Subtitles section Play video
-
When it comes to dominating the US retail market, there's one clear winner:
-
Walmart.
-
The company brought in more than $500 billion in revenue in 2018
-
with Americans accounting for more than three quarters those sales.
-
And a study found that in 2016, nearly every US consumer shopped at a Walmart at some point that year including online sales.
-
But even though Walmart has comfortably held its number-one spot in the US for years.
-
In Japan, well, not so much.
-
Walmart made headlines in July of 2018
-
when media outlet Nikkei Asian Review reported that the company was looking to sell its Japanese subsidiaries Seiyu.
-
Seiyu is a chain of supermarkets and hypermarkets in Japan which sell a mix of consumables and general merchandise.
-
Like US Walmart locations, Seiyu uses the everyday low-cost business plan.
-
The Nikkei articles cited anonymous sources familiar with the matter
-
with other media outlets like Reuters and the Japan Times picking up the scoop.
-
The Nikkei article said Seiyu faced difficulties due to the crowded food retail scene
-
as convenience stores, drugstores and online marketplaces create intense competition.
-
Walmart told CNBC it is not in any discussions with prospective buyers to sell Seiyu and will continue doing business in Japan.
-
But analysts who cite the company's lack of understanding of the Japanese culture say the company's time in the country could be limited.
-
A lot of retailers struggle with internationalization especially with food.
-
Food is so regional, it's so crucial to people's cultures but if you go in and you don't really understand the consumer
-
and how you're gonna stand out in that sea of competition is very, very difficult to make a dent.
-
Walmart first got its start in Japan in 2002 when it purchased a minority stake of Seiyu.
-
Walmart invested more than a billion dollars in Japanese operations before the company made Seiyu a fully owned subsidiary in 2008.
-
But Seiyu was struggling even before Walmart took total control.
-
In 2007, Seiyu saw a net loss of about $195 million.
-
Now fast-forward to today.
-
Walmart doesn't report its international businesses' individual earnings or losses in the companies' annual report.
-
But we do know that there are less Seiyu units in 2018 than there were when Walmart first took full control.
-
Walmart has closed more than a hundred Seiyu units since 2014.
-
So why is Seiyu struggling to capture the Japanese market?
-
Some analysts tell us it's because Walmart failed to grasp the preferences of the Japanese consumer.
-
Japanese consumers like to buy fresh, locally sourced foods which Seiyu didn't offer.
-
And the everyday low price strategy that has made Walmart so popular with American shoppers
-
just confuse Japanese consumers who like to seek out specific deals and sales.
-
Price is really important to them and in fact they enjoy the sort of treasure hunt of prices.
-
Supermarkets will distribute flyers everyday, coupons and oftentimes Japanese consumers will go to multiple stores
-
in order to take advantage of those daily sales.
-
Walmart's misunderstanding of Japanese preferences isn't the only reason Seiyu is stumbling in Japan though.
-
The local retail landscape which is rife with different shopping methods, is giving Seiyu a run for its money
-
All of that competition only gives Seiyu 12% market share in Japan.
-
Trailing behind companies like Japan based Aeon which has 45% of the market share and Japan's Ito Yokado which has 14%
-
according to data from Euromonitor International.
-
Say you can't seem to catch local consumers attention.
-
However, the struggles faced by international brands in the Japanese market aren't exclusive to Walmart.
-
In 2012, the UK's biggest retailer, Tesco bailed out of Japan after nine years
-
when it sold its 117 outlets to Japan's AEON, which leads the country in market share
-
and France's Carrefour sold its 8 outlets to AEON in 2005.
-
But there is one international food retailer still rearing its head in Japan and that's American wholesaler Costco.
-
Though Costco only has 26 units in Japan, the company has managed to capture the Japanese market since it entered in 1999.
-
With only 1/10 of the number of stores to Seiyu,
-
Costco recorded revenues that were close to half of what Seiyu made in 2017.
-
Grant said Costco is so successful because it did what Seiyu didn't: create an experience.
-
Japanese consumers don't like to buy in bulk, however that didn't hurt Costco; it actually helped it.
-
That's because Costco is so different from the rest of Japanese supermarkets that consumers actually choose to shop there
-
just to get a different shopping experience.
-
Seiyu didn't do that; it was pretty much just another supermarket. And if Walmart does decide to exit Japan,
-
it wouldn't be the first venture the company pulled away from in recent months.
-
Just a month before Nikkei reported that Walmart was looking to sell Seiyu,
-
Walmart announced that it sold an 80% stake of its operations in Brazil to private equity firm Advent International.
-
Walmart said it withdrew from Brazil because it was a lower growth market.
-
The company also said Brazil's recession combined with operational issues made it difficult for it to expand there.
-
So Japan isn't the only market giving Walmart trouble. But don't abandon all hope when it comes to Walmart's business in Japan.
-
Analysts say there's a way the company can gain popularity there.
-
In January, Walmart and Japanese e-commerce platform Rakuten announced that they would be launching an online delivery service in Japan,
-
using Rakuten's online platform and Seiyu's merchandise, which could attract Japanese consumers.
-
So, Walmart may just be able to turn its luck in Japan.
-
With the company placing a focus on online retail with the Rakuten deal, it plays right into Japanese consumers' preferences,
-
but if its online delivery service plan doesn't gain enough traction, this could mean the end of Walmart in Japan.