insurance company to report an accident

first you have some time to look at questions

you will see there is an example which has been done for you on this occasion

only the conversation relating to this will be played first Rawlings insurance

Good morning, can I help you? I'm running to report an accident a car

accident

yes just hold the line above please I'm putting it through to a motor insurance

department the insurance company representative is putting the clients

through to the motor insurance department so Notre insurance has been

written in a space now we should begin you should answer the questions as you

listen because you will not hear the recording a second time

listen carefully and ask questions

1 to 7

Rawlings insurance good morning can help you I'm running to report an accident

yes please I'm putting it through to a motion Georgia Department

report an accident

yes michael has been damaged someone came out in front of the largest oh yes

it's Elizabeth record like a party with AC not AK and your date of birth please

the 8th of October 1975 and lastly I just think check your address

actually I moved house last month so the street named different

6000 risk road I think you've got 22 at Avenue on your records so I'll just

making sure that that's fine i sat in the same town still clinton that's right

for you have your insurance policy in front of you

yes I do you give me the policy number please

it's at the top yes 50924

in a box it should start with letters fevered double 80910 now I want to ask

you about the accident itself is that ok yes that's fine

first of all did it happen today it happened yesterday evening but by the

time I got home it was late so I didn't call that's not a problem so let's see

today's the 13th of September so it happened on the 12

wright et Reno approximately what time the accident occurred

I wasn't wearing a watch and I was a bit shocked but I'd say was between 8:15 and

8:45 or just recorded it happened at about 8:30 it doesn't matter exactly I

don't suppose you got any supporting evidence I mean witness statements that

kind of thing I do have witness statements I'm afraid but I've got a

police report they came and measured up and kept the marks on the road but

unfortunately nobody else was around the time of the accident

know so I take it you don't have any medical problems then any injuries and

the minor ones it was many the car that got damaged luckily we recommend that

you have a check up anyway within 24 hours as possible yes ok make an

appointment today and now you tell me what happened exactly I'm going to make

a few notes. the full you hear the rest of the conversation you have some time

to look at questions

eight to 10

now listen and answer questions eight to ten I was driving home from the swimming

pool and I describe it for me

where did the accident happen on the route between Newtown and Cannington I

was driving from Newtown heading to watch Callington and right ok when you

leave Newtown there's a shop and then the road and then there's a railway

bridge okay and then about half a kilometre further wrong there's a

crossroads with traffic lights and i was just in between the two when it happened

I wasn't going very fast in fact I definitely see over the bridge

yes and I passed the park that's on the right hand side and i was just

approaching the petrol station was not then it's a bit further along on the

opposite side yes as always approaching it I saw a blue van coming towards me

the driver had stopped in the middle of the road

yes he was waiting to turn into the petrol station but then at the last

minute he decided to turn right in front of me he must have thought he had enough

time but I had to swerve to avoid him and I came off the road and landed in a

ditch on the opposite side yes he came over to see if I was ok but he tried to

say it was my phone and there will be one that is the end of Section one you

now have half a minute to check your ins

much under Section two

section to you will hear a woman talking on the radio about a project to

conserved or mice in one area of the UK first you have some time to look at

questions

11 to 14

now listen carefully and ask questions 11 to 14 good morning and welcome to our

weekly program about countryside matters with me today I have Jackie Lamitan

Jackie works for the nature organization action for wildlife and she's appealing

for volunteers for project she's organizing so he think he might be

willing to help please listen carefully

jackie thank you yes as you've just heard I represent a charity cool action

for wildlife which works to protect plants and animals and I'm here today to

talk about a project to save a type of mouse known as a dormouse we can still

find the door mouse in this area but in the last few decades the number of told

myself seriously declined not just in this country but across the world

there's several reasons for this loss of habitat climate change

competition for food and this area of the UK is now regarded as one of the

last strongholds so naturally we want to help the quick church has survived here

as much as we can

the aim of the first stage of a project is simply to identify specific locations

where do mice are still to be found and estimate the number we have here so just

tell you a little bit about the creature in case you don't already know the door

mouse is a very attractive very small mammal it only weighs about the same as

a couple of pound coins it's bright golden in color and it had a fit fairy

tale and big black eyes now you've probably all seen a picture of a dog

house but you're very unlikely to have seen a real because they're strictly

nocturnal also the hyper date from October to April so it's not around at

all about half the year so when is the door mouse to be found

well you might need to be near a variety of trees and plants so they can be sure

of a continuous supply of food throughout the spring and summer they

feed on fellows

fallen fruit in fruits right not things that are available in turn as the summer

progresses here in the UK but dormouse is most likely to live in places like

hedge rows or woods or at the edges of farmland so how do we find out exactly

where do mice are well as the hard to spot as I said we have to use indirect

methods instead of trying to seed or mice themselves we look for evidence of

doormat activity you might eat hazelnuts so we'll be looking for the shelves that

do myself open to get a nut inside a lot of wildlife species eat hazelnuts it's

not just saw nice but it's usually possible to tell which particular animal

has opened and not by looking at the marks on the shelves so now for those of

you who would like to help us carry out this survey let me tell you exactly what

to do

you'll need to concern identification sheik like this from us then you should

spend time looking for hazel nut shells in the bottom of hedge rows are on the

ground in woodlands before you hear the rest of the talk you have some time to

look at questions

15 to 20

listen and answer questions 15 to 20 if you find one you see identification

sheet to try and establish what kind of creature has opened it you'll see from

the pictures on the sheet that different creatures do it in different ways for

example you'll see that in six make a small hole in the shell less than two

millimeters across then there's another type of mouse called a wood mouse which

might make a hole in the shell to but they leave parallel to marks on the

inner rim of the shell as well as rough scratches on the surface 33 little

mammals called vocals these creatures don't leave any marks on the surface but

they leave tooth marks on the in a room of the home and these marks are neat and

parallel so they're fairly easy to identify

there are squirrels and birds they both open the nuts leaving ha shells that got

jagged edges I'm finally we have our door mice they make a hole in the shell

that has a smooth inner edge and the tooth marks it leads are on the surface

at an angle to the whole and these are the ones we looking for of course

firstly if you do find any knots which you think of being opened by door mice

you need to record the location as precisely as possible you can use the

quick references on a map or you can sketch your own map but if you do be

sure to include landmarks around names it's very important that we know exactly

where the shells came from then took the nuptials in a small container any kind

would do a film books for much books

anything that prevents them from being crushed in the post and then finally

give them a label just your name and contact details and send them to action

for wildlife when we receive them an expert will look at the shelves to

confirm the identification the existing that is the end of Section to do not

have half a minute to check your offices

not turn 26

three

section 3

it to Business Studies students jack and sarah talking to their due to her about

a presentation they are preparing first you have some time to look at questions

21 to 26

and also questions 21 to 26 color you to have a seat

ok so you're going to tell me about the presentation you're preparing for next

week's marketing seminar right that's right we trust this plan future detached

ok thanks

perhaps you could just 27 do you want to begin yes well we're going to compare

the websites of cheap bicycle companies right and they're cool hills cycles and

wheels unlimited yes and festival we compared the contents of each site and

the presentation then we've done an evaluation of each one

ok and did you find much difference between the two websites Jack quite a

bit yes wheels unlimited has a lot more pages for a start

both companies show their catalog I mean pictures of different models of bikeways

specifications and prices yes there there too although they list them in

different ways

hillside cools have got them next to the pictures and with unlimited show them on

a separate page that will unlimited advertises lots of other products

connected with bikes helmets and clothing and tools

yes all kinds of things and he'll cycles know they only show the bikes themselves

well is there anything on the hills cycles website that wheels unlimited

doesn't have not really yes there is it's got a little photo of the original

show and a paragraph about the history of the company its family-owned

oh yes I forgot about that right that's the content then

and you compare the functions of the two websites eg yes he'll psychos doesn't

have any facility for online ordering you have to ring up to order something

that's the only way you can do it you can send off a paper tested over with a

new school yes I suppose so but Wade Wilson limited you can order online or

in the conventional ways that slight fine okay and what about the

presentation did you find any particular differences they're all similarities

what about visuals as I said voters cited got pictures and they're both

quite attractive but was unlimited hasn't got any moving graphics yes he'll

cycles has got an animated cartoon the top of the homepage right well it looks

as if you've got plenty to talk about

there are other things those are the main things we noticed ok well you'd

better stick to the most obvious differences because you've only got 10

minutes for the whole presentation haven't you and you said your going to

evaluate each site as well didn't you how are you going to do that i mean what

criteria will use

before you hear the rest of the talk you have some time to look at questions

27 to 30

listen

answer questions 27 to 30 we thought we'd use three criteria how attractive

each website A's how user-friendly at ease and how closely it targets its

potential customers steven Russell k sounds fine but I'd look at the criteria

in a different order if I every year because really you've got to look at

attractiveness and user-friendliness in relation to the people the website is

aiming at so I deal with that criterion first if I were you write what about the

timing have you thought of that ten minutes is very short Gina yes we try to

town shoe several times and we've decided to spend four minutes comparing

the two sites then three minutes

evaluating them and lead three minutes for questions that's not really enough

but well it sounds about right to me you've got 10 minutes all together and

you've got to stick to that limit it's good practice and at least the audience

won't have time to get bored what visuals are you going to use we're going

to use PowerPoint and a flip chart as well so we can show you two things that

one's for example we're going to start by showing the home pages of each

website and we're going to put up a list of key features on the flip chart at the

same time and it's a joint presentation so have you decided how you're going to

share the work yes at first we thought we'd keep taking it in turns to speak

Sarah would save it then I take over and so on and then we thought we just divide

it into two equal parts and you one party but it was all too complicated so

Sarah is going to do all the talking and I'm going to manage the visuals and hope

we can coordinate properly

it's the only way we can fit everything is well you've obviously worked hard and

you've been very careful with the details only one thing I would say make

sure that you keep your visual symbol I mean if you're showing a list of key

features for example you should make it as brief as possible just use bullet

points and simple phrases even single words your audience won't have much

reading time it's a classic mistake with seminar presentations to present so much

information that the audience can process it quickly enough and they

stopped listening to what you're saying okay

right okay now that is the end of Section three you not have half a minute

to check your offices

control

section for you will hear electorate talking about the way in which elephants

communicate first you have some time to look at questions 31 to 40

now listen carefully and answer questions 31 to 40 and today's lecture