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  • Good afternoon by.

  • Good afternoon, Hannah.

  • Tom.

  • Room 301 please.

  • Now, welcome back to tip top.

  • Trading.

  • Where?

  • Things.

  • They're a TV bit tens today.

  • Paul has called Tom and Anna into room 301 The place where difficult conversations happen.

  • Perhaps pool has found out about yesterday's unhappy clients.

  • Oh, dear.

  • You should be okay, Anna.

  • After the way you coped with Mr Lime, you should be praised.

  • Really?

  • What do you think Paul will see?

  • Well, if he is pleased, he'll say things like, Well done.

  • You handled it well, Great job.

  • I'm really impressed.

  • And if it's not Well, I suppose is bull now.

  • Well, Tom Anna, yesterday was not a great day to clients came in with serious complaints.

  • Mrs.

  • Come Quat received a delivery of imitation bananas that were purple, not very convincing.

  • And Mr Lime ordered grapefruits, but got pineapples.

  • Tom.

  • Yeah.

  • Listen, were you responsible for these errors?

  • Well, yes, but pull mistakes happen, but it seems that Mrs Come quite left.

  • Our office is even angrier than when she came in.

  • And she said she will never use tiptop trading again.

  • I tried my best.

  • I understand.

  • You told her to spray paint the bananas and to stop being such a miserable old witch.

  • Yeah, well, look, she had bean very rude to me.

  • If you weren't such a good salesman, I would fire you for that.

  • Anna.

  • Yes.

  • Well done.

  • Not only was Mr Lime satisfied that his business would be resolved, but we might even get some extra business from him.

  • Thanks to your imperial lemon proposal.

  • I hope so.

  • You were in a difficult situation and you handled it well.

  • You remained calm, friendly and professional.

  • So great job.

  • I'm really impressed.

  • I'm going to Oh, no.

  • It's called from the USA.

  • Oh, God.

  • What?

  • It's the boss who's boss hours.

  • A big, big boss based in America.

  • Hello.

  • Good afternoon, Mr Socrates.

  • I mean a morning where you are.

  • It's Yes.

  • No.

  • Yes, I don't I'm not for Mrs Come quick.

  • Did see Well, it it was very unfortunate.

  • Purple purple.

  • Totally unacceptable.

  • If you'd like, I could.

  • Mr.

  • Socrates.

  • Hello, Mr Socrates.

  • Oh, he's gone, right?

  • Where was I, Tom?

  • Great work, Anna.

  • I'm disappointed.

  • No, no, Anna.

  • Great work.

  • I want you to take charge of the Imperial Lemon presentation.

  • Tom, if you speak to a client like that again.

  • There will be disciplinary action.

  • Mrs.

  • Come.

  • Quat was so angry, she even he melt Mr Socrates.

  • Okay, that's it.

  • A few.

  • What a relief for Anna.

  • Let's listen again to some of the phrases all used to praise her.

  • Well done.

  • You're in a difficult situation, and you handled it well.

  • So great job.

  • I'm really impressed.

  • He also explained why he thought Anna had done a good job.

  • You remained calm, friendly and professional.

  • Excellent work, Anna.

  • But Tom's mistakes have given everyone a lot of work to do tomorrow.

  • First thing tomorrow, we need to sort this mess out.

  • Tom, I want you to phone every single client and check the orders.

  • Anna, you could go to the warehouse and find out what's going on in there.

Good afternoon by.

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B1 anna socrates good afternoon lime handled purple

Saying 'well done!' - 08 - English at Work tells you how to give praise

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    林宜悉 posted on 2020/07/01
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