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  • Here we are.

  • Hello.

  • Ready to go.

  • Ready to work.

  • You've got the wrong name tags on.

  • This is just a sample of our competence.

  • If you think this is bad, wait till we really get into action.

  • Yeah, just fill it up to the

  • Whoa, whoa.

  • Well, keep it going you got to get two balls on there.

  • Well, I'll see if I can do better.

  • Oh my god.

  • See, I'm very generous.

  • They're going to order from you from now on, not from me.

  • Who had the bad luck to draw me? - Thank you. - Thank you.

  • If you want anything later on, it's on me.

  • The cone is okay.

  • You guys want to learn how to help customers?

  • You bet.

  • I would love a vanilla cone.

  • A vanilla cone?

  • Is that all you want today?

  • That'll do it.

  • That'll be

  • Let's upsell her.

  • You didn't do anything wrong, it's just taking some time.

  • So that bar set us a little bit slower.

  • I'm a slow customer. It's okay. -Thank you.

  • Have you been to Dairy Queen before?

  • You want a dip or not dip?

  • Can I have a triple chocolate brownie?

  • That is really one of our best items.

  • In fact, if you don't eat it, we will.

  • All right, what else?

  • I'm going to keep it simple and go banana split, please.

  • Okay, that's—

  • A double banana split?

  • Yes, sir.

  • You're a real man.

  • All right, what would you like?

  • I want a Oreo Blizzard.

  • Small.

  • Oh, that's one of our most popular

  • What else can we do?

  • I want a medium Reese's Blizzard.

  • - Okay. - That's very popular.

  • Is it?

  • Absolutely.

  • I like that peanut butter.

  • Extra peanut butter for him.

  • Okay, so the three most important things about training somebody new:

  • Number one is definitely patience.

  • I'll put the hand out for the money and Bill can do this high tech stuff.

  • You still got to ask her what she wants for her dipping sauce.

  • Oh, you dip chicken, too?

  • Wow, you guys dip a lot of stuff around here.

  • Number two: Make sure you smile, so they smile.

  • You know, kind of pass the smiles along.

  • We got it.

  • Smile.

  • Three: Have a good time and treat a customer like they're somebody that's in your own home.

  • Whoa!

  • You get two free ones for that.

  • Oh wow!

  • I like that. I like that. - Thank you. You did better than we did.

  • Much better the way I did it, I might add.

  • How long ago did you buy Dairy Queen and what was it that made it look good?

  • I've known Dairy Queen all my life.

  • Dairy Queen actually started in the 1930s and

  • Wow.

  • Couple guys worked up soft ice cream and when they were contemplating selling, he actually thought of Berkshire.

  • Who better than some guy that loves the product? And we made a deal and we lived happily ever after.

  • So how did Bill and Warren do today?

  • Could have done better.

  • Bill was good on the menu board.

  • Warren was good at taking credit.

  • But all around, they did all right.

  • I'd hire them.

  • Hi, welcome to Dairy Queen. Can I take your order?

  • I'll have a small Oreo Blizzard.

  • That'll be $3.23.

  • Can you pull forward to the next window?

  • Okay.

  • Oh wow.

  • That is for you.

  • Good job on this one.

  • Love to have you here.

  • Thank you.

  • See you.

Here we are.

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B1 US dairy queen dip cone warren oreo

Bill Gates and Warren Buffett pick up a shift at Dairy Queen

Video vocabulary