Subtitles section Play video
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Special news segments *Pew news intro plays in BG*
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Special Special
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Special News Segment
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Special
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(Pewds said 'special' 5 times. js.)
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Good evening. I'm Poppy Harlow here for your *special* news segment
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any youtuber mentioned in this video is just for context (lwiay intro smile)
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I am not dragging these people. It's JUST for context, full disclaimer guys:
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Just context. No for real it is just context *smirk*
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I think if this story goes mainstream which it very likely will, it will have a negative impact on youtubers
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What am I talking about?
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Well, of course Better Help.
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you've already heard about it from your favorite youtuber
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Better help *montage*
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There is a list of over a hundred youtubers who have promoted this website
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It's been all over reddit, my own subreddit. I always see these ads (but not the sweet submissions? jk pewds)
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try online therapy
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try online therapy and you too can grow a magnificent beard just like this guy *pewds is just jealous smh*
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Well, what is betterhelp?
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Well, it's been marketed as cheap, affordable, and private online therapy, with a professional.
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That's right. Hooray, professional.
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I discussed betterhelp in a previous video where I first heard about it
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and I was cautious about it, calling it a scam.
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Because I've seen not just youtubers, but actual therapists shilling the service.
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Shane: So we really believe it Felix: You're a sociopath.
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By the way, this video is sponsored by online therapy.
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So what's wrong with betterhelp then? You can have online therapy without leaving your house.
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You can have therapy at home.
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That's great, that sounds almost too good to be true.
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Well, yes, yes because it is. With Betterhelp, they have attempted to mass produce therapy.
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They pride on having 4 million users.
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And they've gathered this many users by saying this:
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"If you sign up with Betterhelp, you will pay only 65 dollars.
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Whereas if you go to an actual therapist and meet face-to-face, you'll be paying
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pfftshhh
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150 dollars." So look at how much money you are saving by using Betterhelp instead of face-to-face therapy.
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However,
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in their own Terms of Service,
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they acknowledge that if you are using this site,
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it is not a complete substitute for face-to-face examination
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and for a session by a licensed, qualified professional.
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So it's marketed as a cheaper substitute for therapy, when in reality, it's a luxury, it's an addition to therapy.
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Look how much money you are saving by not going to therapy. Also, by the way, you need to go to therapy.
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When you subscribe to Betterhelp, let's say you pick the most popular one.
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65 dollars per week, but you are billed monthly.
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So when the 7 day trial runs out, you're immediately billed 260 dollars.
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So let's say you sign up for Betterhelp,
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but for a 7 day free trial.
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As soon as that trial ends, you are charged immediately
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with the full price of a month
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260 dollars. And even if you immediately cancel, you are still charged the full amount for a month, that you will not use.
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And there's a lot of reviews that reinforce this. Betterhelp says how long will I use this service?
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Just as long you need it.
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You can cancel the subscription of the service at any time,
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we'll just charge you for the full month anyway.
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Now I've seen comments saying that if you contact them, they will pay you back.
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So, if you lost money signing up for this,
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please do reach out.
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Betterhelp also says that we'll find you an online therapist.
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Well, uh, you can just do this quick questionnaire and we'll find the right person for you.
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But in their Terms of Service, they also say:
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"We cannot assess whether the use of the councilor is right and suitable for your needs."
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So what do they do?
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They don't take accountability for anything.
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You can find a therapist that does phone calls or texting by yourself.
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Better help says themselves
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that they give no warranty for their willingness to give advice. They make no warranty
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whether what they say is even relevant, useful, correct, relevant a g a i n,
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satisfactory, or suitable to your needs.
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So they don't take responsibility for anything. How convenient.
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On review sites, it says that betterhelp is 69 percent positive and 21 percent negative.
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So if someone says:
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"Betterhelp really worked for me."
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That's because they had a good therapist, not because betterhelp provided good service.
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Because they don't take accountability for any of their counselors.
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Which then leads to a lot of people having bad experiences.
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They say themselves that they don't diagnose,
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the platform is not intended for diagnoses.
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But then you have really questionable videos of Youtubers saying:
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"I suffer with binge eating, which I do want to talk to you guys about
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because I was officially diagnosed with Binge Eating Disorder
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by my therapist."
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I was officially diagnosed by their therapist.
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Okay, who-who diagnosed you?
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"If you guys have ever heard of betterhelp.com"
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Oh really?
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So you were officially diagnosed by a therapist?
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Therapists should not diagnose you, by the way.
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And better help themselves say that, but still, apparently it happens.
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"I never actually received any therapy.
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We just kept setting appointments and he just kept missing them
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and not giving me any warning or any real reason
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and was really unprofessional in his messages.
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So,
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I'm seeing betterhelp everywhere and I'm getting flashbacks."
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Obviously, if you meet a therapist face-to-face, you can still have bad experiences.
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but if betterhelp themselves doesn't take any accountability of finding you the right therapist or any
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accountability for the actions of their therapist then what's the point? What do they do besides charging you?
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It just came to my attention that I missed a portion of the Terms of Service
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This one is deeply concerning and guess why I missed it? They deleted it. Just a few days ago
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How convenient
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this one says that they don't guarantee the verification of the skills, degrees, qualifications
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certification, credentials, competence or background of any counselor
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with betterhelp you'll be talking to professionals, just beware that it's your responsibility
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to determine whether they are or not
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It's your responsibility to determine whether they have any degree or qualification or certification
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or all these things
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What does betterhelp do besides selling you a product that doesn't exist?
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that they don't sell.
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a lot of reviews have spoken about this saying that their counselors was really questionable
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with all kinds of crazy stories, and considering how little the actual therapists using betterhelp gets paid.
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it's obvious that you're not gonna get the best service
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people even saying that they most likely just talk to another person
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Their therapist just changed throughout the year and
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they they don't even know who they were talking to anymore
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now I can't vouch that these reviews are legit
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Obviously they are anonymous reviews, but I can if you want to do that argument
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neither of the good reviews are legit either
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If you go to better helps own website, their testimonies
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They are filled with testimonies
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most of them starting off with text saying
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Joel was excellent referring to their therapist
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Alex has been so helpful.
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She is very understanding
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referring to their therapist
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Jerry is empathetic
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while you scroll down and you find this guy
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"Julian says that betterhelp.com is a reliable online platform to receive therapy
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it can be easier and safer to communicate with a licensed psychologist from home than at an office
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a therapist of theirs, Loren McCoy, is attentive and does ask the right questions
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you needn't stay alone."
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Jesus
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you needn't stay alone
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*pre-halloween edit*
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and notice how he says 'Julian says'.
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"Julian says that betterhelp.com"
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Who's Julian? His therapist is Lauren. Is he Julian?
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Is he referring to himself? Is he reading the script so badly?
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What is this site? What is going on here?
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the cherry on the top here is that in their Terms of Service
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they can share your data
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and anything talking about mental health related, that's that's really not a problem if that's public information,
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right?
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I mean the whole idea of having online therapy with an online footprint is a bad idea in general.
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Why is my accent so wrong?
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NOW this is some of the reason that I found out that betterhelp is not what they are saying it is
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There's a lot of more information
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and a lot of more crazy things that I don't want to bring up, but there is a lot of suspicious activity
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to say the least. For me where this whole thing gets the most messed up
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It's the marketing. when I first heard about better help I was immediately skeptical
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because I've been approached by a similar app a year ago and a very few selected people told me
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Felix this app is not what they are saying it is
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luckily the app didn't cost any money and luckily I didn't take the money for the promo
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for some reason I recognized that it was a bad idea taking money for a mental health issue
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and how so many youtubers failed to recognize this
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It's just beyond me
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Well, maybe it shouldn't be
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there's over a hundred youtubers who have promoted better help
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But the most concerning thing about this is not that they're getting paid to promote it
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I think that's fine. But they are paid per person that signs up to betterhelp
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and not just a little money either
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It's been confirmed that youtubers have been paid $200 per person
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that they get to sign up for betterhelp
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$200 that's a lot of money
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just get a thousand people signing up. You just made two hundred thousand dollars
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So obviously you're highly incentivized to tell people to sign up for this service
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In my video when I meme betterhelp, I was just joking
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"By the way guys everyone is a sociopath
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enter the code Shane for your cheaper online therapy today."
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I would never have guessed it would actually, this was the case
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So this leads to a lot of the sponsored videos of these hundred of youtubers
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being about mental health
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which could actually be a good thing, but they are made so that people sign up for the website.
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"I'm Scott
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It's Scott for depression to expression
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if you're looking for anything to miss out on don't miss out on this
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Welcome to Express. Whoa. I actually messed up there."
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"and
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completely serious"
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"before we start,
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I have so much respect for each and every one of you for watching
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and being pa..." "why do you ask for my payment information now?
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okay,"
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"as we know I've been in therapy I've been just dealing with a lot of stuff that I need to deal with and I feel good.
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Anyways, I feel good. That's what is that probably about."
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"so you can access professional, affordable and convenient counseling."
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"I just hit a wall where it was, was gotten so bad that it was basically either
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stop making videos or
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disappear"
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"Also this video is sponsored by betterhelp more information about that at the end of this video"
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"I believe having a healthy mind to be a top priority
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At least for myself
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a healthy mind leads to a healthy life
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But before you guys go, I just want to share with you betterhelp."
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"It may seem like you are unable to gain, a clearer perspective
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You no longer need to feel the suffering
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Counselors at betterhelp are on your side."
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"Probably 70, 80, 90 hour work weeks with travel in between, of course she got burn out"
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i'm so... i'm fucking done
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In light of this video I'm working with betterhelp to help provide another resource for you guys"
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to be fair I don't think these youtubers know what they're promoting
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and on the paper
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It sounds like a great thing
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if you can help people and get paid at the same time. What's the- what's wrong with that?
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I don't think everyone is completely innocent, but I don't think there's any point in faulting anyone too much either
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recently there's been a big topic on YouTube about mental health
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ten youtubers fighting mental health stigma
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'YouTube is failing its creators' and 'why youtubers are feeling burned out'
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I talked about this topic because I don't want people chasing phantom dragons
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I don't want people to think that they win by acquiring wealth and fame.
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This is such a common misconception that
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somehow if you get rich and famous all your problems are solved
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when in reality, these are just cravings that everyone has that will never leave you satisfied
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You will never feel happy and content.
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If a service like betterhelp existed, they should take accountability for their counselors actions
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It should be in their best interest to make sure that anyone that signs up gets a good service
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but in their Terms of Service
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they say that they don't
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and this is obviously because their mass producing it
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and they definitely should not market themselves as a substitute for therapy
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and then at the same time say that they aren't one and hidden in their Terms of Service
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and Youtubers should not take a deal that gives them money per sign up
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if it's for mental health
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or at the very least then disclaim that
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I was slammed by mainstream media a few months ago for
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guess the controversy, guess the big thing that I did
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Well, I shared Amazon referral links in my descriptions which I've never even mentioned.
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That's right everybody. I linked to my equipment and I got in 10% I know I'm a literal scumbag
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So what is this whole better help thing fit in? where where does that go?
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I mean, you can't just treat your fans like dollar signs.
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What kind of person would do that?
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It's disgusting and I don't understand why anyone would do that
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My fans I treat with respect
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And I would never sell them anything ever
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Check out the merch, guys. Link in the description, please the campaign is only nine days left!