Subtitles & vocabulary
The Secret to GREAT Customer Service | Simon Sinek
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VoiceTube posted on 2025/06/09Ever wondered what makes customer service truly *great*? Simon Sinek shares a fantastic anecdote about airline service that will totally change how you think about customer interactions! You'll pick up practical phrases and learn how empathy can save the day in tricky situations.
Video vocabulary
scenario
US /səˈner.i.oʊ/
・
UK /sɪˈnɑː.ri.əʊ/
- Noun
- An imagined sequence of events in a plan/project
B1
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US /dɪˈtɚmɪn/
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UK /dɪ'tɜ:mɪn/
- Transitive Verb
- To control exactly how something will be or act
- To establish the facts about; discover
A2TOEIC
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US /kənˈsɪdər /
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UK /kən'sɪdə(r)/
- Verb (Transitive/Intransitive)
- To think carefully about something
- To believe someone or something to be something.
A1TOEIC
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US /əˈkɑmplɪʃ/
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UK /ə'kʌmplɪʃ/
- Transitive Verb
- To succeed in doing; complete successfully
B1TOEIC
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