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  • (upbeat music)

  • - Alright everybody, come on in!

  • - Yeah, lets do it!

  • - Welcome to Sac-town.

  • - Thank you, thank you, thank you.

  • - Lot of dudes.

  • - I love that we got called back tonight.

  • I'm fully prepared, ready to eat, ready to drink.

  • How's it going?

  • Ready to shut it down! - Shut it down!

  • (tense music)

  • - So for recon tonight, I got two friends of mine.

  • This is Dan from Barstool Sports

  • which is one of the most popular sports websites in America.

  • I've had Dan do recon for me before.

  • - How you like that?

  • - I've never had lighter fluid but it's like it.

  • It's a hot drink.

  • - If Dan likes a bar he can make it successful,

  • if he doesn't he can make it fail with the push of a button.

  • Next to him is Chris Long

  • who's a current player with the Rams.

  • As a Ram, Chris Long knows this town,

  • he knows the sports market

  • and I've asked the two of them to come into your bar

  • and give me feedback.

  • - [Narrator] Jon's spies enter O'Kelley's Irish Pub,

  • a 3500 square foot bar grossing $3 per square foot in sales,

  • $147 less than the required break even point

  • of $150 per square foot.

  • In addition to the cameras following the staff,

  • Jon has placed surveillance cameras around the bar

  • to capture the action and watch it live.

  • - [Woman] Hey guys!

  • - What's going on?

  • - [Woman] Can I get you something?

  • - Yeah, can I get a Bud?

  • - And how about you, hon?

  • - I'll have a Bud Light.

  • - Whoa, what kind of pouring is he doing?

  • - Are you kidding me?

  • - Thanks a lot, man, appreciate it.

  • - What were you saying?

  • - Tastes a little, uh, flat maybe?

  • - How can you succeed pouring a bad beer in St. Louis?

  • This is the home of Budweiser!

  • - That's an embarrassment.

  • - I got a burger, no cheese, medium well will fries.

  • - Absolutely, thank you.

  • - I'll do Reuben nachos.

  • - [Jon] And that's our cook Anthony.

  • - [Anthony] Freezer burn, freezer burn.

  • - Now he's microwaving the burger meat to thaw it out.

  • He should already have the meat prepped and thawed

  • before service begins.

  • This is just lazy cooking!

  • - [Cameron] Whoever wants to put these goggles on

  • can have a shot for free.

  • - [Woman] Cameron, no, come on.

  • (cheering)

  • - Pam tries but she doesn't have a clue.

  • He does not behave like this when I'm there.

  • - This is the real him.

  • - Is our food coming?

  • - Is that burger done yet?

  • - So they don't have their food yet.

  • - Oh no.

  • - Which has been what, a good 15 minutes or so?

  • - [Woman] Yes.

  • - That's totally wrong.

  • The cheese is wrong.

  • You know what (beep) it,

  • just put the french fries, I'm done.

  • - What is that?

  • - [Woman] That's the Reuben nachos.

  • - Oh no.

  • You're a restaurant person,

  • you know how important food quality and consistency is.

  • - That is a huge issue with me.

  • - [Waitress] Who gets the nachos?

  • - [Dan] I'm the nachos.

  • - Please be good.

  • - These chips are awful.

  • There's so much sauerkraut, thousand island

  • and none of the cheese is cooked.

  • How's the burger?

  • - I'm not a stickler about hamburgers but (beep).

  • For us it was disappointing because they were the basics.

  • How do you mess nachos up, how do you mess a burger up?

  • It wasn't good.

  • - Alright, so let me you why I'm at this bar.

  • Billy wrote me a letter and I wanna read it to you.

  • Dear Mr. Taffer, I've been to two of your seminars

  • in Chicago a few years ago.

  • You said if I ever needed anything

  • you would remember me and help.

  • I'm willing to step back in and do whatever it takes

  • not to lose my business.

  • Please, Mr. Taffer, help me.

  • I will do anything.

  • - [Woman] Hm.

  • - [Jon] Kev, what's Billy doing right now?

  • - Playing pool and taking shots.

  • - He's not doing anything! - Mm-mm.

  • - There's Waterman.

  • - Where the hoes at?

  • - Waterman is a friend who worked there for years

  • who chose to step up and be a manager.

  • He doesn't want to.

  • But if he doesn't, this place is gonna go down.

  • - Let's get (beep) up, let's get high, let's get drunk.

  • - There's Razzo, she's a bartender.

  • - Look at her, no.

  • - She's pulling the beer with a cigarette in her hand.

  • - Look at that, right there.

  • - [Jon] Over the drink!

  • - [Kim] And grabbing it on the mouth

  • is always a great option.

  • - And there you go, Kev,

  • you just licked her cigarette filter

  • when you take a drink of that glass.

  • - No drinks here.

  • - There's Crystal, she's a bartender and assistant manager.

  • There's Caroline, she's a server.

  • - I don't know what's going on with that.

  • And there's Rob, Kev, he's the kitchen manager.

  • - Give me a little while, they just put in a big order.

  • - So for recon I got two

  • Kansas City Chiefs offensive linemen.

  • Mitch and Andrew.

  • They know bars, they know this town,

  • I thought they'd be perfect to give us the scoop on recon.

  • So this is a big moment for Billy and the staff,

  • let's see if they deliver.

  • - What are we having tonight?

  • - I usually do something mixed,

  • maybe a little sweet or fruity.

  • - I can do like a Long Beach,

  • which is basically a Long Island but with cranberry juice.

  • - I'll give that a shot.

  • - Did she give 'em a menu?

  • - I don't know what to order, I need to look at the menu.

  • - So she's made no effort to sell them anything.

  • - We need to get in line over there.

  • - So the shot comes first.

  • Let's see, now she's gonna clean up the shots.

  • She now has everybody's saliva on her hands,

  • right, from touching the rim of all those glasses?

  • Wipes her mouth with her hands,

  • puts her hands through her hair,

  • she's doing it all wrong, she hasn't done one thing right!

  • - Long Beach.

  • - [Jon] Oh, look at the color of that!

  • - I'm actually confused at what she just put in there.

  • Even if it's sweet and sour and cranberry

  • that color is not normal.

  • - Taste good?

  • - It's not doing much, it's just kind of watered down.

  • - Oh man.

  • - So what's the deal with ordering this food again?

  • - Okay, so you're gonna go to the food window,

  • you're gonna order from the food window.

  • - Now the fact that she couldn't write it down

  • and bring it over there

  • with the nine customers they have in the room is absurd.

  • - I don't get why you can't just order there but whatever.

  • (fryer sizzling)

  • - You guys got any questions about the menu?

  • - Now would you ever order food from a guy

  • with a towel on his shoulder like that?

  • - I would ask him, did you clean your neck with that towel?

  • I just wanna know.

  • - What can I get for you?

  • - How about an order of just the big burger?

  • - Can I just get grilled chicken?

  • - And that's gonna be at least a 30 minute wait,

  • you guys okay with that?