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  • (heroic music)

  • - [Voiceover] Hey, welcome, I'm Hammeh

  • and in this series we're discovering the law,

  • backstory, and characters of Overwatch's heroes

  • including more detail through their in game

  • voice lines and interactions.

  • Before any map starts and during the game

  • on various triggers, Overwatch heroes chatter with

  • and react to each other in some funny in game ways.

  • These give us some great extra insights into

  • every character, interest, and back stories too.

  • In this video, we're looking at Mercy's story

  • through her interactions with fellow

  • heroes and the world around her.

  • Child prodigy turned brilliant scientist

  • and a staunch advocate for peace,

  • Dr. Angela Ziegler has always stood up

  • for what she believes in.

  • Previously a key figure in Overwatch,

  • where she made many medical breakthroughs

  • and scientific advances, until the organization's downfall.

  • Mercy is now helping people in war

  • and crisis zones across the world.

  • As a second dominate crisis appears to take its grip

  • on the planet, whether Ziegler will pilot her

  • Valkyrie swift response suit to aid of the vigilante

  • X overwatch operatives fighting town

  • currently remains to be seen.

  • Firstly, we'll run through Mercy's lore and backstory.

  • We know little about Angela Ziegler's early years.

  • At some point in her childhood, sadly,

  • she became an orphan, her parents dying through war,

  • which would shape her attitudes to

  • conflict and violence in the years ahead.

  • We don't know for sure what conflict caused

  • the death of Mercy's parents,

  • or when the Omnic crisis started,

  • she would have been seven or so years old.

  • So, it's possible that her parents may have been

  • some of the victims of Omnic aggression worldwide.

  • As Omnic corporations omnium production facilities

  • reactivated and went rogue, Angela would have

  • grown up in a time of war and crisis,

  • perhaps being just 11 years old when Overwatch's

  • strike team brought an end to it.

  • Whether driven on by the deaths of her parents

  • or through a natural talent,

  • while growing up, a young Angela

  • must have shown signs of being a child prodigy

  • with a brilliant scientific mind.

  • As the first first strike team, led by Gabriel Reyes,

  • succeeded in stopping the Omnic crisis,

  • the world celebrated.

  • His team that brought peace to the world

  • would become the leadership of Overwatch,

  • with Jack Morrison as strike commander,

  • Ana Amari as second in command,

  • and Reyes moved sideways to command Blackwatch,

  • Overwatch's special operations unit.

  • And they would usher in two decades of increasing

  • prosperity and peace.

  • It seems possible at this point

  • that Angela may have had some contact

  • with Overwatch before formally joining the

  • organisation later in her life.

  • This picture shows a younger Mercy,

  • perhaps 17 or so years old,

  • with a young Fareeha, later to be known as Pharah,

  • Amari, and a lot of Overwatch members,

  • some familiar to us, some unknown for now.

  • Whether Mercy had contact with Overwatch or not,

  • before she served her style continued to rise.

  • She became a highly skilled surgeon

  • and rose to become the head of the field

  • at a prominent Swiss hospital.

  • While still pursuing her scientific research,

  • she then pioneered a highly

  • significant medical breakthrough.

  • Medical science in the Overwatch world had already

  • advanced hugely in recent years, particularly around

  • human enhancement and augmentation,

  • with the still classified but widely acknowledged

  • American soldier enhancement programme being a rather

  • public example of such, through the

  • exploits of Jack Morrison and Gabriel Reyes.

  • Instead of militarised applications

  • like the U.S.A. had developed,

  • Angela's work in applied nanobiology

  • was far more peaceful in nature.

  • She developed techniques on the cutting edge of medicine

  • at the time that radically improved the treatment

  • of life-threatening injuries and illnesses.

  • These huge strides in research with practical

  • and beneficial results rapidly caught

  • the attention of Overwatch.

  • In the years following the first Omnic crisis,

  • Overwatch had experienced a rapid rise in profile,

  • prominence, and funding.

  • Celebrated by the world as heroes,

  • strike commander Jack Morrison and his team

  • took the opportunity to try and improve

  • the future of humanity, not only serving as a peacekeeping

  • force, Morrison made Overwatch an engine for

  • innovation and progress, attracting leading

  • scientists and minds in various disciplines who would

  • work on everything from combating natural disasters

  • and climate change to even space exploration.

  • Angela Ziegler, a trail-blazer in her own field,

  • seemed to be an obvious candidate

  • to join this scientific crusade.

  • Angela would have been torn on whether to join, however.

  • The circumstances of her parent's deaths

  • had left her opposed to violence and she was morally

  • at odds with what she saw as Overwatch's militaristic

  • approach to attempting to keep world peace.

  • In spite of this, Angela made a pragmatic decision,

  • recognising that the stature, technology, funding,

  • and platform that Overwatch could bring could allow

  • her to help humanity on a much larger scale

  • than surgery in a single hospital.

  • She accepted the position as head of medical research.

  • As Overwatch dealt with war-mongering dictators,

  • rogue Omnics, terrorism, and natural disasters,

  • amongst other things, Angela's research shifted

  • towards applying her healing expertise in the field

  • for front line medicine and care.

  • One of the results was the Valkyrie swift response suits.

  • When combined with the Caduceus staff,

  • could give its operator excellent mobility in

  • challenging environments to help them

  • look after the injured.

  • Ever the active doctor, Ziegler would pilot

  • the suit herself on many Overwatch missions.

  • One such mission could have been

  • when the life of Genji Shimada was saved.

  • Left dying by his brother Hanzo,

  • Ziegler's intervention kept him alive.

  • He would then be offered a chance of life

  • in exchange for his help, but it would

  • only be possible through extensive cyborization,

  • with adding mechanical systems to his body.

  • We don't know what Mercy would have felt

  • about this proposal and indeed how much

  • she was involved in Genji's rebuilding.

  • Rebuilding his body in exchange for his aid

  • seems to be against her moral code.

  • Angela would find herself having to be

  • the moral conscience of Overwatch on more than one occasion.

  • Often at odds with her superiors and the organization's

  • overarching aims, Ziegler found herself in positions

  • where her moral code would often be challenged,

  • along with her research aims.

  • Her ethical position on the use of her work

  • was made very clear in a conversation around

  • Torbjorn's prototype designs for what would

  • later become Ana's biotic rifle.

  • The tone of Torbjorn's comment, "despite what my esteemed

  • colleague will surely suggest,"

  • makes it sound as though this wasn't the first time

  • Mercy had voiced her ethical concerns.

  • Ziegler's warnings about the start of a slippery slope

  • to her work being made into a weapon were to be proven true,

  • As this technology was adapted beyond its nonviolent origins

  • into Ana's current biotic rifling grenade with

  • both healing and damaging properties

  • exist as proof of this today.

  • These weren't the only conflicts

  • taking place within Overwatch.

  • Towards the later end of its existence,

  • as Mercy strived to maintain her research

  • as medical purity, Overwatch was

  • under attack from within and without.

  • Externally, allegations of mismanagement,

  • negligence, corruption, and weapons perforation,

  • amongst other things caused public scrutiny to grow.

  • And within, rogue elements within Blackwatch

  • sought to bring down the organisation

  • and turn it to their own ends.

  • As a highly secret unit investigation started

  • to look into these claims, Overwatch would see

  • that soon demise with the destruction of the Swiss

  • headquarters, caused by a confrontation between

  • strike commander Morrison and Blackwatch commander Reyes.

  • Laying waste to two decades of achievements in a very

  • short period of time.

  • In her senior position as head of medical research

  • and after the presumed death of Ana Ramari in Overwatch's

  • closing years, Ziegler would have been at the heart

  • of Overwatch's challenging times in those final months.

  • She and others had been trying to heal

  • the broken relationship and friendship between

  • Morrison and Reyes, but to no avail.

  • In inquisition and most mortem that was to come

  • after Overwatch's downfall, Mercy was asked

  • to provide evidence to a United Nations committee hearing,

  • which was revealed by Olympia Shore of Atlas News.

  • "The tension became more pronounced as time went on,"

  • Ziegler had said to the committee in evidence.

  • "I tried to mend things, we all did, but sometimes,

  • when the closest bonds break, all you can do is

  • pray that you stay out of the crossfire."

  • When Overwatch had finally dissolved, the peerless

  • healer dedicated herself to helping

  • people affected by conflict and war.

  • Spending most of her time looking after the injured

  • and the needy in crisis areas of the world,

  • Mercy's last known whereabouts were

  • potentially in the middle east,

  • as shown in recall when Winston's tracker

  • reveals her to be in the region of modern day Iran or Iraq.

  • As the agent summons has been sent out by Winston,

  • is Angela going to answer?

  • Would she return to work with her former colleagues again,

  • or does she feel that the organisation she had

  • many personal conflicts with shouldn't be resurrected

  • to combat today's threats in the world?

  • One thing's for sure, wherever vulnerable people

  • are in need, Mercy will be watching over them.

  • - [Mercy] Valkyrie online.

  • - [Voiceover] From her various voice lines and quotes,

  • Mercy's a caring person who truly believes

  • in helping people.

  • - [Mercy] Helping those in need is its own reward.

  • Don't thank me, just doing my job.

  • - [Voiceover] And her moral nature shows through as well.

  • - [Mercy] I choose not to seek revenge.

  • All I've ever wanted is to save lives.

  • - [Voiceover] She almost gets a bit frustrated

  • by combat being the cause of her work and shows

  • her dislike of violence too.

  • - [Mercy] Start a fight and this is what happens,

  • another patient for my operating table.

  • Must violence always be the solution?

  • - [Voiceover] When she's unable to help or

  • gets there too late, it clearly affects her.

  • - [Mercy] Damn it! I couldn't get there in time.

  • - [Voiceover] Due to what they have to deal with,

  • the highs and the lows, medics and doctors

  • often have quite a sharp sense of humour,

  • and Mercy is no different.

  • When she solo kills someone in a joke,

  • she comes out with this funny burn.

  • - [Mercy] You might not want to tell

  • your friends about that.

  • - [Voiceover] And on a melee kill,

  • she comes out with this gem.

  • - [Mercy] Say ah.

  • - [Voiceover] Mercy can be quite sharp as well

  • when she has a mind to.

  • - [Mercy] You've been discharged. Flat lined.

  • - [Voiceover] And, when she calls for help

  • she definitely sees the irony of the situation.

  • - [Mercy] Medic! Wait, that's me.

  • - [Voiceover] And in a situation where one Mercy