- Alright everybody, come on in!

- Yeah, lets do it!

- Welcome to Sac-town.

- Thank you, thank you, thank you.

- Lot of dudes.

- I love that we got called back tonight.

I'm fully prepared, ready to eat, ready to drink.

How's it going?

Ready to shut it down! - Shut it down!

(tense music)

- So for recon tonight, I got two friends of mine.

This is Dan from Barstool Sports

which is one of the most popular sports websites in America.

I've had Dan do recon for me before.

- How you like that?

- I've never had lighter fluid but it's like it.

It's a hot drink.

- If Dan likes a bar he can make it successful,

if he doesn't he can make it fail with the push of a button.

Next to him is Chris Long

who's a current player with the Rams.

As a Ram, Chris Long knows this town,

he knows the sports market

and I've asked the two of them to come into your bar

and give me feedback.

- [Narrator] Jon's spies enter O'Kelley's Irish Pub,

a 3500 square foot bar grossing $3 per square foot in sales,

$147 less than the required break even point

of $150 per square foot.

In addition to the cameras following the staff,

Jon has placed surveillance cameras around the bar

to capture the action and watch it live.

- [Woman] Hey guys!

- What's going on?

- [Woman] Can I get you something?

- Yeah, can I get a Bud?

- And how about you, hon?

- I'll have a Bud Light.

- Whoa, what kind of pouring is he doing?

- Are you kidding me?

- Thanks a lot, man, appreciate it.

- What were you saying?

- Tastes a little, uh, flat maybe?

- How can you succeed pouring a bad beer in St. Louis?

This is the home of Budweiser!

- That's an embarrassment.

- I got a burger, no cheese, medium well will fries.

- Absolutely, thank you.

- I'll do Reuben nachos.

- [Jon] And that's our cook Anthony.

- [Anthony] Freezer burn, freezer burn.

- Now he's microwaving the burger meat to thaw it out.

He should already have the meat prepped and thawed

before service begins.

This is just lazy cooking!

- [Cameron] Whoever wants to put these goggles on

can have a shot for free.

- [Woman] Cameron, no, come on.

(cheering)

- Pam tries but she doesn't have a clue.

He does not behave like this when I'm there.

- This is the real him.

- Is our food coming?

- Is that burger done yet?

- So they don't have their food yet.

- Oh no.

- Which has been what, a good 15 minutes or so?

- [Woman] Yes.

- That's totally wrong.

The cheese is wrong.

You know what (beep) it,

just put the french fries, I'm done.

- What is that?

- [Woman] That's the Reuben nachos.

- Oh no.

You're a restaurant person,

you know how important food quality and consistency is.

- That is a huge issue with me.

- [Waitress] Who gets the nachos?

- [Dan] I'm the nachos.

- Please be good.

- These chips are awful.

There's so much sauerkraut, thousand island

and none of the cheese is cooked.

How's the burger?

- I'm not a stickler about hamburgers but (beep).

For us it was disappointing because they were the basics.

How do you mess nachos up, how do you mess a burger up?

It wasn't good.

- Alright, so let me you why I'm at this bar.

Billy wrote me a letter and I wanna read it to you.

Dear Mr. Taffer, I've been to two of your seminars

in Chicago a few years ago.

You said if I ever needed anything

you would remember me and help.

I'm willing to step back in and do whatever it takes

not to lose my business.

Please, Mr. Taffer, help me.

I will do anything.

- [Woman] Hm.

- [Jon] Kev, what's Billy doing right now?

- Playing pool and taking shots.

- He's not doing anything! - Mm-mm.

- There's Waterman.

- Where the hoes at?

- Waterman is a friend who worked there for years

who chose to step up and be a manager.

He doesn't want to.

But if he doesn't, this place is gonna go down.

- Let's get (beep) up, let's get high, let's get drunk.

- There's Razzo, she's a bartender.

- Look at her, no.

- She's pulling the beer with a cigarette in her hand.

- Look at that, right there.

- [Jon] Over the drink!

- [Kim] And grabbing it on the mouth

is always a great option.

- And there you go, Kev,

you just licked her cigarette filter

when you take a drink of that glass.

- No drinks here.

- There's Crystal, she's a bartender and assistant manager.

There's Caroline, she's a server.

- I don't know what's going on with that.

And there's Rob, Kev, he's the kitchen manager.

- Give me a little while, they just put in a big order.

- So for recon I got two

Kansas City Chiefs offensive linemen.

Mitch and Andrew.

They know bars, they know this town,

I thought they'd be perfect to give us the scoop on recon.

So this is a big moment for Billy and the staff,

let's see if they deliver.

- What are we having tonight?

- I usually do something mixed,

maybe a little sweet or fruity.

- I can do like a Long Beach,

which is basically a Long Island but with cranberry juice.

- I'll give that a shot.

- Did she give 'em a menu?

- I don't know what to order, I need to look at the menu.

- So she's made no effort to sell them anything.

- We need to get in line over there.

- So the shot comes first.

Let's see, now she's gonna clean up the shots.

She now has everybody's saliva on her hands,

right, from touching the rim of all those glasses?

Wipes her mouth with her hands,

puts her hands through her hair,

she's doing it all wrong, she hasn't done one thing right!

- Long Beach.

- [Jon] Oh, look at the color of that!

- I'm actually confused at what she just put in there.

Even if it's sweet and sour and cranberry

that color is not normal.

- Taste good?

- It's not doing much, it's just kind of watered down.

- Oh man.

- So what's the deal with ordering this food again?

- Okay, so you're gonna go to the food window,

you're gonna order from the food window.

- Now the fact that she couldn't write it down

and bring it over there

with the nine customers they have in the room is absurd.

- I don't get why you can't just order there but whatever.

(fryer sizzling)

- You guys got any questions about the menu?

- Now would you ever order food from a guy

with a towel on his shoulder like that?

- I would ask him, did you clean your neck with that towel?

I just wanna know.

- What can I get for you?

- How about an order of just the big burger?

- Can I just get grilled chicken?

- And that's gonna be at least a 30 minute wait,