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  • You're learning with Nine to Five English - business english for the

  • workplace.

  • Hi Tim here with another nine to five english lesson. Today we're going to

  • learn some expressions for answering the phone in english.

  • using the telephone is an important part of business

  • but the way we communicate is a little different from

  • in-person conversations. We have some special expressions

  • we use to answer the phone ask for clarification

  • and get a call back. At the start of a phone call

  • it's a good idea to make sure the other person knows

  • who you are. You can identify yourself in a few different ways. Besides saying

  • my name is, we often use the expression this is before our name.

  • But don't try to use this expression in person.

  • i only say this is Tim when i'm talking on the phone. Let's practice

  • identifying ourselves at the start of a phone call.

  • Listen to each example then repeat it for yourself. Ready? Let's get started!

  • Hi there this is jason locke calling

  • from Milton Enterprises.

  • Oh hello my name's Wendy chambers with BMA Bank.

  • Good morning Dirk here. How can i help?

  • Hello Francine speaking.

  • As you can hear we identify ourselves not only when we call someone else

  • but also when we answer the phone to do that we just say something simple

  • like Tim here or tim speaking now because we only have a person's

  • voice on the phone there's a higher chance we don't

  • understand something it might be a single word or a whole

  • sentence that isn't clear in this situation you need to ask

  • for clarification you might ask could you repeat that or what was that

  • or you might simply say that you didn't catch something which means you didn't

  • hear correctly let's try some examples of

  • asking for clarification remember to repeat the examples after you hear

  • them sorry what was that

  • could you repeat that last part again sorry did you say 14 or 40.

  • i'm sorry i didn't catch that

  • one very important word you heard several times in those examples is

  • sorry that word helps make our requests more polite

  • you also heard an example of asking for clarification

  • between two similar words in this case you just ask

  • did you say x or y another common situation is when you

  • need to talk about calling someone back maybe you called a

  • business to talk to someone who's not there or

  • maybe someone called your business to talk to someone who's not in

  • in any case we need to arrange a callback polite ways to arrange a

  • callback often use the expressions could you

  • or would you for example you might say could you ask john to call

  • me back or would you like tom to call you back

  • later and sometimes it's you who has to call someone back

  • because you're busy or have a poor signal in that case you might

  • ask would you mind if i called you back let's try some practice with asking for

  • a callback using these expressions once again repeat the examples after you

  • hear them could you have dave call me back at this

  • number

  • would you like me to ask mary to return your call

  • please have charlie call me when he's

  • available

  • would you mind if i called you back in 15 minutes

  • one useful expression that we just heard is to have someone do something

  • that is you can say i will have greg call you back tomorrow that just means

  • you are asking greg to call the person back

  • okay so we've practiced some useful expressions

  • but how do these sound in a conversation let's listen to a short dialogue between

  • carly and bob bob is calling carly's office

  • to talk with ginny schwartz but jenny isn't there let's listen

  • hello ace business machines hi this is bob turner may i speak with

  • jenny schwartz sorry but jenny's not in the office

  • right now okay could you have her call me back

  • please

  • does that make sense bob identifies himself

  • and asks to speak with ginny schwartz when carly tells him ginny's out of the

  • office bob asks her to have jenny call him back

  • now it's your turn to practice we'll repeat the dialogue

  • but this time we're going to beep out the second speaker's words

  • you will have to say those parts yourself

  • remember to identify yourself as bob turner and ask to speak with ginny

  • schwartz then you'll politely ask carly to have

  • ginny call you back ready here we go

  • hello ace business machines sorry but jenny's not in the office

  • right now

  • all right that's all for this lesson we've learned some great ways to

  • identify yourself on the phone ask for clarification

  • and talk about calling someone back we'll be back soon with some more useful

  • english expressions until then so long and happy learning

You're learning with Nine to Five English - business english for the

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A2 ginny clarification call jenny schwartz carly

Business English - Answering the Phone | 925 English Lesson 35 | Telephone English

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    林宜悉 posted on 2020/10/23
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