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This video is sponsored by Skillshare.
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Uber is the highest-valued private company in the world,
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More than Airbnb, SpaceX, and Lyft combined.
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Every day, 15 million rides are taken across 600 cities in 78 countries -
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Everywhere from the Southern Tip of Africa to the tiny town of Gridley, California - home
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of the Red Suspenders Festival, I'm sure you're familiar.
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Uber is so successful because it's so convenient.
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Open the app and choose a ride - standard, or luxury, or, in India, rickshaw.
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Soon, even flying taxi.
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Afterwards, you rate the driver, and they rate you.
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1 through 4 stars being the worst experience of your life.
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And five stars, anywhere from Mostly Tolerable to Absolutely amazing.
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I'm only slightly kidding: a 4.6 average can get a driver deactivated.
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Still better than Netflix's thumbs up or down, which is 80% sure I'll like The Emoji
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Movie,
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To which, I say:
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Finally, Uber calculates the price, it's really very simple:
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Start with the regular base fare, add the per minute rate multiplied by time spent in
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car, plus distance times the per mile rate, all of which depend on the city.
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A $40 ride in Tokyo costs $1.62 in Cairo.
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Then add the booking fee, and possibly airport, toll, cancellation, cleaning, and lost item
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fees.
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UNLESS there are too many riders and not enough drivers, in which case multiply by a surge
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price,
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2, 3, or, on New Years Eve Two-Thousand-Eleven, seven times the normal price.
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And as YoutUBERs have shown, algorithms can be manipulated:
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If drivers log out at the same time, they create a shortage and trigger a surge.
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Oh, it also uses machine learning to predict how much you're willing to pay based on
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route,
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so maybe don't call an Uber from the Burj Khalifa to The Bellagio, besides the fact
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that you… can't.
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Even despite this, Uber is almost always cheaper, faster, and easier.
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It took the most outdated, inefficient industry,
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sprinkled in something called “Technology”
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and completely reinvented the wheel.
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Oh, come on, you should know by now, there's always a twist…
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In the 1930's, The Great Depression… happened.
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It wasn't great, but it was depressing.
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Every fourth American was unemployed and desperate for work.
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Especially low-skill, low barrier-to-entry jobs,
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But, YouTube hadn't been invented, so, they drove taxis - lots and lots of taxis.
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Meanwhile, fewer people could afford a ride.
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And, as I was taught by a monopoly educating me about the danger of monopolies, When this
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line goes up, and this ones goes down, prices fall and drivers get angry.
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Like, violent protests in the street angry.
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So New York City wrote the Haas Act.
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Now, to legally operate a taxi, you'd need one of 17,000 licenses called medallions.
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But 81 years later, with a million more people, it's only 13,000.
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You can see the problem.
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The number of medallions issued is more political than it is practical.
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Before, extreme competition made prices unsustainably low.
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Good for riders, bad for drivers.
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And then, the pendulum reversed - too little competition made taxis expensive and inefficient
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- bad for riders, good for drivers.
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One medallion, the right to operate a single taxi, was once worth over a million dollars.
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But advice like this hasn't aged so well.
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Because: Uber happened.
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Its drivers flood the market by not requiring medallions, draining their value.
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High competition, low prices, and angry calls for regulation - Sound familiar?
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This time, we aren't in an economic depression, but many households are, which means lots
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of drivers.
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For you and I, Uber is revolutionary - the low prices of last century plus the magic
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of these things.
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And for drivers, well, yes and no…
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If you ask Uber what the average driver makes an hour, they point you to this study: $19.19.
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Another says 21.
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Not too bad - unless, you look under the hood.
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What they don't include are the car, its depreciation, maintenance, gas, and some of
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the insurance.
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Adjust for these and things aren't so rosy -
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This study estimates the median hourly profit is eight fifty five before taxes,
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less than minimum wage for 54% of drivers.
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8% actually lose money.
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You might say: But Uber is supplementary - a quick way to make extra cash between jobs.
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And, that's mostly true, about 60% have another primary income.
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Plus, unlike taxis, who are even legally required to wear black socks in LA, with Uber, you
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have some freedom.
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But the reason people don't drive more might only be they can't.
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Because Uber considers its drivers not employees, but independent contractors.
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Employees are entitled to minimum wage, gas reimbursement, overtime, breaks, collective
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bargaining, paid leave, and health insurance,
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Which would cost the company about 4 billion dollars a year.
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So they're extremely careful to call drivers “partners”, and itself, not a transportation
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company, but a “platform” -
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Simply connecting riders to drivers, who decide when to work, what to wear, and so on.
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But, Uber controls the prices.
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And that's the catch - if drivers are just independent businesses, Uber setting their
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fares could be considered price fixing.
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So, which are they?
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That depends on who you ask and when, and the answer will shape the future of the industry.
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But something doesn't add up, The golden age for drivers came from regulating competition,
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the same regulation Uber spends millions of dollars fighting.
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Going back to the days of high competition and low prices.
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But …why?
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If Uber takes a cut from drivers, their interests should be the same.
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Regulation, of course, slows its growth, but there's also another reason:
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Drivers compete - but Uber makes the same commission regardless of who picks you up.
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Uber makes more money with more drivers.
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But drivers want the opposite - less competition.
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They look like other platform-vendor relationships - Amazon and its sellers, Apple and app developers,
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Both of which need their vendors - if YouTube leaves the app store, Apple can't replace
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it.
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But drivers are drivers - Uber needs them - but no one in particular; they're disposable.
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Something like 96% stop driving for the company in their first year.
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The two seem economically intertwined, but as long as Uber can find more drivers, they
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can keep fares unsustainably competitive with rivals.
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The real winners of the Haas Act weren't cabdrivers, who couldn't afford million
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dollar medallions, but their owners.
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Instead of drivers giving away their first $100 a day to rent a medallion, now it's
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25% all day.
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For many drivers, it's still a very welcome and useful opportunity, but it isn't quite
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the groundbreaking revolution promised.
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And it may not last…
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On paper, Uber has the perfect business model:
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Its huge network of drivers dominate the globe,
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but it need not buy a single car or gallon of fuel.
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All perk, and no work.
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Something thousands of startups desperately try to emulate.
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Most of which belong on Flopstarter, with products like the TIMELESS watch, which…
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doesn't tell the time.
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So how did Uber lose four and a half billion dollars last year?
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That's 12 million dollars a day!
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Many startups sacrifice profit for growth, But Uber is nine years old.
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Facebook made money after two.
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The company's biggest problem may not be its legality, or controversy although there's
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plenty of that, but basic holes in its business model.
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The magic of so many companies is the network effect.
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Every new customer makes it that much easier to get another.
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You join Facebook because Steve is on it, Kim joins Facebook because you are, and so
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on.
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For Uber though, this is only regional.
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More drivers in New York does nothing for Beijing.
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In fact, it failed in all of China.
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Every city is a new chicken-and-egg problem:
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Drivers need riders before they'll drive, and riders need drivers before they'll ride,
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I do not like them, Sam-I-Am.
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I do not like green eggs and - oh.
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This helps keep prices low, and profits, nonexistent.
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It's inescapable and leaves only one path for Uber: self-driving cars.
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Remove the driver, remove the money-eating machine.
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But it means competing with the technology of Google and the auto-expertise of GM.
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Either it'll transform into one of the biggest transportation companies in the world, or,
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it'll be the end of the road.
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It plans to go public next year.
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which'll be fascinating to watch, doubly so if you understand the basics of the stock
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Thanks to Skillshare for supporting this show, and to you for listening.
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