINDS ME OF OBAMA GETTING THE NOBEL PEACE PRIZE, AS SHE

WAS KILLING INNOCENT CITIZENS WHO WERE REFERRED TO AS

NOW, UNDERSTANDABLY SO, PEOPLE DID NOT LIKE THE FACT THAT

THE PASSENGER WAS CALLED BELLIGERENT BY THE CEO.

THE CEO DECIDED, MAYBE THAT WAS ILL-ADVISED, MAYBE I SHOULDN'T

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United Airlines CEO Attacks Passenger

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