In this lesson, we will see words and phrases that you can use when you are at a bank.

Hello. I have an account here and I need some help.

Sure Sir. What can I do for you?

I want my statement but I don’t have my card with me.

I see. I need to verify some personal information first then. May I have you ID, please?

Sure. Here it is.

One minute. Let me get your info on my screen. Alright, please confirm your account number, Mr. Jackson.

It’s 4322 1567 54

Ok, that will do. I’ll have your statement printed out in a minute.Are you aware of the extra fee for that printing, Sir?

Yes, I know banks charge us for every single thing.

That would be $0.50, Sir. Do you confirm your request?

I have no opinion, I need that statement now so yes, I confirm.

Alright,Sir. Here you go. Anything else I can help you with?

Nah! That will be all. Thanks.

How can I help you?

I need to open an account.

Sure. You want a savings account or a checking account?

I want a checking account and I heard your Basic Banking package would be the best one for me.

The Basic Banking is perfect for the ones who write only a few checks or keep a small checking balance.

That is me! So how do I apply?

Sir, first you need to fill out this form. If you do it now I can submit it as soon as today.

I’m afraid I don’t have the time to do so now.. Can we do this tomorrow?

Absolutely. Just ask for me at the front desk. My name’s Denice.

I’ll do that, thanks.

Hello Denice. How are you doing?

I’m doing good. How can I help you today?

Well, I would like to close my checking account.

Oh.. but if you don’t mind me asking, what happened, Sir? You've been such a good client.

Yes, you’re right. But this bank has been the worst. I’d like to use the services of another bank.

And I don’t mean to be rude but I've made up my mind so please just tell me what I need to do.

Sure Sir. You will need to fill out an account closure form.

Okay.Please just give me the form.

I have an account here and I need some help.

You will need to fill out an account closure form

I want my statement but I don’t have my card with me.

You want a savings account or a checking account?

I need to verify some personal information first then. May I have you ID, please?