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  • - You might have seen Waymo self-driving vehicles

  • driving on our streets and in our communities.

  • As a first responder,

  • this instructional video will tell you what you need to know

  • to respond safely to Waymo

  • in case of roadside emergencies or other incidents.

  • Hi, I'm Skip Carter.

  • I'm a retired law enforcement officer

  • with 30 years experience.

  • I'm pleased to be the host of this instructional video

  • along with Jason Devasi,

  • a rescue specialist and firefighter,

  • and Jeff West, Battalion Chief

  • with the Chandler Fire Department here in Arizona.

  • - Here at Chandler Fire, we are excited and proud

  • to partner with Waymo on this instructional video

  • so that we, as first responders, can better understand

  • how to interface with these vehicles

  • while they're seen out on the road.

  • - Now Jason will take you through, in detail,

  • some of the key lessons that are outlined

  • in the Waymo Emergency Response Guide.

  • - We'll see how Waymo is similar to,

  • as well as different from other vehicles.

  • One thing that is unique

  • is that Waymo is fully self-driving,

  • which means it can handle

  • all the functions of driving on the road

  • without the aid of a human driver.

  • - Waymo began as Google's self-driving car project in 2009

  • with the goal of making our roads safer for everyone.

  • Now, after millions of self-driving miles on public roads,

  • Waymo continues to develop and improve

  • for a future where transportation is safer,

  • easier, and more accessible for all.

  • - So let's dive in and get to know Waymo.

  • When we first arrive on scene,

  • we must identify the type of vehicle that we're working on.

  • This particular model of vehicle

  • is a Chrysler Pacifica Hybrid electric vehicle.

  • Things you need to know as you approach this vehicle

  • are the additional sensors overtop of the D-post.

  • You also have large Waymo logos on both sides of the vehicle

  • easily identifying it.

  • A large profile of a roof

  • with your additional sensors and cameras

  • should make it easy to identify.

  • We have additional sensors here in the front fender

  • and on the front bumper,

  • also cues to let you know that this is something different.

  • First responders: it's really important,

  • just like any vehicle that we approach,

  • that we do this on a 45-degree angle

  • so we get a best view

  • of the type of vehicle that we're working on.

  • It's also very important, that with all vehicles,

  • that we chock and block the vehicle

  • to ensure that that vehicle does not move.

  • For this example,

  • I'm going to have the Chandler Fire Department come in

  • and demonstrate this best practice

  • for us all to refresh our memory with.

  • Another consideration is there may or may not be a driver

  • in the front seat.

  • This is a change for us.

  • Also realize that there may be additional occupants

  • in the second and third row.

  • These are all things for you to consider

  • when moving forward with your extrication procedures.

  • To identify a Waymo fully self-driving vehicle,

  • look for the following features.

  • The vehicle model is a white Chrysler Pacifica Hybrid minivan.

  • The vehicle has Waymo logos on both sides.

  • You'll also notice sensors above the D-pillar,

  • on the roof,

  • and on the sides and front bumper of the vehicle.

  • Once you've confirmed that this is a Waymo vehicle,

  • you can follow standard safety procedures as you approach the vehicle.

  • Remember that, because this is a fully self-driving vehicle,

  • there may or may not be a Waymo-trained driver in the front seat,

  • or a Waymo employee in the other seats.

  • Lastly, be sure to check for additional passengers in

  • the second and third row seats.

  • - Now that we've looked at how to identify Waymo

  • and assess the surrounding environment,

  • let's take a look at how to make sure

  • the vehicle won't self-drive.

  • - The vehicle will not self-drive

  • if the airbags are deployed or if a door is open.

  • Therefore, one of the first things you want to do

  • is open a door.

  • Make sure that at least one of the door remains open

  • until power has been disconnected

  • or the vehicle has been shifted into manual mode.

  • Let's go over how to ensure the Waymo vehicle won't self-drive.

  • Here are a few tips.

  • Check to see if any airbag is deployed or any door is open.

  • To ensure the vehicle is not in self-driving mode,

  • leave the door open until power is disconnected

  • or the car is switched out of self-driving mode

  • and into manual mode.

  • To put the car in manual mode,

  • you must call Waymo.

  • Let's talk about how to do that now.

  • There are two ways to contact Waymo.

  • First, is the toll-free hotline for first responders.

  • You can also contact Waymo with the help button

  • above the rear seats,

  • utilizing the car's microphone and speaker.

  • We'll contact Waymo, and let's see what this looks like.

  • - Hi, this is Haley with Waymo Rider Support.

  • How can I help you?

  • - This is Jason.

  • I'm a first responder.

  • I need this vehicle put into manual mode.

  • - Okay, Jason, can you access the steering wheel?

  • - Yes, I have access to the steering wheel.

  • - Okay, I have authorized the vehicle

  • so that you can switch it into manual mode.

  • To do so, you're going to need to press two of the buttons

  • on the steering wheel.

  • Do you see the cluster of buttons

  • on the right side of the steering wheel?

  • - Yes, I do.

  • - Next, to engage manual mode,

  • press the center button in that cluster

  • followed by the right button in that cluster.

  • - Okay, I did that.

  • - Now let's confirm that the car is in manual.

  • Place your foot on the brake and try to switch gears.

  • If you can, the car is in manual mode.

  • - Okay, that worked.

  • It's in manual.

  • Thank you.

  • - You're welcome.

  • I've also dispatched a mobile team from Waymo

  • who will be on the scene to assist you.

  • - While in the front seat,

  • behind the sun visor is the vehicle's registration,

  • insurance, and also the toll-free hotline

  • for first responders.

  • - We realize some of these procedures may be new to you.

  • It's important to understand that this is new technology,

  • and as first responders, we need to adapt our procedures

  • to ensure our own safety

  • as well as that of passengers and the public.

  • Let's recap how to put the Waymo vehicle in manual mode.

  • This is necessary before you can operate the vehicle,

  • including turning the vehicle on or off,

  • shifting gears, applying or releasing the parking brake,

  • and driving the vehicle, such as to reposition it.

  • Remember that you must contact Waymo

  • to shift the vehicle into manual mode.

  • You should also contact Waymo to unlock any doors if needed.

  • There are two ways to contact Waymo:

  • by calling our 24/7 hotline at 1-877-503-0840,

  • or you can press the help button

  • on the ceiling above the second row seats.

  • In addition to helping you put the vehicle in a manual mode,

  • Waymo will dispatch a mobile team to assist you.

  • Remember that the Waymo vehicle's registration

  • insurance information, and copies of the required state permits

  • are located behind the sun visors,

  • along with the toll-free number to contact Waymo.

  • - Now let's take a look at something

  • that's not unique to Waymo,

  • which is how to disable electric power on a hybrid vehicle

  • in the case of an emergency.

  • - First responders, like all hybrid vehicles,

  • the Chrysler Pacifica Hybrid

  • has both high and low voltage power.

  • Before we consider doing a disconnect,

  • there's a few extrication considerations.

  • One, "Can I unlock any doors, lower any windows,

  • move some seats, open the rear lift gate,

  • and also apply or disengage the parking brake?"

  • Once again, like all Chrysler Pacifica Hybrids,

  • there is a cut-loop cable under the front hood.

  • I'm going to have Chandler Firefighter come in

  • and demonstrate how to remove that cover,

  • accessing the cut loop cable,

  • and making a double cut

  • to ensure that the wire does not reattach.

  • This should always be your first choice for disabling power.

  • However, if you're unable to access this area

  • due to impact or collision,

  • you have a secondary in the rear trunk.

  • We're going to show you how to do that next.

  • The front cut loop is always your first choice

  • for disconnecting high and low voltage power.

  • But if the hood is blocked,

  • power can be disconnected at the batteries,

  • which are located in the trunk.

  • There are two separate 12-volt batteries.

  • One is the same as all Chrysler Pacifica Hybrids.

  • It's located on the driver side.

  • The other is located on the passenger side.

  • It is isolated from the rest of the 12-volt system

  • and provides redundant power

  • for Waymo's self-driving systems.

  • This battery does not provide power to the airbags.

  • Both batteries are disconnected

  • by cutting the negative leads.

  • The cut locations are clearly identified

  • with bright yellow cut loop tapes.

  • When disabling power via the trunk,

  • you should also remove the high voltage service disconnect

  • to ensure high and low voltage power are fully disabled.

  • - The service disconnect

  • is located beneath this access cover

  • between the first and second row seats.

  • After unbolting this access cover,

  • the disconnect can be removed.

  • Okay, let's review

  • The Chrysler Pacifica Hybrid,

  • like other hybrid vehicles,

  • have both high and low voltage power.

  • The hood is always your first choice for disconnecting power.

  • Remove the battery cover and cut the cable

  • where you see the yellow cut loop tags.

  • Remember to make a double cut to ensure the wire does not reattach.

  • If you can't get to the hood, you can disconnect power via the trunk

  • There are two 12-volt batteries in the trunk.

  • One is just like other Chrysler Pacifica Hybrid vehicles.

  • That one's on the driver's side.

  • The other 12-volt battery is on the passenger side.

  • This battery supplies backup power

  • to the Waymo vehicle's self-driving systems.

  • It doesn't provide power to the airbags.

  • Make double cuts to cut the negative leads on both batteries.

  • Yellow cut loop tags indicate where to cut

  • When disconnecting power via the trunk,

  • don't forget to also disconnect power via the service disconnect

  • under the access cover between the first and second row seats.

  • - Now that we've looked at how to disable power

  • to the vehicle in an emergency,

  • let's take a look at

  • some important extrication considerations.

  • - When it relates to cut zones,

  • there's only one difference between this

  • and other Chrysler Pacifica Hybrids,

  • and it's back here in the D-pillar location

  • on the driver side.

  • Through this area, we are routing coolant lines

  • up to the rooftop sensors.

  • Should you need to do a roof removal,

  • expect some coolant leaks in this area and deal with them.

  • Let's review how to respond in extrication scenarios

  • Remember to use standard protective equipment

  • just as you always would.

  • When it comes to extrication cuts zones,

  • note that there is only one significant difference

  • between the Waymo vehicle

  • and other Chrysler Pacifica Hybrids.

  • It's along the D-pillar, on the driver's side.

  • There are lines that carry coolant

  • to the Waymo