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  • Have you ever made a mistake at work and how did you resolve it?

  • Me? No, of course not. I never make mistakes.

  • Sure, you don't.

  • Hi everyone, welcome back to VT English!

  • Today we're going to talk about two types of questions you need to know how to answer for English interviews.

  • The first type of questions are behavioral questions.

  • These are questions that ask about your past experiences.

  • Many will ask about a difficult situation and how you dealt with it.

  • One example of a behavioral question is:

  • Have you ever made a mistake at work? How did you handle it?

  • This is the question that you heard at the start of today's video.

  • Note the phrasing of this question: it starts with "have you ever..."

  • This is a common way to begin behavioral questions.

  • Other common ways to begin these questions are:

  • "Tell me about a time when..."

  • "Give me an example of..."

  • or, "Describe a time when..."

  • They might also follow up with "How did you handle it?" like our first example did.

  • Now, let's look at another example.

  • Give me an example of a time you were able to successfully persuade someone to see things your way at work.

  • When I was working as an editor for VT magazine,

  • I had an idea that I thought would make our editing process more efficient.

  • My manager thought that we should stick with the old ways at first,

  • but I prepared a presentation to tell her why I thought this idea would work,

  • and I managed to persuade her.

  • Now that you know what behavioral questions sound like,

  • let's talk about how to answer them.

  • A good way to make sure that you include all the right information in your answer is by using the PAR model.

  • P is for problem.

  • Start by explaining what the problem or situation was.

  • A is for action.

  • Describe what action you took.

  • What did you do to address the problem?

  • R is for result.

  • End your answer on a positive note by talking about the result you got.

  • Here's an example:

  • Tell me about a time you were under a lot of pressure to meet a deadline.

  • How did you get through it?

  • In my last position, I was put in charge of an important project.

  • Halfway through the project, my manager let me know that he needed it two weeks early,

  • which put me under a lot of pressure.

  • It seemed impossible at first, but I managed to reorganize my schedule and get everything done.

  • If you're asked a question about a situation that you haven't been in,

  • don't just say that you haven't had that experience,

  • so you can't answer.

  • Either think of an experience that's similar and talk about that,

  • or if you really haven't been in that situation,

  • you can tell the interviewer what you would do if you were in that situation.

  • Have you ever had a conflict with a supervisor and how did you resolve it?

  • I haven't been in that situation before,

  • but if I did have that problem, I would talk to my supervisor about it.

  • I think it's important to address issues as soon they come up.

  • In an interview you may also be asked questions about what you would do in some imaginary situations.

  • These types of questions are called situational questions.

  • You can spot these questions by looking out for the word "if".

  • Situational questions often begin with "If..." or "What would you do if..."

  • Let's look at an example.

  • If you were a team leader, and one of your team members was not doing their job well,

  • what would you do?

  • I would talk to that team member and find out why they were having problems and how I can help.

  • For example, if they didn't know how to complete their tasks, I could teach them.

  • To answer situational questions, you'll need to explain what you would do if you are in those situations.

  • How would you handle them?

  • If you've had similar experiences you can also mention them.

  • This will show that you already have experience dealing with these types of problems.

  • What would you do if a customer got upset even though you did nothing wrong?

  • I would stay calm and try to understand why the customer was upset.

  • I actually had to deal with a lot of upset customers when I worked in customer service,

  • and I found that letting them know that I cared and I wanted to solve the problem really helped.

  • What else would you like to see us make a video about?

  • Please leave a comment below, and don't forget to subscribe!

  • We upload new videos every Tuesday at 7 p.m. See you next time, VoiceTubers!

Have you ever made a mistake at work and how did you resolve it?

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A2 US behavioral situational situation answer customer supervisor

VT English | English Job Interviews: Behavioral & Situational Questions

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    蔣佩君 posted on 2018/07/02
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