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  • this is a day in the life of a Japanese hotel worker.

  • Yeah.

  • Yeah mm mm.

  • This is Yo hey 30 years old living in Tokyo and he's just waking up for work.

  • He starts his day by checking his temperature as these days it's become a company requirement.

  • He lives in this one room apartment and by Tokyo standards it's fairly spacious.

  • Mhm.

  • Mhm.

  • Yeah.

  • Yo hey how long does it take you before you leave the house?

  • I guess that's a single life, interestingly, Tokyo has the highest number of single households in Japan at 49%.

  • Whereas the average in Japan is 35%.

  • Damn that's a lot of mess.

  • I guess these days you can never have enough.

  • Okay yo who is originally from chiba and personal to Tokyo for university.

  • After graduating he started working for his current company first in Kobe for two years.

  • Then dress going back to Tokyo.

  • Yeah he lives only five minutes away from the train station and then another 15 minute train ride to work without a transfer.

  • It's not the shortest commute time, but far better than most in Tokyo.

  • Plus he doesn't have to negotiate through a Tokyo rush hour transfer.

  • All right.

  • We're back with another day in the life.

  • I'm really excited to see how the stand bold Yohei should be on this train right now.

  • Let's see how he slept the night before.

  • Yeah.

  • Good morning.

  • How did you sleep last night?

  • Is your office far from here?

  • Okay.

  • So, yo hey works as an assistant manager at Apa Hotel Shinjuku Tokyo and my APPA is one of the largest hotel chains in Japan.

  • There are 623 hotels in the country with about 98,000 rooms.

  • Right?

  • I don't know.

  • Yes.

  • Right.

  • Apa hotel uniquely identify as a new urban style hotel, high quality, high functionality without all the unnecessary services.

  • Often mistaken as a japanese business hotel which are typically budget style hotels, smaller rooms where amenities and close to the train station.

  • Originally intended for traveling japanese salaryman after clocking in Yo, he is a traditional japanese morning meeting called to order at his hotel though there are both day shift and night shift workers and so at the beginning of each shift they hold a similar meeting to commence staff inside the apple principles in unison, which is typical for many japanese companies.

  • Afterwards, the staff practice their customer greetings in japan.

  • There's a unique hospitality custom called al muthana.

  • She, it means services are always completely genuine and honest because it's so deeply rooted in japanese culture.

  • The staff make extra efforts to provide guests with the best experience possible without expecting anything in return.

  • Yeah.

  • First thing in the morning, Yohei cleans around the hotel, yo hey do you do this every morning in Japan.

  • It's important for companies to maintain a clean kept area in front of their business which also includes public walkways, although not their responsibility to clean.

  • They do it anyway.

  • Next he helped sanitize the hotel due to COVID, the hotel has adopted stricter cleaning and sterilization measures.

  • Yohei visits each of the 14 floors in the building and wipes out all the elevator buttons as well as other high touch areas in the hotel.

  • During peak checkout times Yohei focuses on assisting guests.

  • The hotel uses express checkout stands.

  • The machine has a built in sensor that recognizes the room number, automatically registering the check out into the system, also notifying the cleaning crew that the room is ready to be clean.

  • Mhm.

  • Oh I guess he's going to the hotel restaurant.

  • So yo he checks in with a head chef to confirm the next day's menu so he can prepare.

  • Signage as well as informing acquiring guests mm Something smells good.

  • Oh there you go.

  • Breakfast is served.

  • What's in here in Japan hotels are often used as evacuation locations so storing food and water is necessary.

  • So why did you decide to work at a hotel hotel?

  • You go I think oh it looks like they're starting their monthly fire drill.

  • So they said like the location in the hotel for the fire to start.

  • It's a staff responsibility too quickly and safely guide gets to evacuate as well as extinguish the fire impossible.

  • Usually the hotel is filled with guests so it's critical for the team to regularly drill in case a real fire were to happen in order to keep everyone safe.

  • That's all wow they're really taking this seriously.

  • I'm getting flashbacks from another day in the life I recently did apparently the company also have first responder training four times a year so that all the staff are comfortable with evacuation procedures, reporting to the fire department and even handling a fire extinguisher after the drill.

  • The team reviews what they did good and bad so they can make improvements for the next time around.

  • Let hi I'm maz what just happened throughout the day.

  • He's tasked with random guest requests and issues like this.

  • It's critical for the hotel to always maintain a clean and pleasant environment for its guests.

  • So a lot of his time has also spent regularly checking the hotel facilities are well kept.

  • Your what do you enjoy most about working here?

  • Name of because you're hanging.

  • Yeah.

  • How much plus okay a company man, you don't really have much office work right.

  • In addition he adjusted room prices based on the current room occupancy to attract more guests.

  • So it looks like yo has some office has to do right now let's take advantage of this time and see if there's room to explore this place.

  • So this is one of the storage rooms on each of the floors.

  • Let's go inside and see what they have.

  • Mhm.

  • I guess basically it has everything that you would expect.

  • It has cheese as towels and as is so has batteries, it has hubs, that's pretty much everything you would need.

  • What's quite interesting is that the elevator's here have two doors and one is used for the clients and then the other one is used for the workers.

  • This right behind me right here says the lux toilet.

  • Let's see what a deluxe toilet looks like.

  • Mhm.

  • Let's lock back basically.

  • You have your basic baby changer here and then you have your regular automatic toilet, which I love even has a special flushing sound so that you don't bother anyone.

  • Or if you make special noises in here and other people can't hear from the outside and just behind me, they even have their own parking lot.

  • But because real estate is a little bit tight in the city, they have a special type of parking lot.

  • Let me show you, Wow.

  • Look at all of these batteries right here.

  • I suppose with 411 rooms, there's as many or even more remote controls.

  • Oh, I guess he's decided to have lunch at the hotel restaurant today since staff rotate on breaks.

  • Yo he usually eats lunch by himself.

  • Oh, that's the same curry we saw earlier.

  • I wonder what it tastes like.

  • It looks like he's having hamburger for lunch.

  • That looks amazing.

  • Do you eat here often?

  • Mm hmm.

  • After lunch, he prepares for room inspections To maintain the highest level of room cleanliness.

  • He performs quality checks for 10 rooms randomly.

  • If he finds an issue, he fixes it himself and reports it back to the cleaning crew.

  • So the same thing won't happen again.

  • Oh, they're shinjuku go and park.

  • Yo!

  • Hey, how did this room do?

  • Well, that's one room down nine to go.

  • So these are the standard size rooms.

  • Cool.

  • Even has luggage space under the bed.

  • So after his check, he re sanitizes the room.

  • The cleaning crew also sanitizes the room.

  • But since he entered the room afterwards, the room must be sanitized again.

  • Oh, now he's going to the Dokdo in english.

  • It's a large bath at a rio Condor Hotel.

  • Yo Hey, what are you doing?

  • It's enough for you there.

  • We'll put all the way to the end of the day.

  • What happened next?

  • It's widely known that japanese have a deep rooted bath culture, preferring full baths over showers because of this many urban and business hotels these days.

  • Opera shared bath area.

  • In fact, many salary men and other Japanese decide upon the hotel based on whether the hotel has a shared bath or not.

  • Here they have the on sand bath where all the guests can come and use.

  • You can see right behind me is that they have these dolls where you can take a shower and clean yourself off before you go in and look right there.

  • They have everything you need, shampoo, soap and conditioner.

  • The democratic.

  • How do you have to go without during the peak check in our Johannes, his guests with a check in machine at his hotel guests can also check in through an app To save time.

  • At the front desk, guests can simply scan the code and immediately receive their card.

  • Oh the guests and a package of the hotel in advance Now he always helping him carry it to his room.

  • In.

  • Japan, tipping is not customary and in some ways can be awkward as it's unexpected.

  • It's ingrained in japanese culture to take pride in your work no matter at what level through a senior tip.

  • As an incentive to deliver the best service is viewed as unnecessary all time back to Almaty nashi.

  • Mhm.

  • It just means that it is going great as an assistant manager.

  • Johan also helps train the staff throughout the day, providing guidance on proper procedures and overall guest services.

  • How long have you been working here?

  • What do you like most about this job for the shoes?

  • After chicken slow down.

  • Yo has to perform other miscellaneous tasks.

  • He's speaking to go.

  • It's a formal way of speaking polite.

  • Japanese intended for customers appears.

  • And hotel guests.

  • Schools in Japan generally teach students the fundamentals, but only until one enters the real world isn't used.

  • So even for japanese people it's sometimes difficult to speak without practice.

  • How long does the hotel keep the lost and found items?

  • What about the expensive stuff?

  • Good work.

  • That's another happy guest.

  • He still has a little bit of time left.

  • So he sanitizes the used cars for next time.

  • And now he cleans around the hotel one more time before leaving.

  • Yeah, finally finished after work.

  • He usually goes out to dinner with his friends as there are many restaurants and bars in the shinjuku area because of Covid these days he goes straight home, right?

  • Mhm.

  • Oh he's making Gyoza tonight, That looks pretty good in yo, he's free time, he plays the guitar in a band and he writes his own music, wow, he's pretty talented I guess tonight he's feeling it, so it looks like yo he is going to be playing the Qatar for just a little bit longer than after that, he'll take a bath and then probably go to sleep by 12 o'clock tonight.

  • Let me know what you guys thought of this day in the life of a japanese hotel worker.

  • Let me know in the comments.

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this is a day in the life of a Japanese hotel worker.

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Day in the Life of a Japanese Hotel Worker

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    林宜悉 posted on 2021/04/10
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