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  • - What do you need to do

  • to protect this business and your future?

  • - I need to clean up the mess.

  • - Where is that mess?

  • (intense music)

  • - Next to me.

  • - What are you gonna do?

  • - Kevin.

  • (music intensifies)

  • You're fired.

  • (scoffs)

  • - (beep) you, dude.

  • - Good night, get the (beep) out of here.

  • (rock music)

  • - I don't wanna see customers

  • waiting a long time for drinks.

  • I also wanna see if Lona can delegate,

  • and then I wanna see Bill walk the walk

  • rather than just do the talk.

  • I wanna see him manage,

  • and I wanna see Allie function with some confidence.

  • - Come on in.

  • (crowd cheering)

  • Come on in, hi.

  • (rock music)

  • - [Bartender Trainer] What kind of drink is this?

  • - It's a margarita.

  • - [Bartender Trainer] Is it a filter glass

  • or is it a shake and drink?

  • - It's a shake and drink.

  • - Redo it, redo it, man.

  • (crowd chattering)

  • - Okay, in here, right?

  • - Right in, man.

  • Drop it.

  • There you go.

  • (rock music fades to dull string music)

  • Coach is a great guy, and he's got a great personality,

  • but he's slow as molasses.

  • - I ordered the margarita.

  • He had to remake it four or five times.

  • He finally got it right.

  • - I'll get some beers.

  • (intense music)

  • - All right, how we doin'?

  • What's goin' on, talk to me.

  • - Coach is not hittin' 'em right.

  • Bill down here (beep) up five margaritas,

  • and he got three complaints of flat beers down here.

  • - You know what's also goin' on, so you know, Bill,

  • is the manager only pulls beers.

  • So, he asked, "Who wants beers?"

  • He keeps goin' to pull beers,

  • so he doesn't have to make drinks.

  • That's the game that he's playin'.

  • I was expecting Bill to step up as a manager, and he didn't.

  • He was oblivious to his bar.

  • He never looked up.

  • - Are these the same five drinks?

  • You're still makin' the same five drinks

  • when the rest of your bar is sinkin'.

  • - He was a totally ineffectual manager.

  • Okay, what I wanna do, Mikey,

  • I want you to switch with Coach.

  • (bar crowd chattering)

  • - Who wants margaritas?

  • - Coach pulled pulled beers all night long,

  • avoiding mixing drinks, until I busted him doing it,

  • and then Coach got benched.

  • (upbeat rock music) (crowd chattering loudly)

  • - It felt good to get promoted tonight to bartender,

  • and I'm still doing half the dishes

  • while I'm doing it as well, so. (laughs)

  • (crowd chanting "Mikey")

  • - Mikey, our youngest, most inexperienced bartender,

  • was faster, better, and more confident

  • than anyone in the whole damn building.

  • (crowd chattering loudly)

  • - I feel great, I'm really happy.

  • I think everybody's havin' a good time.

  • - Hey, this came out cold.

  • - The beer's too warm.

  • - I've been waiting 25 minutes.

  • - Everybody's doing a really great job.

  • - Who's all waitin' for these drinks right now?

  • All these guys are waitin' for your drinks.

  • - I see Lona's main problem.

  • She is oblivious to what's going on around her.

  • She's focused on busy work,

  • working in her business, not on it.

  • (glass shattering)

  • - Oh, (beep).

  • (customers chattering loudly)

  • - Partner, you got a broken glass?

  • - Yeah. - What if I had grabbed that?

  • - That's why I had my hand there.

  • - [Bartender Trainer] Do not ever do that again.

  • - Guys, this is what happens

  • when glass breaks in an ice bin.

  • The worst thing you can do behind a bar

  • is break glass in your ice bin.

  • You don't know what's glass, you don't know what's ice,

  • so I pour in blue curacao,

  • and that forces the bartenders to clean it.

  • When the blue is gone, I know the glass is gone.

  • That's what happens when we blow it.

  • - That's (beep).

  • - Bill, at that moment, was a complete idiot.

  • - I'm not (beep) stupid.

  • - Coach, you can't work in a busy bar, can you?

  • - I've never worked jigger with a jigger before,

  • to be honest with you.

  • - Yup.

  • - Mikey, good job steppin' up, man.

  • - I wanna work on that potential with you tomorrow,

  • and have you work with a guy who can really teach you.

  • Bill, you are nowhere near a manager.

  • When managers are busy, their eyes move.

  • They see the tables that have glasses,

  • the tables that don't, the ticket times that are good,

  • the ticket times that are bad.

  • You don't see any of this stuff.

  • You don't even see the glass in your own damn ice bin.

  • (panicked stammering)

  • And I don't wanna hear your (beeping) excuses anymore.

  • You're fired.

  • You can leave now.

  • (intense music)

  • - That's (beep).

  • - Walking behind the bar, I noticed that later in the night,

  • the older crowd disappears,

  • and a younger demographic starts to come out.

  • I gotta go through a transition, raise the energy.

  • Bring the music up.

  • Let's get the energy going in here, okay?

  • People wanna dance, all that.

  • They're starting to leave now.

  • Do it quickly, please.

  • (intense music)

  • (people chattering)

  • - If the bar had music and lighting,

  • it would be definitely be better,

  • because girls like dancin', guys like girls dancing,

  • so it would be much better.

  • - You hear any music? - No.

  • - Michelle, if I can't even get you to notice

  • that there's music in your bar,

  • do you realize how deep our problems are?

  • - I can't even hear it.

  • - You don't even see.

  • You don't hear.

  • You don't notice what's going on in your business.

  • This is a nightmare.

  • There's no dance floor lighting, there's no sound system,

  • and there's no damn reason for anyone

  • under 30 years old to be in this place.

  • - Order Up.

  • (intense electronic music)

  • Order up.

  • - All right, you're on a six-minute pickup.

  • This is better. - All right.

  • - Order up.

  • Look at me, I'm (beeping) workin' hard. (laughs)

  • - I've got food ready, but no one takin' it.

  • - How much food we got?

  • - We got two. - Nobody's getting this food?

  • - We got two tickets.

  • - Michelle, somebody has to get food out of the kitchen.

  • We have food I can't get out of the kitchen.

  • Where's Elese?

  • - Fish and chip.

  • - [Customer] That was supposed to be canceled.

  • - [Waitress] Okay, that was supposed to be canceled.

  • - Two medium well.

  • Oh, she already ran half of this.

  • - Well is on my left and medium well is on my right.

  • - They already got theirs.

  • That's half a ticket.

  • That table was not there.

  • They just sat down.

  • So, that table probably walked out.

  • (intense music)

  • - You guys want fish and chips?

  • - I have one fish and chips,

  • and then I also need two seafood mash

  • and Marley burger, medium well.

  • - That already went out.

  • - She took half of it out already.

  • We gotta get organized.

  • - There's a serious gap between what's goin' on

  • in front of the house and the back of the house.

  • The owner, Michelle, and the manager, Elese,

  • they don't know where the food's going.

  • It's turning into a complete and utter (beeping) show.

  • - Apparently, your food was in,

  • and it went to the wrong table, I apologize.

  • - We never put a food order in.

  • - Okay, all right.

  • Okay, well, then, it's really wrong.

  • - Guys, table 31, where is that ticket?

  • They've been waiting 40 minutes.

  • - Is it this one?

  • 3199.

  • - Yes.

  • That went out to the wrong table.

  • - And that's what I'm (beeping) talkin' about right there.

  • I'm workin' hard.

  • They don't pay attention to the (beeping) slips.

  • - I mean, these guys aren't rock stars,

  • but they're (beeping) haulin' their ass.

  • They're tryin'.

  • They're really tryin'.

  • - So, they're getting an A for effort?

  • - Yeah.

  • - I've gotta tell you,

  • I understand some of your frustration.

  • If I can make these systems right,

  • your attitude will be fine.

  • - Beautiful.

  • - You were gonna bring us drinks about an hour ago.

  • - I apologize.

  • I wasn't able to follow up on the ticket.

  • God knows where the ticket went.

  • (intense music)

  • I'm cracked.

  • I'm cracked, I'm done.

  • - What's goin' on?

  • - I can't keep track of my tables.

  • - Is crying going to make this better?

  • - No. - Okay, so if you're

  • gonna cry, I'm gonna ask you to leave.

  • I need you to act like a manager.

  • Do it.

  • - I'm failing.

  • I feel like I'm not going to catch up.

  • - Elese, listen to me.

  • Diana, tonight, was on the money.

  • You're the one who blew it.

  • Elese is full of (beep).

  • Elese causes the confusion in the kitchen, not Diana.

  • - Order up.

  • - I just want a drink.

  • I don't care what I have.

  • I just want one drink.

  • - Who's waiting for drinks still?

  • (customers yelling loudly)

  • You threw your husband out of here to say

  • that you could do it, and you haven't managed anything.

  • - I know that.

  • - And she is incapable of managing anything.

  • - I have no excuse.

  • - This is a lost cause.

  • - Last call, everyone.

  • Please come back, thank you.

  • (intense music)

  • - So, Diana, you looked at me,

  • you said you were gonna prove yourself, and boy, you did.

  • - Thank you. (group applauding)

  • - Elese, you looked at me and said it's her or you.

  • Tonight, the entire fell apart and it was your fault.

  • You're a disorganized mess.

  • You can't lead anybody.

  • Michelle, now, it's time for you to be an owner.

  • You're gonna fire her.

  • (intense music)