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SPEAKER: Good afternoon and welcome to Talks at Google.
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We are very pleased to bring the author and entrepreneur
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Ben Parr to campus today.
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This Princeton native, that would be Princeton, Illinois--
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being from Champaign, I definitely
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respect that-- was also voted in 2012 one of the Fortune 30
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under 30.
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So that's pretty cool.
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His career in the Valley and in tech
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has really spanned a wide variety of areas
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from working at "CNET" and "Mashable" to currently
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with "Inc." magazine and the VC DominateFund.
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Today, he's speaking to us about yonder book, "Captivology,
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discusses the psychology of attention,
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and includes a variety of interviews with thought leaders
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on that subject.
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It is truly the fundamental currency of today's economy.
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And we'll have some time at the end for questions,
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but for now, Ben Parr, you now have our attention.
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Welcome to Google.
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BEN PARR: Thank you.
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But you've all seen "Up," right?
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And you've seen Doug.
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I feel like Doug the dog, screaming "squirrel"
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everywhere all the time.
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And we live in this kind of new era in the last decade
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where we are bombarded with more information than ever.
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And yet, we have the same 24 hours a day.
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In 1986, we were presented with approximately 46 newspapers
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worth of information, according to one research study.
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And by 2006, that number had increased
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to 176 newspapers worth.
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Today it's actually seven full HD DVDs worth of information
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that we are exposed to on a daily basis.
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And so you combine that with our multitasking
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habitats--that's my actual TweetDeck.
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It looks like someone vomited on something.
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And this is the kind of thing all of us
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are dealing with daily.
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And our multitasking habit, which is not actually
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helping us all that much.
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In fact, there's another study that
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found that those who consider themselves heavy multimedia
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multitaskers are actually the least effective
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when it comes to completing tasks and switching
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between tasks and accuracy.
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And so you have this combination of way more information
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than ever and us having bad habits
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to manage that information.
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And you have a world where it is both extremely difficult
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to capture attention and to stand out with your idea,
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whether it's a project, it's a start up, it's a passion,
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it's a charity, and having it be seen by the world.
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And at the same time, defending our attention
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by all of this kind of information,
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understanding which things are worth our time and attention.
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And so that's kind of the reason, the impetus,
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for why I wrote "Captivology."
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And "Captivology" is about the science and the psychology
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of attention, and why we pay attention to certain people
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and products, and how to utilize that science to capture
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the attention of others.
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And so I'm going to talk a little bit about the research
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I did for "Captivology"-- over 1,000 research
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studies, interviews with dozens of PhDs,
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and everybody from Steven Soderbergh, Adrian Grenier,
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the people behind the Old Spice campaign,
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Sheryl Sandberg, David Copperfield,
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people across industries.
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I'm going to talk about the three stages of attention
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and my model of attention and, more importantly, what I call
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the seven captivation triggers.
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And these are seven psychological triggers
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that capture attention across all these stages.
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And so let me get into attention.
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And so I kind of describe attention as a bonfire.
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And your goal in capturing attention
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is to walk people through the three stages,
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is to grow the fire because you can't just
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start out with a bonfire.
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You have to start with the spark.
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And then you go through the kindling.
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And then you go and you finally get to the logs in the bonfire.
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And so the first stage is immediate attention.
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The second stage is short attention.
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And the last stage is long attention.
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And let me explain a little bit about each stage.
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Stage one.
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Immediate attention.
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It is our immediate and automatic reaction
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to certain sights, sounds, and stimuli.
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It's how we react if someone does this, for example.
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[POP]
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I love doing that every single time.
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It's how we automatically react to when there's sights, sounds,
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something like that.
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When someone puts a gunshot, or launches a confetti cannon,
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we're going to pay attention.
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And I'm sorry to the janitors in a little bit.
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But the reason why we react is because it's
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a defense mechanism.
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We're trying to protect ourselves.
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Imagine if you had to think every time a car was
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coming at you.
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We'd be dead human beings.
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We'd be a dead species.
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And so it's a protection mechanism.
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And you'll see that a lot of attention
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is a defense mechanism.
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And a lot of it is activating those defense mechanisms.
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The second stage is from subconscious
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automatic attention to conscious, directed attention,
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is when we start concentrating on something like a test,
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or a speaker, or a dress.
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That goddamn dress.
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But it's when we actually start focusing.
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And it is a kind of short-term thing.
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And it's run by a system called working memory.
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And working memory is this short-term memory system
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that processes the sights and sounds
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around us and the other stimuli and helps us determine which
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things are worth our time and attention
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and, more importantly, which things should
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be stored in long-term memory.
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Which leads us-- well, before I tell you-- very complicated
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system, by the way.
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I won't go through the entire process
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here, but suffice it to say it's a very complicated system
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that runs our attention.
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The final stage of attention is a stage called long attention.
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I kind of use Beyonce as an example.
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It's the difference between hearing and listening
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to a Beyonce song in the car and joining the Beyhive
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and becoming a lifelong fan and buying albums.
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It's the reason why when Beyonce launched her last album,
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she didn't have to do any marketing.
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She just got to drop it and suddenly everyone bought it.
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But it's because she earned long attention over time,
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building those relationships, building that relationship
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with her audience, building long attention and interest
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from millions of people.
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And so those three kind of things
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combine to create this bonfire of attention.
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Now how do you build that bonfire of attention?
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You have to go through what I call
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the seven captivation triggers.
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And these are seven psychological triggers
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I discovered over and over again that came up
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in my research that capture attention
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from immediate attention to long attention.
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So let me tell you about the first one-- automaticity.
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All right.
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So pop quiz.
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If you're a hitchhiker on the side of the road
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and you want to have the best chance of being picked up,
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what color shirt should you wear?
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Guesses?
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Red, white, I heard.
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What else?
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Orange.
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Yellow.
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I've heard everything.
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Actually, usually someone says "naked."
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You guys aren't dirty enough.
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It's too early in the day or something?
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It's a Monday.
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Fair enough.
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Maybe during Burning Man.
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So the answer is actually, it's gender specific.
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If you're a man, on average, any bright color
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will do because of the dark backgrounds
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of the black roads, and the dark green grass,
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and the brown dirt.
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But if you're a woman, and there was actually
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a French scientist who was like, I'm going to study this.
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He wanted to find out who would get picked up the most.
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So he had women wear six different colored shirts.
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And on average, someone would pull over about 13%
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of the time.
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Unless they were wearing the color red, in which case
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they were picked up 21% of the time.
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And the reason for that is actually our subconscious
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associations that we have with red and romanticism.
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In fact, another study found if you just put a thick red border
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around a person's face, the opposite gender, on average,
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we'll rate that person as more attractive.
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Reason why there's a red border there.
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I also just like having an excuse to put that picture up
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every time.
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But the opposite gender will rate
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that person as more attractive.
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And even there was another study that
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found that if a researcher is wearing a red shirt,
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a person who doesn't know will actually sit several inches
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closer to that person.
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It's like an automatic invitation to be more intimate.
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And so immediate attention is this automatic response
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to different stimuli.
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And it really comes down to two things-- contrast
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and association.
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And contrast is the contrast that something
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has with its surroundings, and association is the subconscious
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associations we have with a certain color, or symbol,
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or sound, based on our cultural history, based on our biology,
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based on other factors.
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And so a key to capturing attention with automaticity
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is to use the right color for the job.
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So example is Amazon.
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There's a reason why they use yellow and orange buttons.
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They have high contrast with their surroundings,
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with white and gray backgrounds.
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And they perform really well.
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But most bright colors will actually perform very well.
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However, give me some word association game.
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Give me words you think when you see this.
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"Dutch" is usually the first thing.
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Give me more.
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Anyone else?
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Usually someone says "prison."
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But actually, here's my point.
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AUDIENCE: White collar prison.
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BEN PARR: White collar-- there you go.
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So orange and yellow actually have the lowest correlation
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with competence.
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Teal and blue actually has the highest,
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which is why my cover has blue and teal on it.
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But think about it.
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If someone like this walked into most offices,
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maybe not Google, but most offices,
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you'd laugh their ass out of the room.
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And it's because of that correlation.
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And there's all these kind of different correlations
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we have with different colors and sounds.
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In fact, let's talk about smell.
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So this flower, I believe the Camellia flower,
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was used by Ralph Lauren in a perfume,
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and it performed really well.
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So like, let's expand it everywhere.
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So we're going to take it to South America.
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Problem is in South America, this specific flower
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is used in funerals.
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So when you sprayed it on, you literally smelled like death.
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How do you think that performed?
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Not well is the answer.
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Trigger number two-- framing.
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And so framing is that we pay attention
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to things that fall within our frame of reference
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or don't pay attention to things because
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of our frame of reference.
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And to describe this, I want to talk about deodorant.
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Anyone want some free deodorant?
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Specifically, I want to talk about a teenage entrepreneur
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named Edna Murphy.