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  • Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com,

  • and in this tutorial, I will teach you how to pass a SCRUM MASTER INTERVIEW. So, it does

  • not matter which organization or company you are being interviewed for, for the position

  • of Scrum Master, please do make sure you tune in and watch this video from beginning through

  • to the end, because it will make a huge difference to your preparation. Not only am I going to

  • give you a number of scrum master interview questions that are pretty much guaranteed

  • to come up during your interview, but I will also give you some top scoring suggested answers

  • to make sure you are the stand out candidate! Now, before I do that, a very warm welcome

  • to the scrum master interview training tutorial. My name is Richard McMunn. That's me there

  • in the center of the screen. I am a former fire officer of 17 years, and since then,

  • I've been helping people for about 20 years now to pass their interviews, and I do that

  • primarily by giving you top scoring, unique and concise answers that you can't find anywhere

  • else on the Internet. Please do make sure you SUBSCRIBE to the channel by clicking the

  • red button below the video, and then you are not going to miss out on any of the weekly

  • insider interview training videos I'm uploading. I would also very much appreciate your support

  • if you gave the video a LIKE (thanks!) that always motivates me to create more content

  • for you. Thank you very much indeed. Okay. Let's get into those scrum master interview

  • questions and answers. Now, you can either take notes as I progress, or if you want to

  • wait, I will tell you at some stage during this video where you can download my full

  • set of 20 Scrum Master Interview Questions and Answers. So, the first question that I

  • want you to prepare for during your scrum master interview is: Tell me about yourself

  • and why you want to work in this role as our scrum master? As you and I know, being a scrum

  • master requires a unique set of skills, qualities and attributes. So we want to start off and

  • give the hiring manager a brilliant, positive answer that demonstrates you are capable of

  • performing the role to a competent high level. Here we go. “I want to work in the role

  • of Scrum Master because the essential skills, qualities and attributes needed to perform

  • successfully are the ones I possess. Over the years, the experiences I have gained have

  • enabled me to be effective as a scrum master. I am extremely driven, supportive, adaptable

  • and I hold excellent problem-solving capabilities that enable me to facilitate and lead a team

  • towards its goals. I always develop and maintain excellent working relationships with the teams

  • I am working with, I know what level of influence to exert on a team, and I also possess a relentless

  • pursuit of continuous improvement and development with all teams I am the scrum master for.

  • I understand, from your perspective, this is a difficult role to fill, but based on

  • my past experiences, my passion for the role and my excellent interpersonal and communication

  • skills, I feel strongly you will be impressed with my work ethics, integrity, values and,

  • more importantly, the results I will produce as your scrum master.” That is a rock solid,

  • positive answer! It is in depth, but I prefer in depth answers, and based on the fact that

  • lots and lots of people are passing their interviews after watching my videos, this

  • is the method I want you to follow. Now, of course, you can either repeat that word for

  • word if it is a match for what you believe in and your skills, or you can take notes

  • of the elements of that response that you think are most suited to you personally and

  • professionally. Second question of your scrum master interview: Why should we hire you as

  • our scrum master? So, why should we hire you? This is another interview question forWhat

  • makes you the standout candidate?” Here is my suggested answer: “I believe you should

  • hire me because I have the past experiences and qualities to deliver consistent results

  • for you. As the scrum master, I will help the team reach agreement on all tasks, projects

  • and deadlines, conduct productive and progressive daily scrum meetings, and also keep everyone

  • focused on what we have all agreed during our meetings. I will also ensure I effectively

  • remove any obstacles and barriers the team faces along the way. I am someone who always

  • acts with honesty and integrity, and you have my word that I will work extremely hard to

  • deliver the results I am responsible and accountable for as the scrum master.” Another great

  • response! By the way, if you are LinkedIn.com and you want to connect with me, I have put

  • my linked in connection in the description below the video, so you can connect and just

  • say hello if you want to. Question number three of your scrum master interview: In your

  • opinion, what is a successful scrum master? This is assessing your understanding of the

  • job description and more importantly, the person specification. Here is my answer: “I

  • believe a successful scrum master is someone who can meet the objectives that are defined

  • by their employerwhich in this case, is you.

  • A successful scrum master is also someone who has a clear understanding and grasp of

  • both leadership and facilitation. As a scrum master, you need to know when to lead situations,

  • and also when to simply facilitate the team to help them achieve their goals. A successful

  • scrum master is also someone who can help a team reach its full potential by both encouraging

  • and enabling its members. To be successful, you need breadth of knowledge in respect of

  • the product you are helping the team develop, and also the market within which that product

  • falls in. Finally, you need to be a strong relationship builder and influencer.” So,

  • another stronger answer. And you will notice, even though we're only, I think, three questions

  • in to our scrum master preparation, you'll notice that a lot of my responses are literally

  • loaded with positive key words and phrases. And I believe that's important, because they

  • will resonate positively with the interviewer and it helps you to be the standout candidate.

  • Question number four: Tell us about an issue you had with a stakeholder and what you did

  • to resolve it? Now, this doesn't necessarily have to be in a role as a previous scrum master.

  • You could have worked in a different role as perhaps a project manager, or project coordinator.

  • The important thing is, what they are assessing here is your ability to resolve situations

  • and take responsibility for them. Taking ownership of situations is a unique skill that not many

  • people have. But it is vital if you are to be an effective leader or scrum master. Here

  • is my suggested answer to the interview question: Tell us about an issue you had with a stakeholder

  • and what you did to resolve it in a previous role? “In a previous role I was responsible

  • for facilitating the completion of a time-sensitive project. The project was progressing extremely

  • well. However, as time went on, one particular stakeholder was starting to stall on the delivery

  • of their part of the project specification. It was my job, as the project facilitator,

  • to speak to the stakeholder in order to find out why there was a delay, and more importantly,

  • what we could do to speed things up to ensure the project completed successfully. Despite

  • trying to make contact with the stakeholder, they would not return my calls, and so I decided

  • to jump on the train and make my way to their offices. When I arrived, it was clear they

  • did not share the same enthusiasm for the project as me, and their CEO adopted an entirely

  • defensive attitude. He had effectively under quoted for the work, and as a result, they

  • were operating at a loss for this particular project. I explained in very clear terms how

  • their inaction was going to impact massively on not just everyone who had a vested interest

  • in the project, but also the end user, which in this case was a local hospital. I used

  • effective negotiation and persuasion techniques to explain how any failure with the project

  • could impact negatively on their company from a local media perspective, and that it was

  • imperative they delivered on their promises. The CEO eventually came around to my way of

  • thinking and he promised to deliver their side of the project on time. From that day

  • on, I kept in regular contact with the CEO to make sure he kept to his word, which he

  • did do. The project was finally completed on time and to the required specification.”

  • Now, if you just quickly look at how I have structured the answer, I have used a common

  • technique, an effective technique, called the star technique. You start off and you

  • tell them the SITUATION you were in. You then explain the TASK that needed to be done. And

  • then the bulk of the answer is the ACTION that you took. And then finally you finish

  • off with the RESULT of your actions. And in that response, you'll see that I've used a

  • short story that explains how I took ownership of the situation, and I also used effective

  • persuasion and negotiation techniques to get somebody to complete their side of the project,

  • which everybody was dependent upon. Next question of your scrum master interview: Tell me how

  • you would facilitate a daily scrum meeting? As you and I know, as a scrum master, you

  • will need to hold daily scrum meetings. What would you do during your scrum meeting? Here

  • is my suggested answer: “The daily scrum meeting is absolutely vital in ensuring the

  • team is focused on what they need to achieve. It is also vital in providing me with information

  • and details on what it is, if anything, that is preventing the team from achieving its

  • objectives. On that basis, I would ask three very specific questions during the team scrum

  • meeting. The questions I would ask are: what the team had achieved the previous day; what

  • they were planning to achieve on that particular day, and also what was preventing them for

  • achieving their objectives. To summarize, I would use the daily scrum meetings to focus

  • the team and use my expertise and experience to influence and facilitate them towards the

  • goal.” A really strong answer! Next interview question: How would you deal with discord

  • or conflict in a team? So again, this doesn't have to necessarily be a situation as a scrum

  • master. You might have been in a previous role where you took ownership and dealt with

  • discord or conflict within a team. So, we've already tackled the question about dealing

  • with an external stakeholder. But what happens within a team? How do we resolve this, or

  • facilitate it? Here is my suggested answer: “I believe there are five important steps

  • to follow when resolving or facilitating the resolution of conflict in a team. The FIRST

  • STEP is to identify the main cause of the issue. If you don’t know the exact reasons

  • for the problem, then you cannot resolve it. STEP TWO would be to hold discussions, most

  • probably during the daily scrum meetings, to openly talk about the discord and what

  • the team could do to resolve it. STEP THREE would be to explore different ways the team

  • could resolve the discord or conflict. It would be important at this stage to listen

  • to both sides, understand the issues and look to stop it as soon as possible by ensuring

  • everyone cooperated with the proposed resolution. STEP FOUR would be the agreement of a definitive

  • way forward for the team, whilst STEP FIVE would be to regularly revisit the progress

  • the team was making through open discussions during the daily scrum meetings.” And what

  • I particularly like about that response is that you are following a number of steps,

  • which in this case is five, to achieving your objectives of resolving discord or conflict.

  • That demonstrates to the interviewer that you know exactly what to do, and you already

  • have experience in this situation and you have a process that you would follow that

  • is tried and tested and that it works! Next question of your scrum master interview, which

  • is guaranteed to come up: What are your strengths and what are your weaknesses? Now, this might

  • be divided in two questions, but I've put it into one. So, what are your strengths and

  • what are your weaknesses? Now, you will notice in this answer, I give a number of strengths,

  • but I only give ONE weakness. But the important thing when giving a weakness during any interview,

  • is to make sure that that weakness does not harm your chances of success. So, if you were

  • to say during a scrum master interview: “You know, I don't feel very confident, or I'm

  • not very good at facilitating.” Then you won't be getting the job! So make sure the

  • weakness that you give is obviously honest and genuine, but that is one that will not

  • damage your chances of successfully passing the interview. Here is my suggested answer:

  • “I have numerous strengths that I feel will enable me to excel in the role of a scrum

  • master. These include, my ability to deliver consistent proven results for my employer,

  • exceptional influencing and facilitating skills, and also strong interpersonal and relationship

  • building capabilities. In respect of my weakness, I sometimes find it difficult to strike a

  • healthy work/life balance. In the past, I have literally been working 16-18 hour days

  • during some difficult and complex projects whilst being scrum master, and obviously this

  • can be unhealthy if you maintain this level of work. Having said that, as the years go

  • by, I am becoming a smarter and more intelligent scrum master whilst still being passionate

  • and fully committed to the role.” While you are giving a weakness, you are also saying

  • that, you know, I am looking to improve and develop, which as you and I know, is an important

  • aspect of being a scrum master. But you'll notice that that weakness is actually quite

  • intelligent in some ways. And that has been one of my own personal weaknesses in the past,

  • where I've worked so hard, you know, because you're so committed, that it can be unhealthy.

  • But from an employer's perspective, that would be music to their ears that you are prepared

  • to work long hours. If you would like my full set of 20 great answers to your SCRUM MASTER

  • interview, there's a link that has appeared in the top-right hand corner of this video.

  • If you click it, it'll take you through to my websitePassMyInterview.com, which I

  • founded a few years ago, and it's designed to get as many people as possible to pass

  • their interviews, and we are having a huge amount of success with it. I've included all

  • of those, I think these seven answers that I've given you there, but you'll get another

  • 13 top scoring answers to help you prepare for your scrum master interview! I hope you

  • enjoyed that. Please don't forget to SUBSCRIBE. I very much appreciate your support within

  • this community. We've got about 200,000 subscribers now, so we're growing at a rate of about 1,000

  • a day. Make sure you take part within the community. If you have any questions, put

  • it in the comments section below. And also, I would you appreciate it if you gave the

  • video a LIKE. I'd like to say that motivates me to create more content for you. Don't forget

  • to connect with me on LinkedIn. Thank you very much indeed! I wish you all the best

  • for passing your scrum master interview. I hope you have a brilliant day. Thank you very

  • much.

Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com,

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B1 scrum master project stakeholder role answer

7 SCRUM MASTER INTERVIEW QUESTIONS & ANSWERS!

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    林宜悉 posted on 2020/03/09
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