Placeholder Image

Subtitles section Play video

  • Hi, I'm James. I'm a restaurant owner

  • and I'm going to take you through some interview questions for wait staff.

  • I'll ask you some common interview questions

  • and I recommend you pause the video after each one to think about how you'd answer it.

  • Say your answers out loud to practice what would it be like with a real interview.

  • You can even record yourself on your phone or webcam

  • and then watch it back to see where you think you could improve.

  • I'll finish up giving you some tips what I'd expect to hear from you in a successful interview.

  • Let's get started.

  • What is your experience with customer service and how does it relate to this position?

  • Describe your last dining experience and how it could have been improved.

  • What are some food trends that you've noticed recently?

  • What would you do if your customer tried to combine multiple special offers that couldn't be combined?

  • What are your feelings on tip sharing?

  • Have you dined with us before

  • and if so, what do you think we could have done better?

  • How would you deal with an angry or disgruntled customer?

  • How do you feel about working split shifts?

  • Do you have any questions for me about this position?

  • So the way you'd stand out positively in an interview is by

  • being well presented, well dressed,

  • coming prepared with all the documents that might be relevant to the position.

  • I think it's very important you do some research on the organisation that you're looking

  • to work at before you turn up to the interview.

  • You'll be asked a lot of questions by someone like myself

  • about how you might be able to improve some of their systems and things like that

  • and if you don't know about the organisation,

  • then you're not going to be able to answer these in the correct way.

  • When given the opportunity to ask questions it's good practice to do so.

  • It shows confidence, initiative and interest in the position you're trying to get.

  • During the interview process, it's quite likely you're going to be asked to give examples

  • of certain scenarios, when things have happened in previous jobs.

  • So just make sure you can prepare with a few of those

  • so that you don't have to be thinking too long about your answers.

Hi, I'm James. I'm a restaurant owner

Subtitles and vocabulary

Click the word to look it up Click the word to find further inforamtion about it

A2 position customer organisation practice improve good practice

Interview Practice | Waiter

  • 6 1
    林宜悉 posted on 2020/10/23
Video vocabulary