if it's malfunctioning.

These steps are the same

for both Xbox One and Xbox Series X.

You should try a soft reset and a hard reset first,

as these are the easiest and most common fixes.

If your Xbox is still malfunctioning

after a soft and hard reset,

you can force a factory reset

that will erase all your saved data

but should restore the console to proper working order.

To perform a soft reset, simply turn it off,

wait a few seconds, then power it back on.

You can turn off an Xbox

by pressing and holding the Xbox button on the controller

then choosing either "Restart console"

or "Turn off console."

To turn the Xbox off using the console itself,

simply press and release the power button

on the front of the unit.

Let's go over the steps for a hard reset.

Hold the power button

on the front of the console down for 10 seconds,

releasing it only after the device shuts down.

Disconnect the power cable

and wait for an additional 10 seconds,

then reconnect the power

and turn the console back on.

To perform a factory reset,

click your Xbox menu button,

then go to the profile and system tab,

then click "Settings,"

then go down to "System,"

then click "Console info,"

then click "Reset console."

Here, you will have an option

to reset and remove everything

or reset and keep my games and apps.

We suggest starting with the

reset and keep my games and apps.

And if that does not fix the problem,

then move on and try reset and remove everything.