Subtitles section Play video Print subtitles (upbeat music) - Alright everybody, come on in! - Yeah, lets do it! - Welcome to Sac-town. - Thank you, thank you, thank you. - Lot of dudes. - I love that we got called back tonight. I'm fully prepared, ready to eat, ready to drink. How's it going? Ready to shut it down! - Shut it down! (tense music) - So for recon tonight, I got two friends of mine. This is Dan from Barstool Sports which is one of the most popular sports websites in America. I've had Dan do recon for me before. - How you like that? - I've never had lighter fluid but it's like it. It's a hot drink. - If Dan likes a bar he can make it successful, if he doesn't he can make it fail with the push of a button. Next to him is Chris Long who's a current player with the Rams. As a Ram, Chris Long knows this town, he knows the sports market and I've asked the two of them to come into your bar and give me feedback. - [Narrator] Jon's spies enter O'Kelley's Irish Pub, a 3500 square foot bar grossing $3 per square foot in sales, $147 less than the required break even point of $150 per square foot. In addition to the cameras following the staff, Jon has placed surveillance cameras around the bar to capture the action and watch it live. - [Woman] Hey guys! - What's going on? - [Woman] Can I get you something? - Yeah, can I get a Bud? - And how about you, hon? - I'll have a Bud Light. - Whoa, what kind of pouring is he doing? - Are you kidding me? - Thanks a lot, man, appreciate it. - What were you saying? - Tastes a little, uh, flat maybe? - How can you succeed pouring a bad beer in St. Louis? This is the home of Budweiser! - That's an embarrassment. - I got a burger, no cheese, medium well will fries. - Absolutely, thank you. - I'll do Reuben nachos. - [Jon] And that's our cook Anthony. - [Anthony] Freezer burn, freezer burn. - Now he's microwaving the burger meat to thaw it out. He should already have the meat prepped and thawed before service begins. This is just lazy cooking! - [Cameron] Whoever wants to put these goggles on can have a shot for free. - [Woman] Cameron, no, come on. (cheering) - Pam tries but she doesn't have a clue. He does not behave like this when I'm there. - This is the real him. - Is our food coming? - Is that burger done yet? - So they don't have their food yet. - Oh no. - Which has been what, a good 15 minutes or so? - [Woman] Yes. - That's totally wrong. The cheese is wrong. You know what (beep) it, just put the french fries, I'm done. - What is that? - [Woman] That's the Reuben nachos. - Oh no. You're a restaurant person, you know how important food quality and consistency is. - That is a huge issue with me. - [Waitress] Who gets the nachos? - [Dan] I'm the nachos. - Please be good. - These chips are awful. There's so much sauerkraut, thousand island and none of the cheese is cooked. How's the burger? - I'm not a stickler about hamburgers but (beep). For us it was disappointing because they were the basics. How do you mess nachos up, how do you mess a burger up? It wasn't good. - Alright, so let me you why I'm at this bar. Billy wrote me a letter and I wanna read it to you. Dear Mr. Taffer, I've been to two of your seminars in Chicago a few years ago. You said if I ever needed anything you would remember me and help. I'm willing to step back in and do whatever it takes not to lose my business. Please, Mr. Taffer, help me. I will do anything. - [Woman] Hm. - [Jon] Kev, what's Billy doing right now? - Playing pool and taking shots. - He's not doing anything! - Mm-mm. - There's Waterman. - Where the hoes at? - Waterman is a friend who worked there for years who chose to step up and be a manager. He doesn't want to. But if he doesn't, this place is gonna go down. - Let's get (beep) up, let's get high, let's get drunk. - There's Razzo, she's a bartender. - Look at her, no. - She's pulling the beer with a cigarette in her hand. - Look at that, right there. - [Jon] Over the drink! - [Kim] And grabbing it on the mouth is always a great option. - And there you go, Kev, you just licked her cigarette filter when you take a drink of that glass. - No drinks here. - There's Crystal, she's a bartender and assistant manager. There's Caroline, she's a server. - I don't know what's going on with that. And there's Rob, Kev, he's the kitchen manager. - Give me a little while, they just put in a big order. - So for recon I got two Kansas City Chiefs offensive linemen. Mitch and Andrew. They know bars, they know this town, I thought they'd be perfect to give us the scoop on recon. So this is a big moment for Billy and the staff, let's see if they deliver. - What are we having tonight? - I usually do something mixed, maybe a little sweet or fruity. - I can do like a Long Beach, which is basically a Long Island but with cranberry juice. - I'll give that a shot. - Did she give 'em a menu? - I don't know what to order, I need to look at the menu. - So she's made no effort to sell them anything. - We need to get in line over there. - So the shot comes first. Let's see, now she's gonna clean up the shots. She now has everybody's saliva on her hands, right, from touching the rim of all those glasses? Wipes her mouth with her hands, puts her hands through her hair, she's doing it all wrong, she hasn't done one thing right! - Long Beach. - [Jon] Oh, look at the color of that! - I'm actually confused at what she just put in there. Even if it's sweet and sour and cranberry that color is not normal. - Taste good? - It's not doing much, it's just kind of watered down. - Oh man. - So what's the deal with ordering this food again? - Okay, so you're gonna go to the food window, you're gonna order from the food window. - Now the fact that she couldn't write it down and bring it over there with the nine customers they have in the room is absurd. - I don't get why you can't just order there but whatever. (fryer sizzling) - You guys got any questions about the menu? - Now would you ever order food from a guy with a towel on his shoulder like that? - I would ask him, did you clean your neck with that towel? I just wanna know. - What can I get for you? - How about an order of just the big burger? - Can I just get grilled chicken? - And that's gonna be at least a 30 minute wait, you guys okay with that? - 30 minute wait, at least! - Razzo, I was supposed to have a shot with the girls over there. - [Waterman] I know. I wonder how many shots she's had tonight. - I don't know. - What kind of owner would just say whatever. - Shrug it off. - She can get drunk, steal money, you know what I'm saying, I don't understand it. - And who's booze is she drinking, Billy's! - Yeah. - Exactly. - Here we go. So he's throwing raw chicken on the grill, Kev, has he washed his hands? - Not at all, look, going in the bag. - [Jon] Now he's going in the bag for, oh chips. - So that whole bag would have to be thrown away. Look at that. - So those aren't nachos, those are more like death-o's. You're gonna eat some raw chicken on your nacho chips, can you imagine? - No, I don't want to. - Look at that grill. Now I thought that was a char broiler it's so black, that's a flat top. - That thing ain't been cleaned since the early 70's. - Now whatever he's cooking has gotta come out with some black on it. - Yeah, no doubt. - Wipes that rag again, touches it all with his bare hands. Oh man! Now with his spatula he goes to scoop up that chicken and what goes with the chicken on a bun? Some of that disgusting grill. (tense music) - Her eyes are definitely glazed over. - You guys doing alright down here? - You guys have tequila? - Oh yeah, you want some D? I'll take the D. (laughing) - You can do mine like slightly less. - Stop being a vagina. - She's getting drunker and drunker. - I will (beep) you up, bro. - So he writes me this letter, tells me he's failing, he's losing everything, Razzo's drinking, he doesn't even care about it, she's getting drunker by the minute and he's taking shots and playing pool. You know what, I wanna see if he's ready to do anything. I'm gonna go in and talk to him. - Go get him, Jon. (tense music) - How you doing, sir? - The question is how are you doing? - Could be better. - So I read your letter, you said you would do anything to save your business. Do you have any idea what's going on up there? No. So how are you gonna save anything? - I guess I'm gonna have to do something. - What did you do tonight? - Play pool. - Did you even look at what's going on at your bar? So what the hell are you doing, Billy? - I guess I'm doing it wrong. - No you're not doing it wrong, you're not doing (beep)! So you're a race car guy. When you lose and lose and lose and lose, what do you do? Do you do something different? - Yeah, fix it. - What did you do here? - Nothing, I didn't do anything. - But you're losing every day, right? - Yes sir. - And now you call me to bail you out! Let's go over to your bar for a minute! So girls, why don't you light up another cigarette back here, there we go! So, is this legal?