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  • So it's been exactly two months since I released a video on the durability test on the BlackBerry

  • KeyOnewhere the screen popped off the device.

  • Two days after I made that video, BlackBerry issued a statement saying: “Our teams are

  • actively examining additional adhesive measures that might further strengthen and eliminate

  • and possibility of display separation occurring.

  • If a customer does experience this however, they're encouraged to contact us for a device

  • warranty replacement.”

  • I think that's really cool of BlackBerry to issue a statement like that so soon after

  • the issue presented itself.

  • My screen wasn't the only one popping off.

  • There were multiple before I even made my video.

  • The only problem is, one month later I was on Twitter and I noticed that people were

  • still complaining about their screens popping off.

  • So I asked them what was going on.

  • And BlackBerry replied assuring me thatadditional measures are already in place and rolling

  • out now.”

  • Yesterday I went on Amazon and purchased another KeyOne.

  • It's been two months since the original issue and they've had plenty of time to fix it.

  • So let's take a look inside this and see what new measures are in place.

  • [Intro]

  • Before I jump into the boxes, let's get a closeup look at the original screen that fell

  • off my phone two months ago.

  • Normally on any other smartphone there would be some sticky residue leftover from a screen

  • removal, but on this BlackBerry KeyOne, all the surfaces are smooth.

  • There's no tackiness to be foundnot on the screen, nor on the phone body itself.

  • Without any adhesive the screen can fall away from the phone.

  • Now taking a look at the retail boxesthey are essentially identical.

  • The next box I purchased yesterday is on the left, and the old box I purchased two months

  • ago is on the right.

  • Even down here on the sticker the model numbers are the same, along with identical PRD numbers.

  • Usually if a physical change is made to a device something will be added to the box

  • to differentiate themlike recalled Note 7's and that circular sticker that Samsung

  • added to the bar codes.

  • These boxes look the same though.

  • The phone itself looks as slick as ever.

  • Personally, I like the design.

  • I enjoyed having a physical keyboard while using my old BlackBerry Pearl back in the

  • day.

  • Looking close at the new screen there is no visible gap or lift, so if BlackBerry did

  • add more adhesive under the display there's no way to tell physically from outside the

  • phone.

  • With my old KeyOne, my screen was weak enough to pull away from the body with my fingers,

  • but so far with this screen it's staying in place like it should.

  • So far so good.

  • We'll jump right into the bend test which is a solid indicator of build quality.

  • With my hands placed below the screen, it should allow it free access to pop away from

  • the deviceif it's going to pop off at all.

  • Surprising to me though, there is no screen failure.

  • Honestly, I assumed that BlackBerry's initial response was corporate cover up and damage

  • control, but it looks like they actually did something to the screen to hold it in place

  • better.

  • There's only one way to find out for sure though, and that's by opening up the phone

  • and taking a look from the inside.

  • Remember, I purchased this phone myself.

  • BlackBerry has not contacted me directly outside of that one response on Twitter when they

  • said they rolled out some physical updates.

  • Now normally to remove the screen of a phone you would turn it off and use heat to soften

  • the adhesive and make it more pliable and then separate the display from the body carefully

  • with some pry tools.

  • I assume that this would be the same with the BlackBerry KeyOne, but it is not.

  • The adhesive is not softened by heat, it is permanent.

  • And my pry tools obliterated the display underneath the glass trying to remove it.

  • Extreme brute force is now the only way to remove the screen, and the screen is not going

  • to survive.

  • This has quickly become a very expensive project, but at least now we get to see inside the

  • phone.

  • We went from having the screen fall off too easy, to a screen so attached it's un-removeable.

  • I'm totally fine with that though, since to access the internal components of the phone,

  • like the battery, you'll go in from the back of the phone and not the front.

  • So a permanent screen on this device is just fine with me.

  • And a huge thumbs up to BlackBerry for stepping up and taking care of their costumers.

  • There's still no tackiness from the adhesive.

  • The new BlackBerry KeyOne on the bottom had a rough texture from the extra black glue

  • added to the display.

  • The smooth BlackBerry KeyOne at the top is the one that arrived with no adhesive and

  • the screen fell off.

  • I'm very impressed that BlackBerry stepped up and corrected their fatal design flaw.

  • And now that it is fixed, I'm more than happy to remove the BlackBerry KeyOne from my Shelf

  • of Shame, and I can fully recommend it has a phone that will stand the test of time.

  • If you want a phone with a physical keyboard, this is indeed a good option.

  • I'll leave a link in the video description if you want to check out the current pricing.

  • And follow me on Twitter for future updates.

  • Thanks a ton for watching, and I'll see you around.

So it's been exactly two months since I released a video on the durability test on the BlackBerry

Subtitles and keywords

B1 INT blackberry screen adhesive phone device purchased

Does the BlackBerry KeyOne screen STILL FALL OFF?? - Round 2

  • 5 0
    林宜悉   posted on 2020/03/23
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