Name: Saying 'well done!' - 08 - English at Work tells you how to give praise
Uploaded: 2020-07-01T16:50:21.000Z
Duration: 4 min 25 s
Description: Thousands of YouTube videos with English-Chinese subtitles! Now you can learn to understand native speakers, expand your vocabulary, and improve your pronunciation...

Paul has called Tom and Anna into room 301 The place where difficult conversations happen.

Perhaps pool has found out about yesterday's unhappy clients.

After the way you coped with Mr Lime, you should be praised.

Well, if he is pleased, he'll say things like, Well done.

And if it's not Well, I suppose is bull now.

Well, Tom Anna, yesterday was not a great day to clients came in with serious complaints.

Come Quat received a delivery of imitation bananas that were purple, not very convincing.

And Mr Lime ordered grapefruits, but got pineapples.

Listen, were you responsible for these errors?

Well, yes, but pull mistakes happen, but it seems that Mrs Come quite left.

Our office is even angrier than when she came in.

And she said she will never use tiptop trading again.

You told her to spray paint the bananas and to stop being such a miserable old witch.

Yeah, well, look, she had bean very rude to me.

If you weren't such a good salesman, I would fire you for that.

Not only was Mr Lime satisfied that his business would be resolved, but we might even get some extra business from him.

You were in a difficult situation and you handled it well.

You remained calm, friendly and professional.

Did see Well, it it was very unfortunate.

I want you to take charge of the Imperial Lemon presentation.

Tom, if you speak to a client like that again.

Quat was so angry, she even he melt Mr Socrates.

Let's listen again to some of the phrases all used to praise her.

You're in a difficult situation, and you handled it well.

He also explained why he thought Anna had done a good job.

But Tom's mistakes have given everyone a lot of work to do tomorrow.

First thing tomorrow, we need to sort this mess out.

Tom, I want you to phone every single client and check the orders.

 Anna, you could go to the warehouse and find out what's going on in there. 

Subtitles ListPlay Video

Saying 'well done!' - 08 - English at Work tells you how to give praise

sort

situation

miserable

convince