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  • "How To Speak To People: Better Communication Skills."

  • Hello and welcome to VideoJug.

  • I'm Rebecca Fensome, and I'm a life coach.

  • Being a great communicator is important in all areas of our life.

  • Whether we're talking to our partners,

  • or friends, or work colleagues.

  • Being able to inspire other individuals through your communication

  • will allow you to have a more fruitful and enriching life.

  • Here are my top tips to being a good communicator.

  • Tip 1.

  • Use open-ended questions.

  • In order to get a communication going,

  • it's really useful to use open-ended questions.

  • Open-ended questions often start with words such as:

  • what, when, how, and why.

  • An example of an open-ended question is:

  • "So what do you like doing in your spare time?"

  • "I love cinema, theatre, and sports."

  • It's best to avoid what we call closed questions.

  • An example of a closed question is:

  • "Do you like films?"

  • "Yes, I do."

  • A closed question kills the conversation

  • because it can only be answered with a yes or no answer.

  • Careful using these open-ended questions

  • will ensure that the conversation continues to flow.

  • Tip two.

  • Active listening.

  • This is a really useful technique.

  • As it tells the other person that you really listened to what they've been saying,

  • and also, more importantly,

  • that you've understood.

  • "The hours are quite long."

  • "The work's really repetitive."

  • "My boss doesn't appreciate me."

  • If you've been listening actively,

  • at this point you should now be able to summarize what the individual has just told you.

  • "It sounds like you aren't really satisfied in your job anymore."

  • Tip 3.

  • The cocoon.

  • Sometimes when people are talking to us we find it hard to concentrate on what they're saying.

  • It might be that there's some background noise,

  • or our mind is elsewhere.

  • In order to help you with this,

  • visualize a cocoon around the two of you.

  • This will allow you to focus in on every word that they're saying to you.

  • Tip four.

  • Engage with the other person.

  • If someone is trying to engage you in conversation,

  • your body language is really important.

  • "Tom I need your advice."

  • "Uh huh."

  • Don't continue with the task that you're already doing.

  • Don't shout the answer over your shoulder.

  • "Tom, Tom!"

  • "I need your advice."

  • "Sorry, um....."

  • Instead what we need to do, is stop what you're doing,

  • turn around and face that individual and give them the time they deserve.

  • "Tom, I need your advice."

  • "Of course, what is it?"

  • Good communication style is when you really engage with the other individual.

  • Tip 5.

  • Don't make assumptions.

  • Don't jump to conclusions when you're having a conversation with someone.

  • Don't assume you know what they're thinking or feeling about a particular topic.

  • It seems you'll be alright there.

  • Instead, it is much better to ask them:

  • if they're okay with this, if they feel alright about that.

  • You really going to take into consideration that person's thoughts and beliefs

  • rather than projecting your own thoughts or feelings on them.

  • Tip 6.

  • Avoid antagonistic sentences.

  • An example of antagonistic sentence is:

  • "You're sitting in my chair"

  • An antagonistic sentence can be seen as a form of attack.

  • So it's much better and more constructive instead to use sentences such as:

  • "Excuse me, I think you've taken my seat."

  • This is less confrontational.

  • which will mean your life is full of a lot less conflicts.

"How To Speak To People: Better Communication Skills."

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How To Have Better Communication Skills

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    Colin Lin posted on 2014/08/07
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