Placeholder Image

Subtitles section Play video

  • Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com.

  • In this tutorial, I will teach you how to pass a food and beverage interview. So it

  • does not matter which position you are being interviewed for within the food and beverage

  • industry, please do make sure you watch this tutorial from beginning to end, because I

  • promise to make you the stand out candidate at your interview! And this is what I will

  • cover during the presentation, to achieve that goal. I will give you sample food and

  • beverage interview questions for all roles. I will give you example answers to help you

  • succeed at your food and beverage interview. I will tell you the qualities you have to

  • show at your interview to pass, and I will also then give you access to further resources

  • to help you succeed at your interview. Before I do that, a very warm welcome to this presentation.

  • My name is Richard McMunn. That's me there in the center. I've been helping people to

  • pass their interviews for over 20 years now. I always do that by giving you top scoring

  • answers. Please do make sure you hit the SUBSCRIBE button below the video and then you won't

  • miss out on any of the weekly training videos I upload. I would also very much appreciate

  • your support if you gave the video a LIKEthank you very much. That tells me you enjoy

  • the content, and I'll create more for you. OK. Let's get into those food and beverage

  • interview questions and top-scoring answers. The first question I want you to prepare for

  • is, tell me about yourself and why you want to work within this food and beverage role?

  • Now, this will be the very first interview question that comes up. So let's give them

  • a powerful and positive answer, because then that enables you to move forward with the

  • remainder of the interview with confidence. Here we go. “I believe I am a professional,

  • attentive, positive and flexible person who enjoys working in a customer-facing role.

  • The experiences I have gained in life so far means I will be able to carry out the duties

  • of this food and beverage role to the necessary standards. For example, I have experience

  • of providing great service to people, I can work as part of a team in a supportive manner,

  • I am diligent and will not make mistakes, and I am also a very fast learner. That means,

  • if I am successful at the interview today, I will be able to learn the role in a short

  • space of time, so I can then start making a positive contribution to your business.”

  • That is a brilliant answer and it is positive in nature. It shows that you are enthusiastic

  • about the role and you can make an immediate positive start. Let us now take a look at

  • the second food and beverage interview question that I want you to prepare for, and that is:

  • why do you want to work for us? Why do you want to work for our company? My tip is, in

  • your answer to this food and beverage interview question, show you have thought carefully

  • about the reasons why you want to work for their company. Here's my perfect answer: “Because

  • we spend so much time at work, I believe you should choose your employer carefully. When

  • I first saw this food and beverage role advertised, I started looking into your company, and it

  • quickly became apparent that you are a good company to work for. The way the business

  • has developed over the years is impressive, and it is also clear from some of the comments

  • left online by both customers and former members staff, that you are an excellent employer.

  • I want to work for a company where I am supported in the role and I also want to work alongside

  • passionate and dedicated people. I believe this will be the case if I get to work for

  • your organization.” So that is a great answer! Its concise, it shows that you've looked into

  • them, you are being positive and complimentary about them, and you feel that you will be

  • a perfect fit for the role and for their organization. I still have more questions to run through,

  • so please don't go anywhere. But when you're ready, if you want to CLICK THAT LINK in the

  • top right hand corner of the video, it takes you through to my website, PassMyInterview.com,

  • and you can download my full set of 19 Food & Beverage interview questions and top-scoring

  • answers. Let's move on to the next question. What qualities do you have that will help

  • you to thrive within this food and beverage role? My advice is to have a set number of

  • qualities ready to talk about in your answer to this interview question. Here is my suggested

  • answer. “I have numerous skills and qualities that will help me to perform well within this

  • role. However, I would say my top ten qualities are: CUSTOMER-FOCUS, ATTENTION TO DETAIL skills,

  • an ability to WORK HARD UNDER PRESSURE, a FLEXIBLE approach to work, which means I can

  • work the hours needed, and also the fact I am a FAST LEARNER. I am also a POSITIVE person

  • who is a SUPPORTIVE TEAM WORKER, I can always be RELIED UPON to do a great job, I have HIGH

  • STANDARDS OF PERSONAL PRESENTATION and I have a COURTEOUS AND PLEASANT ATTITUDE.” The

  • fact that you are listing 10 there is greatthat will help to make you the standout candidate,

  • because the other applicants will be sitting there in the interview chair thinking off

  • the top of their head of what qualities they have that they can bring to the role. However,

  • you already have a list of 10 in your head that you can real off in response to this

  • interview question! And this response is really good for other questions also, such as, tell

  • me about yourself? So they are really good qualities to have within the food and beverage

  • industry. The next question we need to prepare for is: what would you do if another member

  • of the food and beverage team were not pulling their weight? So you have three options for

  • answering this question. Number one is, ignore the situation and basically do the work yourself

  • to make up for the shortfall. Number two, you can report it to your manager or supervisor,

  • which is probably the second best option. However, my option would be to tackle the

  • issue yourself. Because that shows that you don't want to waste your manager's time because

  • he or she are busy. So you're going to sort this out yourself, because you care about

  • the team. So here is my answer. “I would speak to them immediately, in private and

  • out of the way of customers. I would politely explain how important it was for them to help

  • the rest of the team, as if they did not pull their weight and do the duties they were supposed

  • to be doing, it would not only start affecting the rest of the team, but it could also impact

  • on the level of service we provide to our customers. The food and beverage industry

  • is highly competitive, and the success of the business is dependent on returning customers.

  • The only way we, as a team, would get repeat custom, is through providing great levels

  • of service on a consistent basis.” That is a brilliant answerit's really, really

  • strong because it shows that you will take action. But you also, more importantly, understand

  • why not performing to the necessary standards can have an impact on the customer service

  • levels and the business as a whole. The next question is, what's your biggest weakness?

  • Whatever you say in response to this food and beverage interview question, do not give

  • a weakness that is a match for the requirements of the role. Here's the best way to answer

  • this question. "I think my biggest weakness has to be the fact I find it hard asking for

  • help from other people. I am the type of person who wants to figure things out for myself,

  • but obviously this can take extra time, when in fact a more efficient way of doing things,

  • would be to simply ask someone within my team for help or guidance. Although this is a weakness,

  • one of my strengths is I always react positively to feedback from others and I always look

  • to improve and develop within my role.” The next question is, tell me about a time

  • when you went above and beyond for a customer? When have you delivered brilliant customer

  • service? Give a SPECIFIC SITUATION you've been in previously where you've gone above

  • and beyond what was required. Here's a great answer. “I was working in a previous role

  • dealing with a customer who was experiencing some issues ordering one of our products online.

  • My role required me to deal with customer calls within a set time period; however, I

  • felt this was one of those situations whereby I needed to exercise flexibility and go out

  • of my way to help the customer. I could detect they were not very computer savvy, so I spent

  • additional time asking them questions to find out what product they needed. After a few

  • minutes of probing, I managed to establish their requirements and I then found the perfect

  • product for their needs. I then took the payment over the phone and I reassured them the process

  • was secure. I also upgraded them to our fast delivery service as a gesture of good will,

  • and the following day I called them to check they had actually received their delivery.

  • The customer went on to leave a glowing review of our company online, so it was certainly

  • worth the extra effort to help them out.” Now, the way that I have answered that is

  • by giving a specific situation I was in where I'd helped a customer, and that is the way

  • to answer that behavioral type interview question. Do not say what you WOULD DO in that kind

  • of situation. Give a SPECIFIC SCENARIO you've been in previously where you've gone above

  • and beyond for a customer. The next step for you to take, is to download my Food & Beverage

  • Interview Questions and Answers PDF guide by clicking that link in the top-right hand

  • corner of the video. It will take you through to my website, PassMyInterview.com and you

  • can have that within your inbox within 2 minutes from now! There are 19 questions and answers,

  • and the answers that I provide you with are all TOP-SCORING ANSWERS and I've included

  • all of the six that I've covered within this presentation. I hope you've enjoyed this presentation.

  • Thank you for watching and listening. Don't forget to SUBSCRIBE and hit the LIKE button.

  • Thank you very much. And I wish you all the best for passing your food and beverage interview.

  • Have a brilliant day.

Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com.

Subtitles and vocabulary

Operation of videos Adjust the video here to display the subtitles

A2 beverage role customer interview question answer question

FOOD & BEVERAGE Interview Questions & Answers! (Food & Beverage Assistant, Host & Manager Interview)

  • 3 0
    林宜悉 posted on 2020/04/13
Video vocabulary