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You're learning with nine to five English. Business English for the
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workplace.
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Hi Tim here with another nine to five english lesson
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In today's lesson we're going to learn how to end a phone call in english.
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last time we looked at lots of useful expressions
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for answering the phone and starting a call
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but what about ending a call? if you finished your conversation what
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can you say to end the call politely
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well for starters one thing you want to avoid is just suddenly saying
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goodbye to end a business call professionally there are three simple
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steps to follow first you signal
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that you want to end secondly you review your action points
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and finally you say goodbye now signaling that you want to end a
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call often starts with a word like well
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so or okay these words show that you want to change
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the subject then you can thank the person
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and say you need to go or make a general comment let's
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practice some of these ways of showing that you want to end a call listen
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to each example then repeat it for yourself ready let's get started
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well i should probably get going
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it's been great to chat
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so thanks for all the information
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okay i've got to run here
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as you can hear these types of comments signal an end to the conversation
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you might have noticed two different expressions
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that mean you have to leave a situation first was i should probably get
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going and the second was i've got to run these are just
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friendly ways of saying i need to leave. now a business call is like a little
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meeting so the second step in ending a call
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is reviewing the actions you've discussed often
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this means stating what you will do next like i'll send you the file tomorrow
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and if you want to confirm what the other
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person will do or what you'll both do you can turn your statement into a
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question using a tag that might sound like
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so you'll review the proposal next week right let's try some
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other examples of reviewing next steps remember to repeat the examples
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after you hear them
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so i'll send you that file tomorrow and you can let me know what you think
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all right so we'll be chatting again next week right
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i'll have that package sent off right away
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i'll look out for your email later today
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one expression you might have noticed there
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is isle or i will have that package sent off for example
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what does it mean to have something done it means you make sure the thing
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is done it might be you it might be someone else but you will
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make sure it's done all right
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so you've signaled that you want to end the call
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and you've reviewed next steps now you're ready to sign off
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or say goodbye there are many ways to say goodbye
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in english you can wish someone a great day or a
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good weekend or good luck with something and we often say
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take care or mention when we'll talk again
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let's practice some more ways to sign off
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at the end of a call once again repeat the examples after you hear them
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have a great day bye now
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take care amy we'll talk again soon
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all right then have a good weekend
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good luck with your presentation
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did you hear that expression by now you might also hear people say bye for
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now or maybe by then
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these are just common and friendly ways of saying goodbye so
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we've practiced some useful expressions but how do these sound in a conversation
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let's listen to a short dialogue between mark
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and leslie both people are signaling they want to end the conversation
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and using expressions to sign off let's listen
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well i hope your interview goes well thanks kevin it's been great to chat for
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sure glad we could catch up all right then
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have a good weekend
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how did that sound leslie thanks kevin for saying he hopes her interview
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goes well then she makes a comment about their
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conversation mark responds with his own comment and
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leslie signs off by wishing him a good weekend now
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it's your turn to practice we'll repeat the dialogue
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but this time we're going to beep out the second speaker's words
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you will have to say those parts yourself
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remember to thank kevin and say it's been great to chat then
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you'll wish him a good weekend after using the expression all right
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then
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well i hope your interview goes well
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for sure glad we could catch up
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well that's all for this lesson we've learned a three-step process to
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ending a business call this includes signaling you want to end the call
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reviewing the steps and saying goodbye we'll be back soon
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with some more useful english expressions
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until then so long and happy learning