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Hi there everybody!
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My name is Richard McMunn from the career guidance company How2Become.com, and in this
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training video I'm going to teach you how to pass your receptionist interview.
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If you've got one coming up I strongly recommend you watch this video from beginning to end
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because I'm going to give you 7 interview questions and suggested answers to prepare
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for.
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So, a very warm welcome to this training video.
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As I say, that's me there on the right-hand side.
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Richard McMunnn.
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I've been helping people to pass their interviews for over 20 years now.
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And in this particular video we are going to focus on your RECEPTIONIST INTERVIEW.
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As always, if you haven't done so yet please do SUBSCRIBE to the channel by clicking the
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red button below the video.
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The benefit of that is you will then get notified as soon as I create other videos which I'm
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doing all of the time, so you won't miss out.
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And please also, if you do find these training video useful please give it a thumbs up!
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In return, if you have a receptionist interview coming up please tell me the type in the comments
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section below this video and I will give you a full list of interview questions to prepare
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for.
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Also, if you would like a copy of these slides to download for free and work on, please say
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yes in the comments section below the video and I'll give you a link.
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Okay, let's get straight to it.
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The first question in my 7 top receptionist interview questions and answers.
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Question number one.
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“Tell me about yourself and why you think you are best suited to the role of a receptionist?”
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Probably the first question you will get asked at your receptionist interview.
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So here is my answer for you.
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“I have studied the job description in detail and believe I have all the skills competencies
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and experience required to perform the role of receptionist to an excellent standard.
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Now I have a keen eye for detail.
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I can be relied upon to organize my working day so that all tasks are achieved.
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I will never miss a deadline and I will act as a positive role model for your organization.
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I understand that the role of receptionist means I will, more often than not, be the
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first point of contact for your customers and clients.
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I am presentable.
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I take my responsibilities seriously and I will always perform to a high standard regardless
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of the task I am required to undertake.”
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A brilliant response to that first question!
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And it will get you off on the right foot.
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Okay, let's move on to question number two.
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In my 7 top receptionist interview questions and answers.
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“How would you organize your working day as a receptionist?”
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One of the key areas or key competencies to perform the role.
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Well, as a receptionist you need to be organized so let's have a look at my sample response
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for you to this question: “Being organized is perhaps the most important quality of a
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competent receptionist.
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To begin with, I would always create a list of tasks I was required to perform at the
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end of every working week.
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This means I would be fully prepared for the following week's work and I would know exactly
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what I was going to do and how I was going to achieve it.
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Preplanning is one of my key strengths and I would identify which tasks would need to
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be done and in which order of priority.
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Now, once the task was complete, I would take it off my checklist before moving on to the
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next one.
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In all my working life I have never missed a deadline, nor have I failed to achieve a
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task for my employer.”
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Another brilliant response and I'll give you these slides… please say “yes” in the
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comments section below and I will give you a link.
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OK here we go.
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Question number three.
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“How would you deal with a difficult or angry customer or client on the phone?”
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So, as a receptionist you're going to have to have really good telephone skills and telephone
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manners.
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How do you deal with a difficult or angry customer or client on the phone?
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Here's my suggested answer for you.
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“First and foremost, I would always remain calm and focused on resolving the issue.
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I would always follow my training and remember that I am representing your company.
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Therefore, I would need to create a positive impression on the caller.
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I would listen to their concerns or complaint and deal with it by investigating the problem
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in line with company policy.
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I would use effective listening skills and demonstrate empathy where appropriate.
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Now whilst I would not tolerate any form of bullying, aggressive language or swearing
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from a customer client, I would do my utmost to resolve any issues for them whilst acting
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as a positive role model, and the first point of contact for the company.
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Now if, in the unlikely event, I was not able to resolve the issue for them, I would seek
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advice from my manager.”
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Great comprehensive response!
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Moving on: question number four.
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“Describe a time when you have multi-tasked whilst at work?”
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So, you and I know, that to be a competent receptionist, you have to multitask, do lots
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of things all at once.
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So, here's my suggested answer to that receptionist interview question.
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“I have plenty of multitasking experience in previous jobs and understand that is a
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key part of the receptionist role.
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I can remember one particular day my previous job where I was required to answer the telephone,
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operate the online booking system, checking customers as and when they arrived at reception
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area whilst also completing an important time sensitive project for my manager.
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Now, throughout the working day I prioritize the tasks effectively, remain calm during
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the busy periods and always operate with a smile and a happy persona.
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The key to multitasking effectively is to always prioritize the tasks appropriately
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whilst maintaining a high level of professionalism and conduct.”
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So, if you use these responses during your interview, you're gonna be getting high marks,
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I can assure you of that!
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Question number five.
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“Are you a flexible employee and would you work overtime as a receptionist?”
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Now there is only one response to this, so we don't just want to say “yes, I am flexible”,
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we want to explain why.
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Here's my answer to this receptionist interview question.
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Here we go.
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“I would 100 percent be willing to work overtime.
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I understand the role of a receptionist is to have a flexible approach to work.
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It's not the type of job where you can just pack up and go home at the end of the working
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day when you're in the middle of even dealing with a customer.
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Or, if you're in the middle of an important project.
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I am most definitely a flexible employee.
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My life outside of work means I would be available to help out by working overtime, if and when
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the need arises.”
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A great, punchy response!
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Question number six: “What do you think are the top three essential qualities of a
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receptionist?”
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So, this assesses your understanding of the role.
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Here we go.
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“I would say the top three essential qualities of a receptionist are an ability to multitask,
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an ability to prioritize tasks accordingly, and also an ability to act as a positive role
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model for your employer.
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Now, without multitasking skills you would fail as a receptionist; without an ability
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to prioritize tasks important jobs will not get completed, and without the ability to
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act as a positive role model for the company, the organization would suffer and possibly
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lose business.”
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So, what you're doing there is you are demonstrating you understand what the qualities are, and
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you could say there's no right or wrong answer to those but those are my top three for sure
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that I recommend you use.
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But you are also demonstrating a deeper understanding of why they are important in the receptionist's
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role.
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Here we go.
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Question number 7 “Why should we give you the job of a receptionist over the other applicants?”
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Here's my answer.
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“I feel strongly I am the best candidate for a number of reasons first.
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Having studied the job description, I have the skills qualities and attributes to perform
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the role to an outstanding level.
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Second, I understand you need someone in this role who will represent your business in a
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positive light.
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I will do that for you.
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And third, I am a hardworking, dedicated, enthusiastic and loyal person who can be trusted
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to look after your clients and customers the way you want them to be looked after.
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If you give me the opportunity I will not let you down.”
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A great answer!
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Now, if you want more free interview training interview questions and answers, I have something
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for you.
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If you click the link below the video or go to the website PassMyInterview.com, you can
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get free access to my online training course.
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There’s about 54 training modules on there and if you've got a receptionist interview
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coming up, or any other kind of interview, I strongly recommend you do that and get access
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to that.
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And don't forget to SUBSCRIBE.
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I hope you've enjoyed the video.
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Don't forget, you've got an interview coming up, tell me what it is in the comments section
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below and I'll give you a list of questions to prepare for.
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Thanks as always for giving the video thumbs up.
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I really appreciate it - it motivates me to do more.
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If you want to connect with me on LinkedIn, have a look in the description below the video.
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Just connect with me on there and I wish you all the very best in your pursuit passing
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your interview.
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Thank you for watching.