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Now in this lesson you will see a I'll practice listening section.

Pay attention carefully, listen and answer the questions now.

Watch, listen and learn.

Now.

Turn to section one, listening section one, you will hear a conversation between two people as one tries to return a defective product First you have some time to look at questions 1-5.

You'll see that there is an example this time.

Only the conversation relating to this question will be played.

Good afternoon.

I bought a product from your store one week ago and I've been having difficulties getting it to work properly.

Of course sir.

Do you have the original receipt from the purchase?

The first piece of information I need is the date you purchased the product.

Yes, I actually have it right here.

I purchased that eight days ago.

On six July six July Great.

The man says he purchased the item on July six, so this answer has been indicated for you.

Now we shall begin.

You should answer the questions as you listen because you will not hear the recording a second time.

Listen carefully And Answions Questions 1 - five.

Good afternoon.

I bought a product from your store one week ago and I've been having difficulties getting it to work properly.

Of course sir.

Do you have the original receipt from the purchase?

The first piece of information I need is the date you purchased the product.

Yes I actually have it right here.

I purchased that eight days ago on six July six July Great.

I also need the name of the product as indicated on the receipt.

Certainly the receipt shows it as S.

O.

J.

O.

232 x.

d.

S.

O.

J.

O.

232 x.

d.

Yes that's right.

Okay.

Yes I see the product of my records now It is a 23" computer monitor.

Yes that's correct.

Now tell me did you buy the extended warranty on the monitor?

No I did not.

I always feel like those warranties are a bit of a scam perhaps.

Until you need the warranty perhaps.

But there must be some sort of manufacturer's warranty.

Right there may be.

Let me check for you.

Hm.

Okay.

Yes it seems there is a manufacturer's warranty.

The warranty is for 60 days, two months.

Great then I shouldn't encounter any problems in returning it.

Well actually we only accept returns for a week after purchase Since you purchased the computer monitor.

eight days ago you'll have to deal directly with the manufacturer.

How annoying what steps must I take then.

Well the company that makes the monitor has a depot in Birmingham.

You must post it to them.

Okay.

Do you have that address?

Yes it's on edge bastion Park Road.

And hold on.

You'll have to spell edge bastion for me.

I've never heard of it.

Of course it is spelled E G G B A S T O N.

And then the rest of the address.

The address number is 89.

And the unit number is five.

Okay so 89 edge bustin park road unit five.

That's right.

And the post code is B.

15 to are you B 152 are you?

That's right.

You now have some time to look at questions 6-10.

Now listen to the rest of the interview And answer questions six 2 10.

Great.

But one concern I have is the cost of posting something as large as a computer monitor.

Indeed.

Such a product must weigh a few kilos and will certainly set you back some money to post.

Let me see if the company takes such a problem into consideration.

Well that would certainly be nice if they did.

Yes it seems they do.

They have a program in place where they pay postage for the exchange of goods under manufacturer warranty or product recall.

That's great news.

What do I have to do to use this service?

It's fairly simple.

You just call the Birmingham depot and request a prepaid postage voucher then you take the item to the post office along with the voucher And the post office will take care of the rest.

Sounds simple enough.

Do you have a phone number for the depot in Birmingham?

Yes you can reach him on (012) 149 60633 oh.

And be sure to call during business hours.

They're open from 10 in the morning until six in the evening.

10 until six understood.

One final question.

What would I have had to do to return the monitor if I had to purchase the extended warranty from your store?

Well the process would have been much simpler sir.

You could have simply brought it into the return desk at your local store.

We would have given you your choice of a new monitor, your cash back or store credit in the amount of 110% of the original cost of the item.

110% store credit, wow that seems too good to be true.

Well company policy is that we want satisfied customers and when they are not satisfied we feel the need to compensate them for this in some small measure.

Perhaps next time I'll buy the extended warranty, How much would it have cost on the monitor.

I bought only 20 lbs.

£20. Would have been well worth it to save me the trouble of dealing directly with the manufacturer.

Well now you know sir indeed I do.

Thanks again for That.

Is the end of Section one.

You will now have half a minute to check your answers to see section three and Section four of this listening part of the Eilts exam, as well as to get over 100 hours of video instructions for all sections of the Eilts, six original practice tests and a fully interactive world class online course.

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