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On every platform and every train in Tokyo, employees in white gloves are always pointing at things.
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These almost ritualistic gestures might look a bit silly but they're crucial to keeping Japan's massive train network running smoothly and they might even save lives.
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Tokyo operates one of the most advanced train networks in the world, carrying upward of 13 billion passenger trips each year.
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And with hundreds of trains entering and leaving stations each day, station attendants need to be vigilant.
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To ensure smooth, safe rail operations, they use a technique called Shisa Kanko, also known as Pointing and Calling.
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Attendants point at anything that could be a hazard,
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from making sure the track is clear of debris before trains arrive to confirming timetables and making sure gauges and instruments are in order.
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But does all this extra gesturing actually do anything?
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How does it work?
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Studies have shown that pointing to an object and verbalizing your intended action increases attention and awareness, making it harder to mess up.
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A landmark study by the Japan Railway Technical Research Institute found that employing the combination of pointing and calling reduced errors by 85%.
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Daito Suzuki and Yohei Sato are experts in pointing and calling, and they should be,
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their company makes safety simulators, some of which are designed specifically for practicing the technique.
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The ratio of mistake without confirmation method is 2.5% but applying point and calling procedure, it can reduce 0.4%.
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With 140 buttons laid out on a grid, workers follow the on-screen coordinates and push the correct button.
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Get it right and get a chime.
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Get it wrong or take too long and (buzz).
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Suzuki and Sato say these machines are necessary because a lot of people in Japan, well, don't see the point in pointing and calling.
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Sato says there are three main reasons people don't like Shisa Kanko.
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I am embarrassed. It's annoying. My boss doesn't do it.
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And of course, people just feel like it's extra work.
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They ask, "Isn't it more difficult?" "Actually, it is easier!" we tell them. And after teaching them at our training center, they realize, "Oh, it's easier, isn't it?"
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Pointing and calling isn't only used in Tokyo and it's not just used on trains.
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Amidst the constant frenzy of activity at Ishigaki Airport in Okinawa, workers of all stripes can be observed using Shisa Kanko.
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We even caught Mr. Sato and Suzuki dutifully confirming traffic was clear with a quick point.
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The practice really doesn't need to be limited to white-gloved professionals.
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We've all been there.
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Where are my keys?
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Did I remember to lock my car?
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So, the next time you leave the house, take a cue from Japan's massive rail network and give pointing and calling a try.