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While it may be astounding that we can have a virtual meeting with people on different continents, it can also be frustrating.
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And these frustrations can affect morale, engagement, productivity, and innovation.
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When changes in the ways we communicate lead to changes in how others perceive our communications, this calls for a new set of protocols and behaviors.
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Authors Erica Dhawan and Tomas Chamorro-Premuzic have a few rules of thumb for communicating with remote teams.
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First, since clarity and consistency are key, sticking to a set of agreed upon norms can help avoid confusion.
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This could range from a set of acronyms about expected response times to standardizing use of particular communication platforms.
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Next, remember that you can never be too clear.
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Unless you've established a shorthand protocol ahead of time, don't assume others understand your brevity.
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Take the extra time to be extra clear, regardless of the medium.
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Third, don't bombard your team with messages.
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Each time you email, text, or call imagine that you are physically walking into your colleagues workspace.
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If you followed up an email by text and phone, it would be like opening their office door three times in a row.
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Minimize your digital volume, and think wisely before hitting send.
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Fourth, notice that team members who are more introverted in person can really benefit from written communications.
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Physical barriers can actually level the playing field for those who may be less inclined to speak in group settings.
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Lastly, find ways to celebrate and socialize remotely to strengthen relationships between team members and improve collaboration.
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Even a simple switch from conference calls to video, for instance, can boost rapport and create empathy.
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The challenges of remote teams will not disappear, but creating consistent rules, rituals, and protocols will go a long way in building a new communication skill set.