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  • Hello. My name is Emma. And in today's lesson, we are going to be learning some important

  • telephone expressions. Okay?

  • I know a lot of students get very scared when they have to talk on the phone, and it's understandable;

  • it can be very scary when you can't see the person's face when you're talking to them.

  • So one great idea if you're afraid of talking on the phone in English is to memorize key

  • expressions that we use all the time. This way, it will improve your listening, you will

  • know what people will probably say on the phone, and your speaking will improve too.

  • All right?

  • Now, in this video, we're actually going to practice these expressions together. In my

  • pocket, I have my cellphone. All right? So what is going to happen is I will teach you

  • an expression, and then I will pretend to be on the phone, you can pretend to be on

  • the phone too. I will say something, and you say the correct expression to me. All right?

  • So, if you don't understand, that's okay - you will in a moment. Let's get started.

  • Now, when somebody calls you... "Ring, ring, ring, ring" First thing you say is: "Hello?"

  • As in a question. "Hello?" All right? And then what happens?

  • The person who's calling asks a question. They can do this in different ways. I've listed

  • four different ways, the most common. Sometimes they'll say:

  • "Is __________ there, please?" "Is Emma there, please?", "Is Daniella there,

  • please?" "Is Yvonne there, please?" Okay? A very common way. And notice: "please",

  • very important to be polite.

  • You can also say: "This is __________" - Emma - "calling for_________."

  • Whoever you're calling. So, if I'm calling

  • you, I might say: "Oh, hello. This is Emma calling for Daniel", "This is Emma calling

  • for Joseph.", "This is Emma calling for Pete." Okay? So this is a common expression, especially

  • if you're at work, this is the one we would use a lot at work. This one is a little more

  • informal; you'd probably use this one more if you're calling your friends or calling

  • someone in not a business situation.

  • This is also another informal one: "Is __________ in?"

  • So all of these blanks are the name of the person who the caller wants to speak to. "Is

  • Emma in?", "Is John in?", "Is Mary in?" Okay. So, again: "Hello. Is Mary in?" Informal.

  • Last one: "May I please speak to __________?" Emma.

  • "May I please speak to Mary?", "May I please speak to the doctor?" All right? This one

  • is more formal. So we have sort of formal/informal, formal, informal, and last one, formal.

  • All right, so let's get your phone out. All right? Whether you have a real cellphone or

  • your hand, and let's practice a statement. So you're going to be calling me. You're going

  • to use one of these expressions. Pick whichever one you want and practice it. All right? Let's

  • get started.

  • "Ring, ring, ring, ring." "Hello?"

  • Perfect. All right? So you can watch this video again and again; practice, practice,

  • practice until you have it memorized, until it is easy for you.

  • All right, now how do I respond or how..? How does the person you're calling respond?

  • If you say: "Is Emma there, please?" I would say: "Speaking." Which means: "Yes, it's me,

  • it's Emma." I wouldn't say that, I would just say: "Speaking."

  • Or I could say: "__________ speaking. How can I help you?"

  • "Emma speaking.", "Emma speaking. How can I help you?"

  • "This is __________.", "This is Emma." Or: "This is he.", "This is she."

  • All right? So again, these represents the... The name of the person. This... These blanks

  • are names. All right?

  • So let's try one. I want you to pick any of these. All right? Now, I'm sorry - there are

  • so many of you, I probably will not pick your name when I ask this question. So today, I

  • am going to call you all "Bob". I'm sorry if that's a problem, but today, you are Bob.

  • All right? So I want you to either say: "Speaking.", "Bob speaking.", "This is Bob." Just for practice.

  • All right. So get your phone ready.

  • "Ring, ring, ring, ring" So you say: "Hello?"

  • And I say: "Is Bob there, please?" What do you say?

  • Good, very good.

  • All right, so let's learn some more expressions.

  • Okay, great. So we've gone through the first part of a phone call. -

  • "Hello, is Emma there, please?" -"Speaking."

  • All right? Now what? What if someone calls you and you pick up, but they're not looking

  • for you; they're looking for your brother, they're looking for your mother, they're looking

  • for someone else - what do you say?

  • So the conversation: -"Hello. Is Emma there, please?" -"One moment

  • please.", "Just a moment please.",

  • "Hang on a sec. I'll get __________.", "Bob.", "I'll get __________." Okay?

  • So: "One moment please.", "Just a moment please.", "Hang on a sec. I'll get __________."

  • And here's a name.

  • So, if the call is not for you, tell the person to wait, but don't use the word "wait"; that

  • would sound rude. These all mean wait. The first two are more polite. "One moment please."

  • The last one is more informal, if you're talking to someone maybe who's young, who's a friend

  • - more informal. "Hang on a sec." - "sec" means second - "Hang on a sec. I'll get him.",

  • "I'll get her." All right?

  • So I want you to practice this. I'm going to ask for Frank, and I want you to choose

  • one of these and say it. All right?

  • "Is Frank there, please?" All right, good.

  • All right, so what comes after this in a phone conversation usually? If the person asks for

  • someone like Frank, maybe Frank isn't there. You say this if Frank is there. If Frank's

  • not there, you can say something like this. You can say:

  • "I'm sorry. She" - or "he", "he", "she" - "She's not here at the moment.", "She's not here

  • right now. Would you like to leave a message?" All right? "I'm sorry. Emma's not here at

  • the moment. Would you like to leave a message?", "I'm sorry, Frank's not here at the moment.

  • Can I take a message?" All right?

  • So I want you to practice this. So get your phone out, ready. I just want you to say this.

  • "Is Emma there, please?"

  • All right, great. Now you can hang up your phone.

  • Usually, there's more to a phone conversation, such as saying: "Goodbye." But we won't get

  • to that today. We will get to how to take a message and how to end a phone conversation

  • in part two of this video.

  • So to practice the expressions we've learned today, please check out our website at www.engvid.com.

  • There's a quiz there and you can practice these expressions. All right?

  • "So, until next time, take care."

Hello. My name is Emma. And in today's lesson, we are going to be learning some important

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A2 US emma ring ring ring calling informal practice

Speaking English - How to answer the phone

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    VoiceTube posted on 2014/05/01
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