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Hello again.
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Things haven't been going well.
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A tip top trading.
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There was a fire in the warehouse caused by Mr Ingles.
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Cigarette.
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And now, Mr Socrates, the big boss from America has turned up unexpectedly.
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So, honey, are you Anna?
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I'm Anna.
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I work here as a sales executive.
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We haven't met before.
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Reassuring.
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Looks like I've arrived just in the nick of time.
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What's going on?
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Oh, Mr Socrates.
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Golly gosh!
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What an unexpected.
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Unexpected.
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All right, It looks like this.
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Companies in a mess.
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Uh, yes.
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It was OK when I popped out for some biscuits.
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Biscuits, their cookies.
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Man, Look, now what I have to do to get a triple shot, Organic, skinny cappuccino around here.
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I'll get you one, Mrs Socrates.
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It's okay, honey.
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I need you to book me a hotel room.
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You?
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What's your name again?
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Paul.
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Can you fetch me one?
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Right, Anna, booking a room for Mr Socrates.
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This is something you can't get wrong.
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Well, I've never done it before.
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I'm sure you'll be OK when you book a room.
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Here's what you could say.
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Hello.
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I'd like to check availability and prices for a room, please.
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Does the price include breakfast.
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Are there any business facilities such as Internet and WiFi?
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I'd like to go ahead and make the reservation, please.
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Okay, I'll give it a try, but where should I do?
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Try searching on the Internet.
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Look for a five star hotel.
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He's a five star guest after all.
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Good luck.
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Thanks.
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I better get back to the office and get started.
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Hi, Anna.
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Oh, hi, Tom.
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Well done for saving Mr Ingle in that fire.
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You were very brave.
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Oh, it was nothing, really.
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So we'll be doing.
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I've got to book a hotel for Mr Socrates.
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No, you know, we must be in trouble.
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He never visits.
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Really?
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So where shall I book him into?
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Well, my friend runs a fantastic hotel.
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It's five star.
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It's called the Royal Imperial.
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Look, I've got his number.
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Give him a call.
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Mentioned my name.
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You're bound to get a special right.
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Thanks, Tom.
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No problem.
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Oh, but don't forget, I've heard Mr s only likes a room with a single bed in it.
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He gets spooked out if there's another empty bed.
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Oh, right.
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Okay.
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I might just well give it a try.
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Hello.
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Royal Imperial Hotel.
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Oh, Hello.
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I'd like to check availability and rates for a room.
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When?
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443 nights from tonight.
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Your best room, please.
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All our rooms.
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But, yes, we have one.
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It's £100 a night, Right?
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I work with Tom.
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Tom Darcy.
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His friend, runs the hotel.
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I wondered if you could over me a special rate.
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Tom Dolphy.
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No, I've never heard of him.
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Sorry.
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It's still £100.
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Does the price include breakfast?
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Yes.
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We offer a full continental breakfast of toast or bread.
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Oh, and tea or coffee and cereal.
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Oh, and do you have any business facilities?
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Well, we've got paper and pen.
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I was thinking Internet.
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WiFi.
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Shoeshine.
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Yes, we've got that good.
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And most importantly, is this a single room?
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We've only got twin room twins.
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You've only got room for twins?
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No, we could take it out and they just one in if you want.
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Oh, that would be perfect.
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In that case, I'd like to go ahead and make a reservation, please.
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Good.
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How would you like to pay?
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Well done, Anna, for booking the hotel.
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But I have a feeling Tom's recommendation may not be as luxurious as he says.
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Let's hear the phrase is Anna used when booking a hotel.
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Hello.
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I'd like to check.
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Offend ability and prices for a room, please.
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Does the price include breakfast?
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Are there any business facilities such as Internet and WiFi?
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I'd like to go ahead and make the reservation, please.
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So the room is booked.
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I wonder what Mr Socrates will think of it.
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He's a particularly fussy man as we'll find out next time.
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Bye.