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  • Special news segments *Pew news intro plays in BG*

  • Special Special

  • Special News Segment

  • Special

  • (Pewds said 'special' 5 times. js.)

  • Good evening. I'm Poppy Harlow here for your *special* news segment

  • any youtuber mentioned in this video is just for context (lwiay intro smile)

  • I am not dragging these people. It's JUST for context, full disclaimer guys:

  • Just context. No for real it is just context *smirk*

  • I think if this story goes mainstream which it very likely will, it will have a negative impact on youtubers

  • What am I talking about?

  • Well, of course Better Help.

  • you've already heard about it from your favorite youtuber

  • Better help *montage*

  • There is a list of over a hundred youtubers who have promoted this website

  • It's been all over reddit, my own subreddit. I always see these ads (but not the sweet submissions? jk pewds)

  • try online therapy

  • try online therapy and you too can grow a magnificent beard just like this guy *pewds is just jealous smh*

  • Well, what is betterhelp?

  • Well, it's been marketed as cheap, affordable, and private online therapy, with a professional.

  • That's right. Hooray, professional.

  • I discussed betterhelp in a previous video where I first heard about it

  • and I was cautious about it, calling it a scam.

  • Because I've seen not just youtubers, but actual therapists shilling the service.

  • Shane: So we really believe it Felix: You're a sociopath.

  • By the way, this video is sponsored by online therapy.

  • So what's wrong with betterhelp then? You can have online therapy without leaving your house.

  • You can have therapy at home.

  • That's great, that sounds almost too good to be true.

  • Well, yes, yes because it is. With Betterhelp, they have attempted to mass produce therapy.

  • They pride on having 4 million users.

  • And they've gathered this many users by saying this:

  • "If you sign up with Betterhelp, you will pay only 65 dollars.

  • Whereas if you go to an actual therapist and meet face-to-face, you'll be paying

  • pfftshhh

  • 150 dollars." So look at how much money you are saving by using Betterhelp instead of face-to-face therapy.

  • However,

  • in their own Terms of Service,

  • they acknowledge that if you are using this site,

  • it is not a complete substitute for face-to-face examination

  • and for a session by a licensed, qualified professional.

  • So it's marketed as a cheaper substitute for therapy, when in reality, it's a luxury, it's an addition to therapy.

  • Look how much money you are saving by not going to therapy. Also, by the way, you need to go to therapy.

  • When you subscribe to Betterhelp, let's say you pick the most popular one.

  • 65 dollars per week, but you are billed monthly.

  • So when the 7 day trial runs out, you're immediately billed 260 dollars.

  • So let's say you sign up for Betterhelp,

  • but for a 7 day free trial.

  • As soon as that trial ends, you are charged immediately

  • with the full price of a month

  • 260 dollars. And even if you immediately cancel, you are still charged the full amount for a month, that you will not use.

  • And there's a lot of reviews that reinforce this. Betterhelp says how long will I use this service?

  • Just as long you need it.

  • You can cancel the subscription of the service at any time,

  • we'll just charge you for the full month anyway.

  • Now I've seen comments saying that if you contact them, they will pay you back.

  • So, if you lost money signing up for this,

  • please do reach out.

  • Betterhelp also says that we'll find you an online therapist.

  • Well, uh, you can just do this quick questionnaire and we'll find the right person for you.

  • But in their Terms of Service, they also say:

  • "We cannot assess whether the use of the councilor is right and suitable for your needs."

  • So what do they do?

  • They don't take accountability for anything.

  • You can find a therapist that does phone calls or texting by yourself.

  • Better help says themselves

  • that they give no warranty for their willingness to give advice. They make no warranty

  • whether what they say is even relevant, useful, correct, relevant a g a i n,

  • satisfactory, or suitable to your needs.

  • So they don't take responsibility for anything. How convenient.

  • On review sites, it says that betterhelp is 69 percent positive and 21 percent negative.

  • So if someone says:

  • "Betterhelp really worked for me."

  • That's because they had a good therapist, not because betterhelp provided good service.

  • Because they don't take accountability for any of their counselors.

  • Which then leads to a lot of people having bad experiences.

  • They say themselves that they don't diagnose,

  • the platform is not intended for diagnoses.

  • But then you have really questionable videos of Youtubers saying:

  • "I suffer with binge eating, which I do want to talk to you guys about

  • because I was officially diagnosed with Binge Eating Disorder

  • by my therapist."

  • I was officially diagnosed by their therapist.

  • Okay, who-who diagnosed you?

  • "If you guys have ever heard of betterhelp.com"

  • Oh really?

  • So you were officially diagnosed by a therapist?

  • Therapists should not diagnose you, by the way.

  • And better help themselves say that, but still, apparently it happens.

  • "I never actually received any therapy.

  • We just kept setting appointments and he just kept missing them

  • and not giving me any warning or any real reason

  • and was really unprofessional in his messages.

  • So,

  • I'm seeing betterhelp everywhere and I'm getting flashbacks."

  • Obviously, if you meet a therapist face-to-face, you can still have bad experiences.

  • but if betterhelp themselves doesn't take any accountability of finding you the right therapist or any

  • accountability for the actions of their therapist then what's the point? What do they do besides charging you?

  • It just came to my attention that I missed a portion of the Terms of Service

  • This one is deeply concerning and guess why I missed it? They deleted it. Just a few days ago

  • How convenient

  • this one says that they don't guarantee the verification of the skills, degrees, qualifications

  • certification, credentials, competence or background of any counselor

  • with betterhelp you'll be talking to professionals, just beware that it's your responsibility

  • to determine whether they are or not

  • It's your responsibility to determine whether they have any degree or qualification or certification

  • or all these things

  • What does betterhelp do besides selling you a product that doesn't exist?

  • that they don't sell.

  • a lot of reviews have spoken about this saying that their counselors was really questionable

  • with all kinds of crazy stories, and considering how little the actual therapists using betterhelp gets paid.

  • it's obvious that you're not gonna get the best service

  • people even saying that they most likely just talk to another person

  • Their therapist just changed throughout the year and

  • they they don't even know who they were talking to anymore

  • now I can't vouch that these reviews are legit

  • Obviously they are anonymous reviews, but I can if you want to do that argument

  • neither of the good reviews are legit either

  • If you go to better helps own website, their testimonies

  • They are filled with testimonies

  • most of them starting off with text saying

  • Joel was excellent referring to their therapist

  • Alex has been so helpful.

  • She is very understanding

  • referring to their therapist

  • Jerry is empathetic

  • while you scroll down and you find this guy

  • "Julian says that betterhelp.com is a reliable online platform to receive therapy

  • it can be easier and safer to communicate with a licensed psychologist from home than at an office

  • a therapist of theirs, Loren McCoy, is attentive and does ask the right questions

  • you needn't stay alone."

  • Jesus

  • you needn't stay alone

  • *pre-halloween edit*

  • and notice how he says 'Julian says'.

  • "Julian says that betterhelp.com"

  • Who's Julian? His therapist is Lauren. Is he Julian?

  • Is he referring to himself? Is he reading the script so badly?

  • What is this site? What is going on here?

  • the cherry on the top here is that in their Terms of Service

  • they can share your data

  • and anything talking about mental health related, that's that's really not a problem if that's public information,

  • right?

  • I mean the whole idea of having online therapy with an online footprint is a bad idea in general.

  • Why is my accent so wrong?

  • NOW this is some of the reason that I found out that betterhelp is not what they are saying it is

  • There's a lot of more information

  • and a lot of more crazy things that I don't want to bring up, but there is a lot of suspicious activity

  • to say the least. For me where this whole thing gets the most messed up

  • It's the marketing. when I first heard about better help I was immediately skeptical

  • because I've been approached by a similar app a year ago and a very few selected people told me

  • Felix this app is not what they are saying it is

  • luckily the app didn't cost any money and luckily I didn't take the money for the promo

  • for some reason I recognized that it was a bad idea taking money for a mental health issue

  • and how so many youtubers failed to recognize this

  • It's just beyond me

  • Well, maybe it shouldn't be

  • there's over a hundred youtubers who have promoted better help

  • But the most concerning thing about this is not that they're getting paid to promote it

  • I think that's fine. But they are paid per person that signs up to betterhelp

  • and not just a little money either

  • It's been confirmed that youtubers have been paid $200 per person

  • that they get to sign up for betterhelp

  • $200 that's a lot of money

  • just get a thousand people signing up. You just made two hundred thousand dollars

  • So obviously you're highly incentivized to tell people to sign up for this service

  • In my video when I meme betterhelp, I was just joking

  • "By the way guys everyone is a sociopath

  • enter the code Shane for your cheaper online therapy today."

  • I would never have guessed it would actually, this was the case

  • So this leads to a lot of the sponsored videos of these hundred of youtubers

  • being about mental health

  • which could actually be a good thing, but they are made so that people sign up for the website.

  • "I'm Scott

  • It's Scott for depression to expression

  • if you're looking for anything to miss out on don't miss out on this

  • Welcome to Express. Whoa. I actually messed up there."

  • "and

  • completely serious"

  • "before we start,

  • I have so much respect for each and every one of you for watching

  • and being pa..." "why do you ask for my payment information now?

  • okay,"

  • "as we know I've been in therapy I've been just dealing with a lot of stuff that I need to deal with and I feel good.

  • Anyways, I feel good. That's what is that probably about."

  • "so you can access professional, affordable and convenient counseling."

  • "I just hit a wall where it was, was gotten so bad that it was basically either

  • stop making videos or

  • disappear"

  • "Also this video is sponsored by betterhelp more information about that at the end of this video"

  • "I believe having a healthy mind to be a top priority

  • At least for myself

  • a healthy mind leads to a healthy life

  • But before you guys go, I just want to share with you betterhelp."

  • "It may seem like you are unable to gain, a clearer perspective

  • You no longer need to feel the suffering

  • Counselors at betterhelp are on your side."

  • "Probably 70, 80, 90 hour work weeks with travel in between, of course she got burn out"

  • i'm so... i'm fucking done

  • In light of this video I'm working with betterhelp to help provide another resource for you guys"

  • to be fair I don't think these youtubers know what they're promoting

  • and on the paper

  • It sounds like a great thing

  • if you can help people and get paid at the same time. What's the- what's wrong with that?

  • I don't think everyone is completely innocent, but I don't think there's any point in faulting anyone too much either

  • recently there's been a big topic on YouTube about mental health

  • ten youtubers fighting mental health stigma

  • 'YouTube is failing its creators' and 'why youtubers are feeling burned out'

  • I talked about this topic because I don't want people chasing phantom dragons

  • I don't want people to think that they win by acquiring wealth and fame.

  • This is such a common misconception that

  • somehow if you get rich and famous all your problems are solved

  • when in reality, these are just cravings that everyone has that will never leave you satisfied

  • You will never feel happy and content.

  • If a service like betterhelp existed, they should take accountability for their counselors actions

  • It should be in their best interest to make sure that anyone that signs up gets a good service

  • but in their Terms of Service

  • they say that they don't

  • and this is obviously because their mass producing it

  • and they definitely should not market themselves as a substitute for therapy

  • and then at the same time say that they aren't one and hidden in their Terms of Service

  • and Youtubers should not take a deal that gives them money per sign up

  • if it's for mental health

  • or at the very least then disclaim that

  • I was slammed by mainstream media a few months ago for

  • guess the controversy, guess the big thing that I did

  • Well, I shared Amazon referral links in my descriptions which I've never even mentioned.

  • That's right everybody. I linked to my equipment and I got in 10% I know I'm a literal scumbag

  • So what is this whole better help thing fit in? where where does that go?

  • I mean, you can't just treat your fans like dollar signs.

  • What kind of person would do that?

  • It's disgusting and I don't understand why anyone would do that

  • My fans I treat with respect

  • And I would never sell them anything ever

  • Check out the merch, guys. Link in the description, please the campaign is only nine days left!

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