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Spam calls are worse than ever.
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That's not just my opinion, it's not just how we all feel, it's true.
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Robocall complaints to the federal trade commission have quintupled since 2009, and they jumped steeply in just the past year to four and a half million total.
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And that's just Robocalls.
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There are another two and a half million complaints about live telemarketers.
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So what on earth can we do to start fighting back against all these spammy calls?
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There are three steps you can take,
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they won't solve the problem entirely,
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but if you're fed up,
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this is what you can do to start fighting back.
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[HOW TO BLOCK SPAM CALLS]
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Okay so, step number one:
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Use a call-blocking app,
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there are a whole bunch of these,
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and they all try to do the same thing,
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block spam calls before you have to answer your phone.
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Some of the most popular include Hiya and Truecaller, which are free.
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And Nomorobo and RoboKiller, which require a subscription.
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We're gonna use Nomorobo because it won the FTC's Robocall Blocking Challenge.
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But these all work more or less the same, and they work for both iOS and Android.
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Once you've installed it, you'll have to get the app permission to handle your Caller ID.
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They also have a huge constantly updating list of known spammers.
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And it checks those numbers against who's calling you,
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if it sees that a known spammer is calling you,
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it either won't let the number through,
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or it'll identify you when they're calling.
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If the app does let a spam call through by accident,
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then you can tell it that, and it will then factor that information in for everybody else to help them blocking(block) more spam calls.
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Since most of these apps are free, there's no harm in just trying one out to see how it works for you.
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But before we go any further, what's behind all these spam calls anyway?
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Since our private numbers are basically everywhere now,
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mainly on our online accounts,
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pasted at our email signatures,
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and printed on business cards.
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In giving our phone numbers to pretty much everyone,
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there's a good chance they will be shuffled along to someone they shouldn't.
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Plus, thanks to auto-dialing software and the internet,
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scammers can place thousands of calls a minute, for really cheap.
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They can even guess out numbers if they want to.
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And once they're dialed, the auto-dialer can then playback a pre-recorded message, when someone picks up.
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Technology is also making spammers more clever.
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Letting them disguise their phone number as a local one with your own area code.
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That way, you're more likely to answer, giving each fake call, a better chance of landing.
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But why do we receive so many spam calls?
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Well, as you can guess, someone is profiting from this.
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The caller ID company Truecaller estimates that phone scammers made 9.5 Billion in 2016, from Americans alone.
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And the more calls they send out, the more chances they have of finding a target.
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And while this is a huge problem, it's actually really hard to crack down on.
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Making spammy calls like these, are largely illegal in the US.
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But Robocalls can be placed from overseas, and there's not much that the United States can do about that.
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And for phone service providers, it can be hard to tell whether a call that's coming in,
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is from a scammer, or from someone you actually wanna get in touch with.
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They have to be careful not to block any calls that really should have been let through.
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And it's important to know that some Robocalls are legal.
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Your pharmacy might call you.
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Your prescription is ready.
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Or your child's school.
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We're closed due to inclement weather.
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Or even an airline.
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Your gate has changed.
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Generally speaking, these are all legal.
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The focus is on those calls from scammers.
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Claiming you want a free cruise,
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or they can lower your interest rate,
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or that the FBI is looking for you.
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The service Youmail estimates that 30% to 40% of all Robocalls are scams.
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And you definitely shouldn't be receiving those calls.
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Alright, so what else can you do to stop spam calls?
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Well, there are a few other things.
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First, make sure your number is on the National Do Not Call Registry if you're in the United States.
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Assuming those calls were coming in legally, that could start to come down on some of them.
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Second, see what your phone provider can do.
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AT&T and T-Mobile both offer services that are designed to identify spammy callers when they hit your phone.
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Verizon and Sprint have similar services, but they all charge for it.
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And finally, know what is it you do when you get a spam call.
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Don't talk. Don't press any buttons. Don't let them know that a human is on the line, or they might be likely to call back.
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Also, be aware of what some of the most common phone scams are, like free travel packages.
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So you don't give them your time or money.
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If you really do wanna talk to somebody, consider calling them back, from a number that you know is legitimate.
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Also, and this is really important,
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when you're handing out your information over the phone, make sure you're really identifying yourself,
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rather than handing your identity to somebody who doesn't already have it.
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Unfortunately, it might never be possible to fully put a stop to Robocalls, but you're not defenseless against them.
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The government and phone carriers are doing their best to put a stop to them.
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And, if you take some of these steps, you'll be able to start reducing the annoyance.
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Hey, thanks for watching, this is part of our series, Work Flow, where we show you how we're using our own tech, to make our lives a little bit easier.
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If you wanna see some more, be sure to subscribe to The Verge.