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I'm going to talk to you about some stuff that's in this book of mine
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that I hope will resonate with other things you've already heard,
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and I'll try to make some connections myself, in case you miss them.
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I want to start with what I call the "official dogma."
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The official dogma of what?
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The official dogma of all western industrial societies.
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And the official dogma runs like this:
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if we are interested in maximizing the welfare of our citizens,
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the way to do that is to maximize individual freedom.
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The reason for this is both that freedom is in and of itself good,
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valuable, worthwhile, essential to being human.
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And because if people have freedom,
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then each of us can act on our own
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to do the things that will maximize our welfare,
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and no one has to decide on our behalf.
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The way to maximize freedom is to maximize choice.
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The more choice people have, the more freedom they have,
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and the more freedom they have,
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the more welfare they have.
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This, I think, is so deeply embedded in the water supply
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that it wouldn't occur to anyone to question it.
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And it's also deeply embedded in our lives.
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I'll give you some examples of what modern progress has made possible for us.
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This is my supermarket. Not such a big one.
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I want to say just a word about salad dressing.
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175 salad dressings in my supermarket,
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if you don't count the 10 extra-virgin olive oils
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and 12 balsamic vinegars you could buy
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to make a very large number of your own salad dressings,
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in the off-chance that none of the 175 the store has on offer suit you.
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So this is what the supermarket is like.
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And then you go to the consumer electronics store to set up a stereo system --
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speakers, CD player, tape player, tuner, amplifier --
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and in this one single consumer electronics store,
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there are that many stereo systems.
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We can construct six-and-a-half-million different stereo systems
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out of the components that are on offer in one store.
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You've got to admit that's a lot of choice.
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In other domains -- the world of communications.
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There was a time, when I was a boy,
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when you could get any kind of telephone service you wanted,
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as long as it came from Ma Bell.
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You rented your phone. You didn't buy it.
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One consequence of that, by the way, is that the phone never broke.
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And those days are gone.
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We now have an almost unlimited variety of phones,
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especially in the world of cell phones.
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These are cell phones of the future.
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My favorite is the middle one --
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the MP3 player, nose hair trimmer, and creme brulee torch.
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And if by some chance you haven't seen that in your store yet,
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you can rest assured that one day soon you will.
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And what this does is
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it leads people to walk into their stores asking this question.
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And do you know what the answer to this question now is?
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The answer is "No."
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It is not possible to buy a cell phone that doesn't do too much.
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So, in other aspects of life that are much more significant than buying things,
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the same explosion of choice is true.
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Health care -- it is no longer the case in the United States
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that you go to the doctor, and the doctor tells you what to do.
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Instead, you go to the doctor,
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and the doctor tells you, "Well, we could do A, or we could do B.
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A has these benefits, and these risks.
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B has these benefits, and these risks. What do you want to do?"
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And you say, "Doc, what should I do?"
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And the doc says, "A has these benefits and risks, and B has these benefits and risks.
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What do you want to do?"
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And you say, "If you were me, Doc, what would you do?"
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And the doc says, "But I'm not you."
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And the result is -- we call it "patient autonomy,"
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which makes it sound like a good thing,
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but what it really is is a shifting of the burden and the responsibility
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for decision-making from somebody who knows something --
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namely, the doctor --
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to somebody who knows nothing and is almost certainly sick
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and thus not in the best shape to be making decisions --
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namely, the patient.
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There's enormous marketing of prescription drugs
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to people like you and me,
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which, if you think about it, makes no sense at all,
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since we can't buy them.
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Why do they market to us if we can't buy them?
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The answer is that they expect us to call our doctors the next morning
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and ask for our prescriptions to be changed.
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Something as dramatic as our identity
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has now become a matter of choice,
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as this slide is meant to indicate.
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We don't inherit an identity; we get to invent it.
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And we get to re-invent ourselves as often as we like.
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And that means that everyday, when you wake up in the morning,
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you have to decide what kind of person you want to be.
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With respect to marriage and family,
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there was a time when the default assumption that almost everyone had
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is that you got married as soon as you could,
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and then you started having kids as soon as you could.
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The only real choice was who,
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not when, and not what you did after.
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Nowadays, everything is very much up for grabs.
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I teach wonderfully intelligent students,
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and I assign 20 percent less work than I used to.
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And it's not because they're less smart,
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and it's not because they're less diligent.
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It's because they are preoccupied, asking themselves,
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"Should I get married or not? Should I get married now?
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Should I get married later? Should I have kids first, or a career first?"
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All of these are consuming questions.
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And they're going to answer these questions,
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whether or not it means not doing all the work I assign
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and not getting a good grade in my courses.
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And indeed they should. These are important questions to answer.
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Work -- we are blessed, as Carl was pointing out,
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with the technology that enables us
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to work every minute of every day from any place on the planet --
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except the Randolph Hotel.
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(Laughter)
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There is one corner, by the way,
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that I'm not going to tell anybody about, where the WiFi works.
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I'm not telling you about it because I want to use it.
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So what this means, this incredible freedom of choice
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we have with respect to work, is that we have to make a decision,
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again and again and again,
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about whether we should or shouldn't be working.
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We can go to watch our kid play soccer,
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and we have our cell phone on one hip,
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and our Blackberry on our other hip,
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and our laptop, presumably, on our laps.
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And even if they're all shut off,
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every minute that we're watching our kid mutilate a soccer game,
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we are also asking ourselves,
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"Should I answer this cell phone call?
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Should I respond to this email? Should I draft this letter?"
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And even if the answer to the question is "no,"
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it's certainly going to make the experience of your kid's soccer game
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very different than it would've been.
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So everywhere we look,
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big things and small things, material things and lifestyle things,
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life is a matter of choice.
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And the world we used to live in looked like this.
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That is to say, there were some choices,
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but not everything was a matter of choice.
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And the world we now live in looks like this.
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And the question is, is this good news, or bad news?
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And the answer is yes.
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(Laughter)
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We all know what's good about it,
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so I'm going to talk about what's bad about it.
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All of this choice has two effects,
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two negative effects on people.
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One effect, paradoxically,
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is that it produces paralysis, rather than liberation.
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With so many options to choose from,
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people find it very difficult to choose at all.
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I'll give you one very dramatic example of this:
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a study that was done of investments in voluntary retirement plans.
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A colleague of mine got access to investment records from Vanguard,
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the gigantic mutual fund company
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of about a million employees and about 2,000 different workplaces.
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And what she found is that
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for every 10 mutual funds the employer offered,
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rate of participation went down two percent.
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You offer 50 funds -- 10 percent fewer employees participate
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than if you only offer five. Why?
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Because with 50 funds to choose from,
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it's so damn hard to decide which fund to choose
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that you'll just put it off until tomorrow.
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And then tomorrow, and then tomorrow,
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and tomorrow, and tomorrow,
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and of course tomorrow never comes.
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Understand that not only does this mean
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that people are going to have to eat dog food when they retire
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because they don't have enough money put away,
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it also means that making the decision is so hard
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that they pass up significant matching money from the employer.
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By not participating, they are passing up as much as 5,000 dollars a year
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from the employer, who would happily match their contribution.
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So paralysis is a consequence of having too many choices.
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And I think it makes the world look like this.
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(Laughter)
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You really want to get the decision right if it's for all eternity, right?
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You don't want to pick the wrong mutual fund, or even the wrong salad dressing.
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So that's one effect. The second effect is that
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even if we manage to overcome the paralysis and make a choice,
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we end up less satisfied with the result of the choice
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than we would be if we had fewer options to choose from.
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And there are several reasons for this.
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One of them is that with a lot of different salad dressings to choose from,
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if you buy one, and it's not perfect -- and, you know, what salad dressing is? --
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it's easy to imagine that you could have made a different choice
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that would have been better. And what happens is
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this imagined alternative induces you to regret the decision you made,
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and this regret subtracts from the satisfaction you get out of the decision you made,
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even if it was a good decision.
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The more options there are, the easier it is to regret anything at all
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that is disappointing about the option that you chose.
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Second, what economists call "opportunity costs."
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Dan Gilbert made a big point this morning
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of talking about how much the way in which we value things
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depends on what we compare them to.
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Well, when there are lots of alternatives to consider,
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it is easy to imagine the attractive features
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of alternatives that you reject,
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that make you less satisfied with the alternative that you've chosen.
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Here's an example. For those of you who aren't New Yorkers, I apologize.
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(Laughter)
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But here's what you're supposed to be thinking.
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Here's this couple on the Hamptons.
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Very expensive real estate.
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Gorgeous beach. Beautiful day. They have it all to themselves.
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What could be better? "Well, damn it,"
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this guy is thinking, "It's August.
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Everybody in my Manhattan neighborhood is away.
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I could be parking right in front of my building."
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And he spends two weeks nagged by the idea
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that he is missing the opportunity, day after day, to have a great parking space.
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Opportunity costs subtract from the satisfaction we get out of what we choose,
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even when what we choose is terrific.
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And the more options there are to consider,
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the more attractive features of these options
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are going to be reflected by us as opportunity costs.
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Here's another example.
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Now this cartoon makes a lot of points.
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It makes points about living in the moment as well,
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and probably about doing things slowly.
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But one point it makes is that whenever you're choosing one thing,
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you're choosing not to do other things.
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And those other things may have lots of attractive features,
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and it's going to make what you're doing less attractive.
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Third: escalation of expectations.
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This hit me when I went to replace my jeans.
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I wear jeans almost all the time.
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And there was a time when jeans came in one flavor,
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and you bought them, and they fit like crap,
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and they were incredibly uncomfortable,
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and if you wore them long enough and washed them enough times,
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they started to feel OK.
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So I went to replace my jeans after years and years of wearing these old ones,
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and I said, you know, "I want a pair of jeans. Here's my size."
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And the shopkeeper said,
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"Do you want slim fit, easy fit, relaxed fit?