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  • Hi, my name is Mike Mitchell, and today, I'm going to explain how to communicate better

  • in business. In the business world these days, there are so many different ways to communicate,

  • and often, it's difficult to get your point across, given all these various methods. Obviously

  • for communication, you have person to person. You still have the old fashioned phone call,

  • and more and more you have internet or email based communication. For all of these, especially

  • in the modern business world, communication needs to be concise, especially with emails

  • and phone calls. There are oftentimes very many emails that a business person gets, and

  • they don't have time to read through pages and pages of text. They really need to have

  • a very concise, and to the point email, so very often for phone calls or emails, in addition

  • to being concise, you also need to be exact, and/ or maybe specific, and the best thing

  • to do, is to think of the, in journalism what we call, the 5 W's and the H, and that's basically

  • who, what, where, when, why, and how, and if you can answer all of these questions in

  • your letter or email or phone call, in a very precise manner, you will be able to get your

  • information across much clearer,and much better, without the possibility, or with a reduced

  • possibility of miscommunication.

Hi, my name is Mike Mitchell, and today, I'm going to explain how to communicate better

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